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Passionate individual with strong background on Food & Beverage and others section such as Housekeeping and Front Office under Room Division. Spend almost half of the career on FB department before moving on to others section on the Hospitality industry. Passionate hospitality professional with a strong background in Food & Beverage, as well as Front Office and Housekeeping. Delivered exceptional service and maintained high standards through effective training, conflict resolution, and operational management. Focused on enhancing guest satisfaction and driving team performance. Dedicated team player with diverse experience in customer service and operational support. Utilised strong communication and problem-solving skills to foster positive relationships and ensure customer satisfaction. Committed to continuous improvement and team success. Ambitious hospitality professional with experience across multiple departments in the industry. Champions high-quality service and team collaboration to optimise guest experiences and operational efficiency. Aims to leverage extensive knowledge to contribute positively to future roles. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Responsible manager, passionate about delivering outstanding quality and service. Offering 20 years of experience in industry with history of recognition for performance.

Recent accounting diploma graduate with hands-on experience in bank reconciliation, payroll, and financial reporting across various firms. Expertise in MYOB v13 and Microsoft Excel, recognized for meticulous documentation and compliance. Seeking entry-level opportunities in finance or accounting to contribute to a reputable institution while advancing career through ongoing education. Motivated to enhance skills and deliver value to the team.

Dynamic HR leader with 20+ years of comprehensive experience spanning the entire HR spectrum: talent acquisition, industrial relations, employee relations, learning & development, compensation & benefits, compliance, expatriate/immigration management, and employee services.

Milestone and Credentials

  Lead Collaboration initiative with Local College, Institute and University in Malaysia (such as Polytechnics, USM,UTP & UNIMAP)
  Selected as Branding Ambassador for Continental Automotive Penang 2016 during Asean HR Summit in Korea
  Lead team in participating Branding activities with Local University, Career Fair, Labor Office and Education District Office – Form 6 Barat Daya School
  Lead for Labor under EICC/RBA Management Committee for Sanmina Technoplex
  Collaborate with Talent Corp for Talent Requisition.
  Lead Special Internship Project collaboration with JMTI hiring 16 Internship students in one time to support Operation.
  Cost saving activities for the company ie. Comparison of advertisement cost from multiple source, proposed for new source of hiring and analyze job profile vs advertisement required
  Improvised numerous HR Documents formats for better effectiveness – Exit Interview, hiring process etc
  Implement “Follow up Program and Intake Call” session with New Hire and Hiring Manager ensuring hiring process effectively exercise in Plant.
  Appointed as ISO 9001:2015 Internal Auditor
  Drive 100% compliance for RBA audit and others customer audit for labor portion
  Lead Labor team for External RBA/EICC and appointed as RBA Internal Auditor
  Lead Penang Campus for ATS – Applicant Tracking System hiring Global Recruitment
  Conduct yearly employee activities under Global Health Management
  Initiated an employee feedback system that increased engagement and led to the implementation of 12 employee-suggested improvements.
  Streamlined the disciplinary process, reducing processing time and feedback to
  Co Chairman for SCHOTT 50 Years Anniversary and Global Site Visit


Dynamic Senior Business Systems Analyst with proven expertise at Edwards Lifesciences in Salesforce solutions. Adept at translating complex requirements into impactful system enhancements, fostering collaboration between stakeholders and IT teams. Skilled in UAT coordination and business process optimization, ensuring seamless operations across JAPAC while driving user adoption and engagement.

Results-driven Diploma in Accounting graduate with CGPA 3.80 and practical experience as a Junior Accountant. Seeking an entry-level accounting position to apply financial reporting, analytical, and accounting skills to support efficient financial operations and organizational growth.

Dynamic Customer Support Specialist with a proven track record at Aegis BPO, excelling in active listening and CRM utilization. Recognized for enhancing customer satisfaction through empathetic problem-solving and relationship building, resulting in increased loyalty. Adept at multitasking in high-pressure environments while delivering exceptional service experiences.
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Professional with solid background in law enforcement, prepared for demanding roles. Strong focus on maintaining public safety, handling emergencies, and enforcing laws. Effective at team collaboration and adapting to evolving situations. Skilled in conflict resolution, communication, and community engagement. Reliable and results-driven.

Senior care worker with extensive experience in elderly care, complex medical support, and palliative services. Trained in both basic and advanced nursing care management, demonstrating proficiency in invasive and non-invasive clinical procedures. Proven leadership in managing care teams and providing dignified support to high-dependency patients in diverse healthcare settings. Open to international opportunities with visa sponsorship to enhance patient care aligned with global standards.

Dynamic IT Operations Leader with over 15 years of experience in managing enterprise infrastructure and regional IT operations across APAC and EMEA, supporting environments for over 500 users. Expertise in IT governance, service delivery, vendor and SLA management, CAPEX/OPEX planning, compliance, and operational risk mitigation. Proven success in leading site IT strategy, achieving process optimization with a 40% efficiency gain, accelerating service resolution by 35%, enhancing endpoint stability by 45%, and reducing procurement cycle time by 50%. Skilled in managing business-critical environments and delivering executive-level event technology solutions.

 Experienced with process optimization and team collaboration. Utilizes technical troubleshooting skills to support operational efficiency. Knowledge of safety compliance, ensuring smooth and safe industrial processes. 

I am an enthusiastic and results-driven professional with extensive experience in sales and account management, eager to contribute my expertise as a Territory Account Specialist or Senior Key Account Manager. My proven track record in leading teams and delivering exceptional customer service aligns perfectly with your organization's goals. I am excited about the opportunity to join your team and drive success through innovative strategies and strong client relationships.

Bachelor of Information Technology (Information System)
Detail-oriented information technology graduate with a solid foundation in data analysis, statistical tools, and information systems. Hands-on experience in analytical projects demonstrates ability to transform data into actionable insights. Committed to continuous learning of new tools and techniques to enhance data-driven decision-making and improve business performance.

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