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Customer Success Manager with 10+ years of experience managing enterprise and mid-market SaaS accounts, driving retention, product adoption, and ARR/NRR growth. Proven track record of delivering 98–100% retention, 120% quota attainment, and improving CSAT by 30%+ through data-driven customer lifecycle management. Expert in QBRs/EBRs, stakeholder management, upsell/cross-sell, and churn mitigation, collaborating cross-functionally to enhance customer experience (CX) and business outcomes.

 Professional with strong background in business operations with solid foundation in driving operational success and improving organizational performance. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrated expertise in O2C , Supply chain Management ,project management and customer satisfactions. 

FCA (ICAI M. No. 548802) and Partner at TAKS & Co. (FRN 230474N), a Delhi NCR-based Chartered Accountancy firm providing end-to-end corporate advisory, tax, and compliance services to domestic and international clients since 2018.
Specialise in multi-jurisdiction company incorporation across the People's Republic of China, United States, Singapore, UAE, and India — offering single-window advisory covering entity structure selection, regulatory filing, post-incorporation compliance, and ongoing statutory management. Trusted by foreign promoters and NRI entrepreneurs for India market entry, FDI structuring, and FEMA/RBI compliance.
Core practice areas include cross-border tax advisory under applicable DTAAs, US–India taxation (Form 1040, FBAR, PFIC, FATCA), GST advisory and litigation support, statutory and tax audit, Virtual CFO services, and CSR/Section 135 compliance. Also advise on DPIIT Startup India recognition and sector-specific regulatory matters.
Committed to delivering Big-4 quality advisory at mid-market fee structures — with direct partner-level engagement on every mandate.

Experienced with credit assessment, risk management, and branch operations. Utilizes strategic decision-making and leadership to drive efficient credit processes. Knowledge of customer relations and team collaboration.

Results-driven Senior Customer Support Professional with 4+ years of experience in fast-paced, process-driven environments across digital streaming and online assessment platforms. Strong expertise in technical troubleshooting, billing support, multichannel customer service (chat, email, phone), and ticket management using tools such as Zendesk and JIRA. Proven track record of improving first-contact resolution, CSAT scores, SLA compliance, and customer retention through analytical problem-solving and proactive customer engagement. Adept at resolving complex technical, account, and payment-related issues across multiple devices and operating systems. Seeking to leverage transferable skills in business operations, analytics, or service excellence-oriented roles.

Detail-oriented and safety-driven aviation professional with strong foundational knowledge of aerodynamics, navigation, meteorology, and flight principles developed through comprehensive ground school training and advanced flight simulator experience. Demonstrates high technical aptitude, disciplined decision-making, and a strong commitment to operational excellence. Motivated to contribute to commercial airline operations by upholding the highest standards of safety, efficiency, and professionalism.

Dynamic Senior Customer Service Representative with a proven track record at Techno India, excelling in escalation management and problem-solving. Adept at mentoring teams and enhancing customer satisfaction through effective communication and multitasking. Recognized for resolving complex issues and fostering loyalty, contributing to a positive customer experience.
Enthusiastic Senior Customer Service Representative with more than 4 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

• Azure Data Engineer with 14+ years of experience in designing, optimizing, and managing large-scale data platforms across PostgreSQL, MongoDB, and cloud environments.
• Proven expertise in data modeling, performance tuning, ETL processes, and cloud database architecture, with hands-on experience in Azure PaaS services.
• Strong background in data migration, pipeline automation, and analytics enablement, combined with working knowledge of DevOps practices including CI/CD and Kubernetes.
• Expert in transforming legacy systems into scalable, high-performance cloud data platforms.
• A keen Analyst and Team Player with thorough understanding of all aspects of the SDLC from a thorough understanding client requirements through direct client interaction, translating them into technical specifications and driving their execution
• An excellent problem-solver, able to quickly grasp complex systems and identify opportunities for improvements and resolution of critical issues. Excellent analytical, logical, programming and debugging skills. Troubleshoot performance problems, fine-tuning of databases and index Analysis. Monitoring tools and Application support.

Dynamic customer service leader with extensive experience at Sophos, driving operational excellence and team performance. Proven track record in strategic planning and conflict resolution, enhancing customer satisfaction and team productivity. Skilled in Salesforce administration and staff training, fostering a collaborative environment that empowers employees to excel.

