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Professional software developer equipped for this role with strong expertise in.NET technologies, object-oriented programming, and software architecture. Known for effective team collaboration and adaptability, contributing to successful project outcomes and maintaining high standards. Demonstrates proficiency in C#, ASP.NET, MVC, and SQL, with focus on delivering robust, scalable solutions. Reliable and results-driven, consistently aligning with evolving project requirements.

Dynamic and resourceful professional with over 22+ years of experience in the Indian Army and private sector across HR, Administration, Field Operations, Facility Management, Vendor Coordination, and Customer Service. Proven ability to manage large teams, deliver operational excellence, and drive organizational growth in property sales, property management and facility management environments.

A BCom graduate with the aspiration to learn and grow in the finance and business domain would like to utilize my academic learning, along with industry experience and guidance, to gain expertise and make a successful career in finance, business analysis, or management. My goal is to develop practical skills, understand how business works, and become a valuable part of a team in the business or finance domain.


  Experienced with data analysis, report generation, and business intelligence tools. Utilizes advanced analytical skills to translate complex datasets into meaningful reports that drive business decisions. Knowledge of effective communication techniques ensures clarity and actionable insights for stakeholders.
  Business Intelligence & Reporting professional prepared to deliver high-quality insights and data-driven recommendations. Extensive experience in designing and implementing reporting solutions that enhance business performance. Known for collaborative efforts with cross-functional teams to achieve organizational goals, maintaining flexibility to adapt to changing business needs. Expertise in Power Platform, Data visualization, SQL, and stakeholder communication.
  Skilled in setting strategic IT goals, building & analyzing business plans and enabling smooth functioning of IT operations so that business operation can proceed uninterrupted.
  Diligent Senior Architect with strong background in transforming raw data into actionable insights for business stakeholders. Proven track record of developing and implementing reporting solutions that streamline decision-making processes. Demonstrated expertise in data analysis and report generation, effectively utilizing business intelligence tools and software.
  In-depth experience and domain knowledge in Business Intelligence, Data Analytics, Data Governance, Power BI and Azure Data Pipeline process and relevant ERP modules such as Procurement & Sourcing, Manufacturing, Finance & Operations.
  Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.


Forestry and agroforestry professional with nearly two years of experience in plantations, farmer engagement, and wood procurement. Expanded Eucalyptus plantations across 800 acres, ensured a steady factory supply, and efficiently managed wood yard logistics.

Customer-Centric Support Leader with 18+ years of experience driving excellence in multichannel customer service (voice/chat/email), technical troubleshooting, and CRM-driven support operations. Adept at leading high-performing teams, optimizing workflows, and delivering 98%+ quality assurance scores in fast-paced BPO/ITeS environments.
Key Strengths:
✔ Chat & Voice Support: Proven track record in managing L0/L1 support for global clients (USA, UK, Canada), reducing AHT by 20% and boosting CSAT by 30% through proactive resolution strategies.
✔ Sales-Driven Support: Unique ability to blend customer service with revenue growth, achieving 105%+ upselling/cross-selling targets by identifying client needs during interactions.
✔ Team Leadership: Built and mentored 50+ agent teams, streamlining knowledge transfer (KT), SOPs, and quality frameworks to enhance productivity.
✔ Technical Proficiency: Hands-on experience with CRM tools (Salesforce, Zendesk), ticketing systems, and process automation (e.g., defect-log systems).
✔ Stakeholder Management: Strong collaborator with IT, QA, and sales teams to align support processes with business goals.

Performance-driven Vice President with 23+ years of extensive Operations experience in driving business efficiency and productivity. Known for fostering team collaboration and achieving significant operational improvements.

Cloud Engineering Manager with 12 years of experience in cloud architecture and project management. Proven track record in delivering large-scale AWS cloud migration projects on time and within budget. Strong analytical and problem-solving skills, complemented by expertise in operational strategy and team leadership. Recognized for building effective stakeholder relationships and driving high productivity in team environments.

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Seasoned Chartered accountant with 12+ years of progressive experience in legal entity controllership, financial reporting and regulatory compliance across multinational environments. Proven expertise in IFRS, US GAAP, and Indian GAAP, with a strong track record of leading statutory audits, ensuring SOX/internal control compliance, and managing end-to-end financial close process . Adept at managing complex intercompany transactions, entity-level governance , and cross-border financial reporting. Strong leadership skills with a strategic mindset, having successfully led financial transformation initiatives and cross-functional collaborations.

Dynamic operations leader with extensive experience at AXIS BANK LTD, excelling in branch administration and customer service. Proven track record in regulatory compliance and business development, driving significant growth through strong relationship management. Adept at optimizing processes and enhancing operational efficiency, while ensuring high standards of quality control.
Serving affluent customers of the branch and doing sales.

A results-driven Salesforce Business Analyst and Trainer with over 2 years of experience in driving system efficiency and user adoption through strategic analysis and targeted training solutions. Adept in the full Software Development Life Cycle (SDLC) and well-versed in both Agile and Waterfall methodologies. Proven ability to gather and translate business requirements into scalable Salesforce solutions, while delivering customized training to end users and stakeholders. Known for bridging the gap between technical teams and business users, creating detailed documentation, and fostering cross-functional collaboration to ensure successful project execution and system adoption.

Telecom Professional with 10+ years of comprehensive experience involves Solution Consulting, Troubleshooting, Protocol analysis, Data analyzer, Deployment.
Currently associated with Ericsson India Global Services pvt ltd as a Specialist in E2E team. Good Knowledge of VNF/CNF/VNFM/VIM/NFVO including Ericsson packet core products (vSGSN-MME, vEPG, vSAPC, PCC, PCG, CCPC,vNELS, AAT) and IMS Core products (SBC, CSCF, MTAS, MRF). Good understanding of Open stack, Docker and Kubernetes.

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