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Senior Customer Experience, Client Enablement, and Operations leader with 15+ years of experience building and scaling high-performing teams across fintech, digital platforms, SaaS, and high-growth organizations. Proven track record of leading large-scale customer operations (50–250+ teams), driving measurable improvements in NPS, response times, operational efficiency, and revenue outcomes.
Deep expertise in fintech customer journeys, including payments, BNPL, lending, KYC, disputes, and compliance-sensitive workflows, with leadership experience at platforms such as ZestMoney and PhonePe. Known for designing AI-enabled, automation-first CX and enablement models that reduce demand, improve resolution quality, and strengthen customer trust at scale.
Demonstrated ability to build functions from scratch, institutionalize operating models, and lead through rapid growth and ambiguity. Strong cross-functional partner to Product, Engineering, Risk, and Business leaders, translating customer insights into process, product, and experience improvements.
Hands-on, outcome-driven leader with founder experience, combining strategic thinking with execution rigor. Adept at building accountable cultures, developing leaders, and aligning customer experience with business growth. Seeking senior leadership roles where customer experience, enablement, and operational excellence are core drivers of scale and competitive advantage.

Results-driven professional with proven skills in customer service and sales strategies. Experienced in team collaboration and effective client communication, leading to enhanced customer satisfaction and business development.

 Dynamic and results-oriented Sales Engineer with over two years of experience in B2B sales, client servicing, and supply chain operations. Proven track record of consistently meeting sales targets, revitalizing dormant accounts, and enhancing customer satisfaction. Expertise in cross-functional coordination, strategic planning, and swiftly resolving operational challenges positions this professional to drive sales success in a growth-focused organization. Recognized for strong technical sales acumen, solution-based selling skills, and the ability to translate complex concepts into actionable strategies while fostering team collaboration. 

Poised to contribute, my experience and interpersonal skills & knowledge to your company, whereby securing a promising position that offers both a challenge and a good opportunity for growth in an innovative and competitive world.

Results-driven Operations Manager with expertise in operational analysis, loan disbursement, and customer relationship management. Committed to optimizing processes and enhancing productivity to achieve operational efficiency.

Dynamic leader with a proven track record at DLF Golf Resorts Ltd., specializing in Navision ERP and effective communication. Demonstrated expertise in optimizing food and beverage costs and enhancing customer satisfaction, driving significant sales increases through innovative marketing strategies. Strong leadership skills foster team productivity and operational efficiency while delivering superior quality services. Committed to aligning team objectives with organizational goals for sustained success.

Customer Care Specialist with experience in inbound sales and tutoring. Holds a Bachelor's degree in Commerce from Vivekananda College. Skilled in communication, problem-solving, and delivering excellent customer service.

Technical leader with 14 years of experience in developing distributed systems, currently managing a team of over 30 at Shell India Markets, Pvt. Ltd. Proficient in Java, Spring Boot, AngularJS, NodeJS and AWS with a proven ability to drive IT transformation and cloud adoption through collaboration with global vendors like IBM and AWS. Expertise in full-cycle software product development and cloud technologies, ensuring seamless integration with legacy systems to enhance operational efficiency. Committed to continuous learning, I am currently pursuing advanced courses GenAI and Digital Transformation to leverage emerging technologies for strategic growth.

Experienced Consultant with over 3 years in supply chain management and logistics, specializing in SAP S/4 HANA. Proven track record in enhancing vendor relationships and optimizing inventory processes for a major USA retail chain. Successfully reduced lead times and improved supply chain performance through strategic inventory management . Certified in SAP S/4 HANA Sourcing and Procurement, with expertise in data analytics for operational efficiency.

I am enthusiastic, hardworking, an avid learner and passionate about treating critically sick children along with having good leadership skills and cooperative attitude towards fellow staff. I have a special interest in Pediatric as well as Neonatal Intensive care with good expertise acquired during my residency.

Experienced Strategic Sourcing And Sales Engineer with deep understanding of sourcing and procurement practices, supplier management, and contract negotiation. Strengths lie in strategic planning, cross-functional team leadership, and ability to drive cost savings while maintaining high quality standards. Previous roles have seen significant reductions in operating costs through effective sourcing strategies and process improvements.


