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Dynamic Customer Success Specialist with a proven track record at Teleperformance, recognized for enhancing response times and mentoring new hires. Skilled in dispute resolution and call management, I excel in building relationships and driving business growth through effective communication and adaptability. Committed to exceeding performance metrics and delivering exceptional customer service.

Proficient Kitchen / Counter Assistant with a strong focus on customer service and food safety. Resolves inquiries and complaints efficiently, enhancing customer satisfaction and loyalty. Skilled in cash handling and order accuracy, ensuring swift transactions during peak hours. Collaborates effectively with team members to maintain cleanliness and organisation, supporting a positive dining experience in fast-paced environments.

Adaptable individual with experience in customer service and marketing support, showcasing teamwork and initiative in fast-paced environments. Skilled in managing operational workflows and engaging with diverse audiences, ensuring effective communication and collaboration. Possesses a strong work ethic and a commitment to delivering high-quality results.

I have always believed that education goes beyond what we learn from books. It is also shaped by the people we meet, the cultures we experience and the different perspectives we gain along the way. My own career has followed this belief — from eight years with Singapore Airlines, to seven years in education and teaching, and more recently into admissions and student enrolment.
I am an international education and admissions professional with 15+ years of experience across Singapore, Malaysia and China, bringing together a distinctive combination of educational knowledge, admissions experience, marketing insight, cross-cultural communication and high-level customer service.
My seven years of experience as an IGCSE Chinese teacher and tutor-group teacher gave me a strong understanding of the British international education environment, curriculum expectations, examination pathways and the needs of students preparing for international qualifications. More importantly, working closely with students and families taught me how to understand what sits behind an educational decision. I understand what students need academically and personally, while also recognising what parents look for when choosing a school. I believe effective admissions begins with understanding needs — much like a doctor first understands the patient before providing the right treatment.
In September 2024, I entered the admissions profession with no previous admissions experience and built my knowledge from the ground up. I quickly came to understand that successful admissions is not simply about processing applications or selling a school; strong enrolment begins with strong visibility, positioning and trust in the market. At Charterhouse Malaysia, I identified significant opportunities within the Chinese market and took the initiative to develop new channels, strengthen agency relationships and establish a more consistent presence through offline recruitment events and digital platforms.
Working closely with prospective families also allowed me to identify a recurring challenge in our admissions process: English language readiness among international applicants entering from Year 9 onwards. Rather than viewing this simply as a reason for unsuccessful applications, I analysed applicant outcomes, assessment stages and English performance, and presented the findings and potential solutions to the academic team. This contributed to improvements in the admissions assessment process and supported the development of Year 9+ and A Level+ language support pathways, creating a more inclusive and sustainable route for students whose English is not their first language.
This work contributed to significant growth in Chinese enrolment — from fewer than 5% of the student population in 2024 to 15% in 2025, with 28 Chinese students enrolled in August 2025, and subsequently 46 Chinese students enrolled in August 2026, representing 44% of the total new student intake.
My previous eight years with Singapore Airlines, including my role as a Senior Grooming Trainer, also shaped the way I approach admissions. Working in a service environment where every interaction matters taught me the importance of professionalism, attention to detail, problem-solving, communication and making every individual feel genuinely valued. I see the Admissions Office as the school's front door and first point of connection. Our responsibility is not only to welcome the right students into the school, but also to ensure that every prospective family feels listened to, respected and supported throughout their journey.
I am fluent in Mandarin, English and Japanese, and bring strong public speaking, presentation, hosting, relationship-building and stakeholder engagement skills. I am comfortable communicating with families, students, agents, academic teams and external partners across different cultural backgrounds.
Although I have only two years of direct experience in admissions and student enrolment, I believe my broader professional journey has given me a strong admissions instinct — the ability to understand people, identify needs, recognise opportunities, solve problems and connect educational value with the right families.
I am passionate about creating opportunities for students to access excellent education and believe that sustainable admissions should create value for both the school and the student. For me, successful enrolment is not simply about numbers; it is about finding the right fit, building trust and creating relationships that benefit the student, the family and the school in the long term.

Strategic Head Chef with strengths in kitchen management and team leadership. Coordinates kitchen operations to deliver high-quality service during peak hours. Drives cost control through expert ingredient sourcing and effective meal planning. Detail-oriented Head Chef skilled in maintaining food hygiene and safety standards. Implements rigorous quality assurance processes to guarantee exceptional dining experiences. Develops and trains kitchen teams to enhance productivity and culinary skills.

Motivated Senior Staff Nurse exhibiting strong communication and teamwork skills to enhance patient outcomes. Fosters collaborative relationships with healthcare teams, ensuring effective delivery of care. Adapts quickly to evolving clinical situations, demonstrating resilience and commitment to patient safety and comfort.

