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Accomplished technical professional with 8+ years of experience in Microsoft technologies, customer success, and support—currently working as a Team Lead and Product Expert at Aptean. Lead and mentor a team of 18 members, providing strategic business insights while driving team development and operational efficiency. Skilled in training and onboarding new hires, sharing best practices, and creating internal knowledge bases and documentation to enhance overall service quality and consistency. Strong background working on web-based ERP and MES applications, including dashboards deployed on manufacturing shop floors. Proficient in Application Performance Management, ETL processes, analytics, and driving customer retention through data-driven strategies. Successfully led and delivered billable services projects, including upgrades, customizations, and deployments. Experienced in using Salesforce CRM to manage global customer relationships and track satisfaction (NPS, CSAT) across regions including the US, Canada, UK, Germany, France, Australia, China, and Japan. Strong interpersonal and communication skills; build trusted relationships with cross-functional teams and customers globally using tools like Zoom and Microsoft Teams. Technically adept with Kubernetes, securing Kubernetes and containerized environments, Azure Cloud, and Python.

Process Executive at Cognizant Technology Solutions, adept at enhancing quality standards through rigorous audits, leading to significant error reduction. Skilled in communication and team management, I effectively collaborated to optimize process performance, leveraging data-driven insights to implement impactful changes. Proven ability to adapt and thrive in fast-paced environments.

CAREER SNAPSHOT
As a Multifaceted Marketing professional with a decade of experience, my core skills include strong Digital Marketing principles, Creative Content Direction and Marketing Campaign Management spread across a wide range of products and services across various Industries and Companies.
A few examples of which are:
FMCG – PARLE
F&B – Budweiser / MAMAGOTO / DHABA / Cloud Kitchens
Telecom – Bharti Infratel / Airtel
Automobile – John Deere (Industrial) / Mercedes Benz (Commercial) Aviation – Go Air Infrastructure - GMR
Throughout my career, I have gained immense knowledge and experience in best practices with respect to marketing and have successfully helped brands gain a better understanding of their clients and competitors through intensive market research, as well as ensuring they achieve maximum ROI from their marketing campaigns.
My core responsibilities have evolved over time to include in-depth study and implementation of Digital Marketing principles. During the course of my career which spans 10 years I have successfully enhanced the image of brands such as MAMAGOTO / DHABA within the digital space. Dhaba / Mamagoto today boast 20k and 47k followers respectively. Mamagoto ranks 3nd in performance / engagement overall vs relevant competitors, while Dhaba ranks 5th .
I have successfully used my learnings in Digital Marketing to enhance engagement on social media of brands like Mamagoto by 34% monthly and Dhaba by 23% monthly. In addition I have used this expertise to enhance and improve the overall performance of various brands in the Cloud Kitchen sector and successfully consulted with over 50 different brands in areas such as digital marketing / online order platform performance / on ground marketing.
In addition to analysing and understanding the digital space, I also possess a keen eye for creative direction due to my experience as an illustrator and thorough knowledge of design software which includes Photoshop / Illustrator / Premiere Pro / Zbrush / Maya and can assist a brand’s creative marketing efforts through the ability to understand exactly what kind of content is required to enhance a brand’s marketing campaign and through the use of creative processes which enable me to see a marketing campaign from a 360-degree perspective.
I can envision and action marketing briefs with particular focus on both strategy and creative concepts which differentiate me from most marketing professionals in the work space today.

Dynamic Engineer with a proven track record at AGARWAL METAL WORKS PVT LTD, excelling for optimizing production processes, maintaining equipment efficiency, and ensuring product quality and collaborate with cross-functional teams to improve productivity, minimize downtime, and uphold safety and environmental standards..

Dynamic PMO Analyst at Capgemini with a proven track record in project management analysis and stakeholder engagement. Skilled in MS Excel and adept at enhancing project efficiency through best practices. Recognized for delivering comprehensive project plans and maintaining high standards under pressure, ensuring alignment with organizational goals.