  I am currently pursuing an MBA in Sustainability Management from XIM University. With a keen interest in [Sustainable Supply Chain, Renewable Energy, Sustainable Finance], I aim to develop a comprehensive understanding of sustainable business practices and contribute to a greener future.
  As a mechanical engineer, I specialize in designing and developing efficient mechanical systems for diverse industries. With a strong foundation in engineering principles and a passion for innovation, I consistently deliver practical and cost-effective solutions


Data Engineer with extensive IT experience, transitioning to Content Moderator role. Proficient in managing large datasets, utilizing SQL, and creating dashboards to detect patterns and anomalies. Demonstrates strong analytical skills and precise written communication, effectively interpreting and applying guidelines for user-generated content review in dynamic, KPI-focused settings.

Thrives on challenges and consistently sets ambitious goals, fostering a relentless pursuit of excellence. A strong commitment to avoiding mediocrity drives a continuous search for opportunities to improve and achieve greatness. This proactive mindset enhances personal growth and contributes positively to team dynamics and organizational success. Embracing each challenge as a chance to excel ensures a focus on delivering exceptional results.

Seasoned industry professional with 12.8 years of overall experience. Three years of experience in Quality & Food Safety at Mondelez International and nine years of extensive experience as Product Development Scientist (Gums, Mints, fruity confections, and chocolates) at Mars Wrigley confectionery. I have a proven track record in managing multicultural teams, driving innovation projects, and successfully executing solutions that meet consumer needs and industry standards. I am currently seeking new and challenging opportunities to leverage my expertise and contribute to a dynamic team.

Dynamic engineer with a proven track record at Borosil Ltd., excelling in process improvement and root-cause analysis. Successfully optimized workflows and enhanced product performance, fostering collaboration through strong communication skills. Adept at project planning and technical reporting, consistently delivering results while maintaining stakeholder relationships and meeting tight deadlines.

Dynamic professional with a proven track record at Millet Bank, excelling in B2B sales and customer relationship management. Successfully managed promotional events and streamlined logistics, enhancing operational efficiency. Adept at vendor negotiation and strategic planning, driving significant growth and client satisfaction in competitive markets.

Result-driven Associate Software Engineer with expertise in SFCC B2C development at Tech Mahindra. Proven ability to enhance e-commerce functionalities through innovative backend solutions. Proficient in JavaScript, JIRA, Postman, Github, Python demonstrating strong collaboration and problem-solving skills. Committed to leveraging web development and cloud services to drive impactful results in future projects.

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.Highly skilled professional with extensive knowledge of basic computer and internet operations, MS Office, Excel, and SAP. Demonstrates exceptional multitasking abilities, adaptability, and analytical skills. Known for strong ethics and effective teamwork, with a proven track record of streamlining project workflows for increased efficiency. Career goal includes leveraging these competencies to drive organisational success and innovation.

Detail-oriented QA Analyst with hands-on experience in Telugu AI content review and quality assurance. Skilled in validating language data for accuracy, consistency, and guideline compliance, with strong proficiency in Google Sheets and Microsoft Excel for tracking and reporting. Fluent in Telugu and English, with excellent attention to detail and communication skills. Seeking to contribute to AI training and data quality projects while growing professionally in AI quality assurance.

Experienced Hairdresser optimizing styles & client satisfaction, Expert in Modern techniques, team leadership & salon management

Dynamic Senior Process Associate skilled in data analysis and team collaboration. Developed initiatives that significantly reduced customer wait times. Committed to leveraging organizational skills to contribute to operational excellence. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-driven Senior Process Associate with expertise in project management and customer relationship management. Proven ability to implement strategies that reduce customer wait times and enhance team collaboration.

Dedicated successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Strategic professional with nearly 25 years of extensive experience across National & International geographies
▶ Proficient in managing overall functioning of process, identifying improvement areas to maximize customer satisfaction
▶ Experienced in establishing quality standards for various operations areas to maximize operational efficiency
▶ Proficient in developing and executing learning strategies aligned with organizational goals and employee development needs
▶ Proven ability to coach, mentor, and develop individuals at all levels of the organization
▶ Skilled in designing and facilitating leadership development programs to enhance managerial capabilities
▶ Experience in facilitating workshops and interventions to improve team dynamics and enhance organizational culture
▶ Established & set-up Centre of Excellence, executed right shoring, operations model, resiliency models & service delivery strategy, to facilitate effective financial services delivery (Finance & Accounting)
▶ Proven capabilities in identifying, formulating & implementing strategies by leveraging core project expertise aimed at identifying gaps, delivering scalable & quality solutions, driving organizational strategic projects, identifying process improvement and modes of automation initiatives, ultimately achieving cost savings by reducing the manual workload
▶ Directed outsourced corporate learning and development company strategy and product solutions in support of a diverse range of performance improvement solutions across multiple verticals
▶ Counselled teams to assess needs, align interventions with objectives, develop strategy in support of organizational goals and establish program delivery parameters for senior client executives
▶ Skilled in curriculum design, adult learning theories, training technologies, virtual training, content development and LMS