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Detail-oriented Senior Manufacturing Engineer with 10 years of experience. Committed to implementing modern production systems without losing profits and knowledgeable about organizational streamlining. Technically proficient in equipment repairs and maintenance.

A very adaptive person who enjoys learning new skills and quickly adapts to change and new environment. A friendly team player and works well with every race and age group. Ability to think further, understand deeper and see the bigger picture.

Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.

Dynamic operations and warehouse leader with 15+ years of proven success in logistics, procurement, and supply chain optimization. Expert in WMS, Lean Six Sigma, and 5S methodologies, with strong operational command of inventory, procurement, and fulfillment processes within integrated ERP systems such as SAP. Consistently delivers efficiency gains, cost reductions, and improved delivery performance by combining hands-on process excellence with system-driven workflow optimization, turning underperforming operations into scalable, high-productivity environments.

Current Status: Full-Time PhD Student at Universiti Teknikal Malaysia Melaka (UTeM) on study leave from lecturing (2024-10-14 – 2027-10-13 [expected]). Research Area: Additive friction stir deposition, a solid-state additive manufacturing process combining FSW/FSP for aluminium alloys (specifically focusing on a consumable rod of AA6061 deposited on an AA5083 substrate). Recent Milestones: Successfully published in high-impact journals (IJAME, ARASET) in 2024 and 2025 regarding additive friction stir deposition and bobbin friction stir welding.
Experienced with designing and delivering educational content that engages and inspires students. Utilizes innovative teaching methods to enhance learning outcomes and foster positive classroom environment. Strong understanding of curriculum development and student assessment techniques.

Results-driven Sales Executive with expertise in Customer Relationship Management. Builds and nurtures strong client relationships, increasing loyalty and satisfaction through effective issue resolution. Achieves sales targets by promoting special offers and delivering engaging product demonstrations that enhance customer usage.

Customer Service Officer with strengths in client relationship management. Resolves complex customer issues through thorough investigation and proactive follow-up, ensuring high satisfaction levels. Drives positive customer experiences and fosters loyalty through effective communication. E-Commerce Specialist skilled in optimising online product visibility and enhancing shopping experiences. Manages product listings across multiple platforms, driving engagement and sales. Collaborates with teams to align promotions, boosting overall brand presence.

Skilled Process and DCS Technician with nearly 8 years of experience in rare earth processing and oil & gas operations. Expertise in DCS/process control, commissioning, troubleshooting, and HSE, with a solid foundation in field operations and equipment monitoring. Currently supporting the development and commissioning of a new manufacturing facility.

Customer-focused Intern Technician with strengths in Customer Service and Parts Assistance. Delivers positive experiences by addressing customer inquiries and resolving issues promptly. Fosters teamwork and collaboration in fast-paced environments.

Dedicated professional with extensive experience in operating and maintaining production equipment, ensuring optimal workflow and minimal downtime. Proven ability to prioritize tasks with a focus on accuracy and efficiency throughout the production process. Strong work ethic and commitment to delivering high-quality results in a timely manner. Actively seeking a production operator position to leverage skills in equipment operation, quality control, and process optimization.

Property Manager overseeing property scheme facilities and operations, contractor performance, and building maintenance for multi-unit properties. Coordinates repairs, refurbishments, complaints, and monthly meetings while balancing operational, financial, and administration needs. Brings a practical approach to resident service, statutory compliance, and cost control.

Qualified Commercial Banking Leader with an extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.

Creative professional with expertise in marketing, graphic design, and business operations. Proficient in developing marketing materials, social media content, and promotional visuals while supporting various marketing initiatives. Experienced in managing daily operations, coordinating projects, and communicating effectively with customers and partners. Highly organized and detail-oriented with strong execution skills, seeking opportunities in marketing or administration.

Dynamic Administrative Coordinator with a detail-oriented approach, recognized for enhancing operational efficiency at C&C Noodles. Proven ability in accurate data entry and effective time management, streamlining processes to improve service quality. Successfully implemented health protocols, ensuring compliance and elevating food safety standards while fostering positive customer relationships.

Results-driven Supply Chain Officer with expertise in MRP, order management, and demand planning. Strong background in procurement, supplier management, and logistics, complemented by effective inventory and warehouse control. Committed to enhancing operational efficiencies, reducing costs, and ensuring compliance throughout the supply chain.

Experienced in managing accounts payable and receivable, ensuring accurate financial records and timely processing of invoices. Capable of reconciling bank statements, and supporting month-end close procedures. Adept at using accounting software and maintaining organised documentation.

Results-driven Production Shift Leader skilled in team supervision and performance optimisation. Coordinates production activities to improve workflow and productivity while ensuring compliance with safety standards. Video Editor experienced in digital video production and creative collaboration, utilising advanced software to create compelling visual narratives that enhance brand storytelling.