  My career aim is to become a part of an organization where I can use my skills and contribute effectively.
  Highly motivated and results-driven, with over 8.10 years of successful experience in Commercial Operations.|Health Care Industry - US, DI, and LCS.
  Standardized work procedure via. Focusing on process, quality, SLA, and part shipment.
  Achieving organizational strategy (through mapping of Current State Performance and developing future state performance)
  Developing and Execution strategy of Supply chain solution (End to End Implementation on Lean concept)
  Developing & executing to complete the set-up business roadmap (BPR-Business Process Re-engineering)
  Designed contract flow management and Supply flow management (Inventory)
  Lead Lean project on Billing TAT reduction with achieved/sustained TAT 0-1 day @P- 95 Days, TAT 0-5 days @P- 75 Days
  100 % Quality Achievements in the entire Billing Cycle
  Accomplished reaching every Quarterly Revenue as per the Target
  Standardize the Recruitment Process for the Team by Hiring skilled Resource
  Planning, Procurement, Logistic/ SCM, Freight Forwarding & Stake holder management
  Delivering concept based on Project Management (PMO)
  Proficient in the Root Cause Analysis to develop the Process automation Methodologies
  Managing project progress - for a Single Vision from Each Team Member for Best Customer Satisfaction
  Knowledge of Problem-solving with Logical Analysis to reduce the Obstacles between Team
  Responsible for managing multiple projects, and competing priorities.

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Dynamic HR Coordinator and Administration Manager with a proven track record at Omega Marketing, adept at enhancing employee engagement and optimizing recruitment processes. Committed to fostering a collaborative workplace culture.

Associate with 5 years of experience in Customer Service, specializing in effective communication through chat, voice, and email channels. Proven track record in enhancing customer satisfaction and resolving inquiries efficiently. Experienced in collections, demonstrating strong negotiation skills and attention to detail.

Dynamic security professional with extensive experience at Indigo Airline, excelling in risk assessment and travel security. Proven ability to implement effective protocols, ensuring executive safety and compliance with aviation regulations. Strong leadership and communication skills foster teamwork and enhance operational efficiency in high-pressure environments.

Dynamic professional with a proven track record at Premier PharmD Corporation, excelling in customer service and data management. Expertise in Microsoft Office Suite and inventory management led to effective issue resolution and enhanced team productivity. Strong problem-solving abilities and commitment to excellence consistently exceeded customer expectations.

Dynamic marketing professional with extensive experience at Six Sails Technologies, excelling in lead generation and customer profiling. Proficient in LinkedIn Sales Navigator and CRM tools, I leverage strong problem-solving skills to enhance brand visibility and engagement through compelling content creation. Committed to driving results and fostering team collaboration.

To be part of an organization in which I will be given an opportunity to develop new skills with an interesting, challenging and enriching Environment that is open to innovative teaching techniques.
Good working knowledge in creative teaching. Having good interpersonal skill and zeal to learn new things. Ability to deal with people diplomatically.

Experienced professional with over 8 years in software testing and quality assurance. Skilled in leading teams, fostering collaboration, and adapting to industry changes. Expertise in test planning, automation, and defect management. Strong communication, problem-solving abilities, and consistent results valued by past employers.

Dynamic Talent Acquisition Manager with extensive experience at Dev Rabbit IT Technologies, excelling in sourcing and recruitment strategies. Proven track record in team management and client relations, successfully closing niche roles while enhancing candidate experience. Skilled in technical hiring and salary negotiation, driving impactful staffing solutions in fast-paced environments.

An experienced HR Manager with 10 years of experience in managing human resources for various companies. Proficient in managing HR functions in IT/NON IT including recruitment, on boarding, performance management, ATS & CRM management, benefits administration, payroll, vendor management and nurturing employee relations. Demonstrated expertise in developing and implementing HR policies and procedures, training and development programs, and HR technology systems. Skilled in managing and leading a team of HR professionals to deliver effective HR solutions and support to the organisation

Experienced IT professional with 14+ years in delivering quality implementation projects for buy-side asset management and risk management firms. Skilled in designing and implementing SAAS, PAAS, and RAAS architectures, including cloud-native solutions on AWS for streamlined implementations and regulatory compliance. Currently working on a Cloud Compute Pricing engine for MTM and XVA calculations, as well as IBOR transition projects. Global experience serving clients in APAC, EMEA, and US markets, focusing on high customer satisfaction through successful proof of concepts and effective pre-sales support in Vermilion Reporting Software.