Energetic Business Development Manager with impressive track record of improving sales and growing company customer base. Experienced with Sales & Marketing, Product Management and Development of new business opportunities. Successful team builder with exceptional communication abilities. Dedicated to continuous improvement for achieving market-leading results. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dynamic Director / Vice President at Tech Mahindra with 19+ years of experience in leading cross-functional teams and driving strategic initiatives. Expert in Quality Engineering and Program Management, achieving 30% YoY growth. Recognized for coaching talent and enhancing decision-making processes, fostering a culture of continuous improvement and innovation.

I am an analytical and detail-focused Data Analyst with extensive experience in turning data into meaningful insights. I excel in using tools like Excel, Power BI, and SQL, having successfully built interactive dashboards and accurate reports to support informed decision-making. I have a proven track record of identifying trends, solving problems, and effectively presenting findings for diverse audiences


  Motivated professional focused on advancing organizational objectives through adaptability and quick learning.
  Demonstrates strong decision-making skills and creative thinking, excelling under pressure to meet deadlines.
  Results-driven financial expert with proven success in financial analysis, investment management, and internal auditing.


Dedicated and experienced Mathematics teacher with 13 years of teaching experience in a Convent school. Passionate about student learning, concept clarity, and academic excellence. Seeking a teaching position where I can contribute my expertise and grow professionally.

QA Engineer with over more than 8 years of experience in software testing. Currently working at Kaplan, excelling in API testing and CRM Salesforce testing . Adept at leading teams and driving quality assurance initiatives, I leverage strong problem-solving skills to enhance software performance. Committed to delivering high-quality results, I thrive in fast-paced environments and embrace challenges with enthusiasm.

Results-driven excavation expert with a proven track record at MILAN BUILDTECH LLP, enhancing project outcomes through precise blueprint interpretation and effective time management. Skilled in heavy equipment operation and machine maintenance, I contributed to significant cost savings by optimizing fuel consumption while ensuring workplace safety on-site.
Excavation professional with strong focus on operating heavy machinery, including backhoes and bulldozers. Known for team collaboration and adaptability to changing project needs. Skilled in site preparation, trenching, and material handling. Valued for reliability and achieving project results efficiently and safely.

Aesthetic professional with experience in advanced skin and hair treatments, laser procedures, and facial therapies. Focused on delivering high-quality patient care, supporting clinic operations, and building long-term patient relationships in a premium skin clinic.

Experienced with managing large-scale engineering projects from inception to completion. Utilizes strategic planning and effective communication to coordinate multidisciplinary teams. Track record of enhancing project delivery through innovative solutions and continuous improvement.

Highly motivated B.Com (H) graduate with a distinction in Management. Possessing a strong foundation in financial principles and management theories. Skilled in database management, Microsoft Office, and proficient in English communication. Eager to apply analytical abilities and problem-solving skills to a dynamic role.

With a proven track record in exceeding sales goals and expanding territories, I have demonstrated exceptional success in business-to-business and business-to-consumer sales across multiple industries. My experience includes overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. I have successfully managed teams, handled key accounts, and generated leads, contributing to increased sales and customer satisfaction. My skills in analyzing data and preparing reports have allowed me to effectively communicate with senior management and sales teams.

Motivated MCA student with strong foundations in Python, SQL, and mathematics, seeking an entry-level role in Python/Data/Software development to contribute analytical and programming skills in a growth-oriented organization. Business Development Intern excited to assist with growth and development activities targeting new business. Highly motivated to gain experience, learn industry best practices and understand market drivers.

To obtain a challenging position that allows me to utilize and enhance my skills, where I can contribute my ideas for the growth and success of the organization.

Accomplished Operations Specialist with 7+ years of experience driving process efficiency and quality in dynamic, high-pressure environments. Proven expertise in quality assurance, data analysis, and team leadership, ensuring superior standards in project execution and deliverables. Highly skilled in leveraging advanced databases and tools to streamline workflows and enable data-driven decision-making. Recognized for exceptional communication, analytical acumen, and collaborative approach that fosters continuous improvement. Dedicated to operational excellence and committed to mentoring teams to achieve peak performance.

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