Experienced in supporting semiconductor facility construction, cleanroom-related works, equipment installation, M&E coordination, facility infrastructure, and site development, with a strong understanding of the quality and safety requirements associated with high-specification manufacturing environments.

Dedicated early childhood education professional with expertise in child development, curriculum planning, and classroom management. Demonstrates a strong understanding of nursery school regulations and health and safety protocols, ensuring a safe and nurturing environment for children. Skilled in performance evaluation, parental engagement, and effective parent-teacher communication to foster community involvement. Committed to enhancing educational experiences through strategic budget administration and meals assistance. Aspires to further contribute to child safeguarding initiatives while promoting holistic growth in young learners.

Results-driven Operations Manager with strengths in team development and performance monitoring. Leads recruitment and training initiatives, building a skilled workforce that enhances operational efficiency. Drives continuous improvement through data analysis and strategic decision-making, achieving significant cost savings and quality control.

Marketing Strategist & Planner delivering end-to-end property development coordination from land acquisition through completion. Aligns architects, engineers, contractors, consultants, and government authorities to keep approvals, budgets, schedules, and compliance on moving targets. Manages APDL applications, title matters, contract administration, and contractor claims to support uninterrupted development and sales activity.

Experienced educator with over 14 years in tuition centres and private education. Specializes in lesson planning, classroom management, and parent communication. Committed to fostering student growth through engaging lessons and supportive environments while effectively managing student enrolment and organizing educational activities.

Reliable Restaurant Waiter skilled in maintaining high standards of service and food handling. Processes payments accurately and manages cash transactions to ensure smooth operations. Engages with a diverse clientele, demonstrating strong communication and multicultural awareness.

Finance professional with over 10 years of experience in audit and commercial finance. Proven expertise in financial operations, month-end closing, management reporting, budgeting, pricing management and financial analysis. Experienced in partnering with cross-functional departments, Group Finance, Group Tax and external auditors to ensure accurate financial reporting and regulatory compliance. Strong leadership skills with experience supervising finance team members and driving continuous process improvements. Proficient in SAP S/4HANA, Dealer Management System (DMS) and Microsoft Office, with strong analytical and problem-solving skills.

Highly accomplished Civil & Structural Engineering professional with over 30 years of extensive experience in large-scale infrastructure, transportation, industrial, commercial, and hyperscale data centre developments across Malaysia and Singapore. Proven expertise in project supervision, construction management, QA/QC implementation, contract administration, technical coordination, and regulatory compliance for complex engineering projects. Demonstrated capability in managing multidisciplinary construction activities involving reinforced concrete structures, structural steel works, bridges, highways, drainage systems, sewerage networks, earthworks, pavements, utilities, and industrial facilities. Strong technical background in construction inspection, defect management, NCR administration, testing verification, engineering documentation, and stakeholder coordination. Experienced in leading consultant supervision teams, coordinating with clients, contractors, PMC, authorities, and consultants to ensure successful project delivery in accordance with IFC drawings, JKR specifications, international standards, quality requirements, and project schedules. Recognised for strong leadership, technical problem-solving abilities, meticulous site supervision, and comprehensive knowledge of construction methodologies, QA/QC systems, and engineering best practices.

Results-driven professional with over 9 years of experience in service operations. Expertise in training and mentoring staff to enhance service delivery, while maintaining punctuality and reliability. Committed to improving patient care through effective teamwork and process enhancements.

Senior Analyst and Subject Matter Expert (SME) with experience in fraud risk operations, transaction monitoring, and investigations within the banking industry. Skilled in complex case management, process improvement, and stakeholder collaboration while ensuring compliance and delivering quality customer-focused outcomes.

Civil Engineering graduate from Universiti Tun Hussein Onn Malaysia with internship experience in construction site supervision, quality control, technical documentation, and project coordination. Skilled in site inspection, construction monitoring, and interpreting engineering drawings. Eager to apply my technical knowledge and practical experience as a Graduate Civil Engineer.

An organized Business Administration student looking for an office or administrative internship. Keen to use my background in data verification and strong communication skills to help the team with daily tasks, manage paperwork, and keep office operations running smoothly.

Strategic APAC Executive Marketing Leader experienced in driving business development and implementing account-based marketing frameworks across Asia-Pacific. Delivered significant business growth through effective stakeholder engagement and high-impact executive events. Managed end-to-end tender processes with a focus on compliance and accuracy, fostering strong relationships to achieve project success.

To obtain a permanent position in Banking or related areas.

Experienced Interior Designer and Project Site Supervisor with over 9 years of experience in interior fit-out, design, project coordination, and site supervision. Skilled in managing projects from design development to completion, with expertise in space planning, technical drawings, quality control, and client coordination. Strong ability to deliver high-quality projects on time while ensuring efficient site execution and client satisfaction.

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