Having overall 20 years of strong professional experience Managing, Supporting and Implementing around Oracle Applications EBS R11/R12. I have excellent knowledge in Integration, Data Migration, Forms, OAF, Reports, XML Publisher Report, Workflows, OAF, AME, ODI and Web Adi. Having Oracle Cloud Data Migration experience with knowledge of OIC. I have worked on the following key modules of Oracle Applications Oracle Financials, Oracle SCM, Oracle CRM, a. Having very good client interactive work experience in APAC, UK and US locations. I am currently working with Capgemini, Pune. Forward-thinking Senior Manager adept at managing teams of 20 employees with 15 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.

Strategic IT & Service Management leader with expertise in enterprise application governance, ITIL-aligned service delivery, and program management. Serves as Single Point of Accountability (SPOC) for complex platforms and transformations, ensuring SLA/SOW compliance. Leads cross-functional teams to manage escalations and drive continuous service improvement that aligns with business objectives. Results-oriented IT Business Consultant with a proven track record in program management and stakeholder engagement. Adept at driving process improvements and leading cross-functional teams to enhance service delivery and operational excellence.

Results-driven supply chain management professional with 16 years of experience and an MBA in materials management. Specializes in procurement planning, inventory control, vendor development, and logistics management. Enhances operational procedures and boosts team productivity to drive business growth.

Dynamic Engineering Executive with 26 years of experience in building and scaling startup and global software organizations, specializing in cloud-native enterprise SaaS, security, and AI-driven customer engagement solutions. Expertise in bridging the gap between business vision and technical execution, ensuring the delivery of secure, scalable, and resilient software through a combination of PMP-driven project rigor and SSCP security proficiency. Most recently served as Director of Engineering at Twilio, leading multi-product engineering portfolios and geographically distributed teams while fostering strong alignment between engineering execution, product strategy, and business outcomes. Successfully built a high-performance engineering organization of over 70 engineers and delivered an AI-powered Contact Center platform generating approximately $150M in annual recurring revenue.

Dynamic food service professional with a strong focus on customer satisfaction at Staff Member. Proven ability to enhance dining experiences through effective multitasking and maintaining high cleanliness standards. Skilled in training new staff and ensuring order accuracy, contributing to a seamless workflow and positive guest interactions.

Dynamic professional with extensive experience at EY, specializing in strategic procurement and operations. Proven expertise in Power BI and advanced Excel, delivering impactful data-driven insights. Adept at vendor management and fostering client relationships, consistently enhancing efficiency and decision-making processes. Recognized for exceptional presentation skills and a commitment to excellence in customer service.

Seeking a growth oriented position in a progressive organization that provides an opportunity to apply my knowledge and skills in order to keep abreast with latest trends and technologies and thus help the organization to achieve desired goals.

Results-driven professional with 3.5+ years of experience delivering high-quality work; seeking a challenging role to expand expertise and contribute through strong commitment and reliability

Results-driven Site Engineer with proven abilities in work planning, budget control, and construction management. Known for effective scheduling and team coordination, ensuring project milestones are met on time.

Results-driven CRM Manager specializing in customer data analysis with Oracle Cloud CX. Combines stakeholder collaboration and requirement gathering to translate business needs into actionable solutions. Drives participation and conversion improvements in the construction industry through effective use of SQL, Excel, and Power BI dashboards, supporting UAT and fostering continuous process enhancements in Agile environments.

Dynamic digital marketing professional with a proven track record at Google Operations Center. Expertise in leveraging data analytics to drive customer insights and optimize performance. Strong team coordination and leadership skills enhance productivity and customer satisfaction. Recognized for delivering impactful results in fast-paced environments.

Excelling in the field of Education to Achieve in organizational objectives and making each day a learning experience. I would constantly look out for challenges, which would help me to achieve my personal and professional goal.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

 Looking for an opportunity in HR Recruitment where I can apply my practical knowledge of sourcing, screening, and candidate coordination gained during my internship. I am eager to build a career in talent acquisition and contribute to organizational hiring goals. 