Dynamic Structural Engineering Intern with hands-on experience at CIVTECH Consultants, specializing in ETABS and SAFE for complex building designs. Proven ability in proofchecking and detailing, ensuring structural integrity. Strong analytical skills complemented by effective communication, driving successful project outcomes in high-pressure environments.

Analytical professional with over 1.5 years of experience in banking technology and financial markets. Led end-to-end delivery of digital banking solutions as Application Owner at ICICI Bank, demonstrating strong skills in system development and stakeholder coordination. Developed data-driven strategies for US commodities as a Market Analyst. Recently completed CFA Level 1 preparation, enhancing technical and financial expertise for data-driven roles in banking.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Proactive and goal-oriented project management professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Chartered Accountant and Commerce Postgraduate with over 2.5 years of experience in finance analysis and controlling. Expertise in enhancing financial reporting and analysis, reducing audit discrepancies, and managing end-to-end reporting and fixed asset accounting within timelines. Skilled at coordinating multiple assignments, meeting deadlines under pressure, and resolving issues independently. Strong analytical and organizational skills to handle confidential information effectively.

Dynamic operations leader with extensive experience at Grasim Industries Ltd., excelling in boiler operation and preventive maintenance. Proven track record in enhancing equipment reliability and fostering team collaboration, achieving significant coal savings and optimizing energy efficiency. Committed to safety compliance and continuous improvement in high-performance environments. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Seeking a challenging role where I can leverage my academic background, extensive work experience, and passion for sustainable architecture and outcome-based education. Committed to achieving progressive levels of responsibility and success by integrating ancient knowledge with modern techniques to provide value to my colleagues and organization.

A process advisory lead (SME) with experience in regulatory compliance and process automation, with a strong background in risk assessment and KYC procedures. Successfully managed audit processes to ensure adherence to industry standards, leading to improved operational efficiency. Demonstrated ability to analyze data effectively, identifying trends that inform strategic decision-making. Proven expertise in enhancing compliance frameworks and optimizing processes within organizations.

Dynamic retail professional with extensive experience at Reliance Retail Limited, excelling in customer service and inventory management. Proven track record of enhancing operational efficiency and driving sales through strategic promotional planning. Adept at team building and financial analysis, consistently achieving goals while fostering strong customer relationships.

Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.

Dynamic Trainee Engineer at Bharat Electronics Ltd, skilled in PCB debugging and technical support. Successfully ensured 100% camera uptime for Andhra Pradesh's surveillance project. Proficient in SAP and equipment calibration, with a strong focus on quality and customer satisfaction. Adept at collaborating with teams to deliver innovative solutions in high-pressure environments.

ISTQB-certified Data Specialist with 3+ years of experience in designing and executing test cases, scenarios, and defect management workflows within Agile environments. Manual and automated testing, with a strong background in the insurance domain..

Strategic and results-oriented finance leader with deep expertise in FP&A, management accounting, and global performance reporting. Skilled in leading offshore teams, optimizing processes, and delivering impactful dashboards and forecasting models that enhance decision-making. Proven track record in driving automation, improving accuracy, and saving significant work hours. Combines analytical strength, leadership, and cross-functional collaboration to propel organizational growth and financial excellence.

Project management professional with 14.1 years expertise in international/domestic projects, ZF trained Project manager & TQM user.
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.

Experienced marketing director specialising in the development and execution of go-to-market strategies for B2B SaaS companies. Proficient in leading cross-functional teams, overseeing brand initiatives, and pinpointing growth opportunities. Proven track record of enhancing revenue growth and elevating brand visibility through innovative product and digital marketing strategies.