Innovative Technical Lead with strong focus on driving software development initiatives. Proven ability to lead a technical team, deliver complex projects, and implement cutting-edge solutions. Skilled in identifying and resolving technical challenges, fostering collaboration, and enhancing productivity. Committed to delivering robust, scalable, and high-quality software products that align with business goals.


  I am professional web logistician with seven years of experiencein supply chain & logistics planning. Strong creative and analyticalskills. Team player with an eye for detail.


Enthusiastic candidate with hands-on experience in event coordination and volunteer management. Supports outreach efforts and promotes civic engagement while developing crucial skills in client relationship development. Prepared to contribute to HR and finance projects.

Detail-oriented Accounting Assistant at Yes, skilled in Microsoft Excel and data entry. Successfully processed payments and maintained organized records, ensuring smooth audits and timely financial reporting. Known for upholding confidentiality and integrity, contributing to a reliable financial environment. Proficient in accounts payable and receivable, enhancing operational efficiency.

Dynamic Civil Engineer with a proven track record at P.J.B ENGINEERS, excelling in construction management and problem-solving. Successfully managed quality assurance and coordinated multidisciplinary teams, ensuring timely project delivery. Skilled in drawing review and time management, I effectively mitigated risks and enhanced project outcomes through strategic planning and collaboration.

Motivated and detail oriented IT graduate seeking an entry-level position to apply technical skills in software development and problem-solving while contributing to organizational growth

Senior software associate and founder of Truelinx AI, specializing in generative AI and full-stack development. Expertise in Python, Node.js, and agentic AI (n8n) with a proven ability to architect high-accuracy RAG pipelines and automate complex e-commerce ecosystems. Strong foundation in electronics and communication engineering enhances backend infrastructure and AI innovation. Committed to technical excellence, scalable system design, and cross-functional mentorship.

Aviation customer service professional with experience in Air India and IndiGo processes, skilled in handling escalations, codeshare operations, and customer support using Amadeus, Navitaire Skyspeed, and Salesforce. Also experienced as an SME and mentor, supporting team performance and resolving complex cases while maintaining high service standards.

Results-driven IT professional with expertise in IT infrastructure management, network security, and Active Directory management. Adept at delivering technical support and deploying SCCM solutions to enhance operational efficiency.

Dynamic construction manager with extensive experience at TATA Projects Ltd, excelling in project management and resource allocation. Proven track record in leading mechanical execution, ensuring quality compliance, and optimizing manpower. Adept at coordinating multidisciplinary teams and driving successful project outcomes through effective communication and analytical problem-solving skills.

Result-driven Operations & Supply Chain professional with 10 years of experience in warehouse operations, fleet management, and logistics coordination. Proven ability to manage operations, optimise processes, and lead teams effectively.

Organized Deputy Manager with strong leadership, customer service and sales expertise. Proficient in scheduling, merchandising, cash handling and inventory management. Trustworthy, reliable and always professional.


 Results-oriented Senior PCB Design Engineer with over 5 years of experience specializing in high-complexity Printed Circuit Board design and development. Proven track record of independently managing more then 30 projects, ranging from 2 to 30 layers, utilizing Allegro PCB Designer and Orcad Capture. Expert in high-speed interfaces (DDR3/4, USB 3.0 and Ethernet), impedance control, RF and Mixed Signal design 

Civil Engineer with 8+ years of experience in site execution, project management consultancy (PMC), and government infrastructure projects. Skilled in quality assurance quality control quantity surveying, Billing construction supervision, Experienced in handling Government Department projects and public sector works .

Results-driven Structural Foreman with proven expertise in safety compliance, quality control, and team leadership. Committed to delivering high-quality projects while ensuring the highest safety standards.

Dynamic and dedicated Restaurant Team Member at Hungry Point, skilled in food safety and kitchen equipment operation. Consistently enhanced guest satisfaction through exceptional service and efficient order preparation. Proven ability to thrive in high-pressure environments, contributing to team success and maintaining quality standards.

 Resourceful Manager with stellar work history, motivational approach and upbeat nature. Skilled at training employees, strategic planning, problem-solving and adapting to dynamic environments to enhance team productivity and service quality. Known for reliability, effective communication, and delivering high-quality outcomes. Highly committed with hardworking mentality to maintain quality of services and products. 

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