Dynamic Design Engineer with a proven track record at Tata Consultancy Services, specializing in cost reduction and design optimization. Adept in Uni-graphics (NX) and committed to teamwork, I successfully launched a MoD solution that achieved a £250 cost benefit per ESV, enhancing manufacturing efficiency and client satisfaction. Awarded as best employee for several quarters.

Skilled Van Sales Representative with relevant background in expanding customer base, managing accounts and achieving sales targets. Strengths include strong communication skills, ability to build lasting client relationships and strategic planning for market growth. Previous roles have resulted in increased sales, improved territory coverage and effective problem resolution.

SAP FICO Consultant with 2.5 years of professional experience at Capgemini, proficient in financial accounting and controlling modules under SAP ECC, and hands-on exposure to SAP S/4HANA. Skilled in configuring and customizing FI (GL, AP, AR, AA) and CO (Cost Center, Profit Center, Internal Orders) components. Adept at supporting business processes, resolving production issues, and working in end-to-end implementation and support environments. Strong understanding of integration with MM, SD, and PP modules.

Forward-thinking and ethically grounded leader with a visionary mindset, and a passion for creating purpose-driven, high-performing teams. Known for blending strategic foresight with critical thinking to turn challenges into growth opportunities for both the business and personal development. Leads with empathy, compassion and integrity. A bottom-to-top team builder who cultivates trust, drives innovation, and aligns colleagues' potential with long-term organizational success.

Social Initiatives:

- Working for the betterment of villagers in Uttarakhand
- Motivating villagers to take initiative for their own development
- Empowering women through encouragement and support for their upliftment
- Village School Development:
- Encouraging children and teachers to maintain regularity
- Teaching personal hygiene practices
- Distributing study materials and food to underprivileged kids
- Providing blankets and woolen clothes to villagers in need
- Women's Empowerment:
- Creating opportunities for women to earn a livelihood
- Promoting self-sufficiency and entrepreneurship
- Encouraging female education and rights
- Community Development:
- Spreading awareness about the ill effects of alcohol consumption
- Creating small job opportunities for villagers
- Promoting organic farming practices among farmers
- Helping farmers improve their cultivation methods
- Sustainable Development:
- Working to prevent land sales and migration to cities
- Creating an environment that supports rural livelihoods

SAP MM Consultant:
Experienced SAP MM Consultant with over three years of expertise in implementing and optimizing SAP Materials Management solutions. Proficient in configuring SAP MM modules to streamline procurement, inventory management, and supply chain processes. Adept at collaborating with cross-functional teams to integrate SAP MM with other modules, like FI, CO, and SD, ensuring seamless business operations. Committed to delivering high-quality solutions that enhance operational efficiency and support organizational goals.
SAP FICO Consultant:
Experienced SAP FICO Consultant with over 2 months of expertise in implementing and optimizing SAP Financial Accounting (FI) and Controlling (CO) modules. Proven track record in streamlining financial processes, enhancing reporting accuracy, and delivering cost-effective solutions across diverse industries. Adept at integrating SAP FICO with other modules, like MM, SD, and PP, to ensure seamless business operations. Committed to driving financial excellence and supporting organizational growth through innovative SAP solutions.

 Developed skills in fast-paced and technology-driven environment, emphasizing efficiency and accuracy. Demonstrated ability to manage and troubleshoot complex systems while maintaining data integrity. Seeking to transition into new field, utilizing transferrable skills in technology and operations to drive success. 

A highly motivated and disciplined graduate with a strong interest in hospital administration and front office management. Possessing excellent communication skills, a calm demeanor under pressure, and a passion for delivering quality service in a healthcare setting. Seeking an entry-level opportunity in a reputed hospital where I can contribute to smooth operational flow, ensure a welcoming environment for patients, and grow professionally in the field of hospital management. Adaptable, quick to learn, and committed to upholding the highest standards of patient care and administrative efficiency.

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