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A professional, with over 10 years of rich experience areas in ATM Industry Service and Operations and Client service. To secure a challenging position in a reputable organization to expand my learning, knowledge and skills. Excellent reputation for resolving problems and improving customer satisfaction.

Strategic healthcare operations specialist with a focus on claims adjudication and denial management. Implements robust processes for policy renewal and system updates, ensuring alignment with client requirements and regulatory compliance. Champions team development and operational training to optimise performance and service quality.

I am Devika P A, an enthusiastic and passionate learner currently pursuing M.Ed at the University of Kerala with a strong academic foundation in Physics and Teacher Education. I completed my M.Sc. in Physics from T.K.M. College, B.Ed from Sri Vidyadhiraja College of Teacher Education, and B.Sc. in Physics from Mar Ivanios College. With a keen interest in teaching, educational research, and innovative pedagogical practices, I strive to create meaningful and engaging learning experiences through effective communication, reflective practice, and ICT-integrated teaching methods. I am committed to continuous professional development and aspire to contribute positively to the field of education through dedication, adaptability, creativity, and strong interpersonal skills

Analytical and detail-oriented professional with nearly 2.5 years of experience in Claims Quality Assurance, Regulatory Compliance, and Data Analysis. Skilled in regulatory reporting, audit support, process improvement, operational risk management, and stakeholder coordination. Experienced in analyzing business processes, identifying control gaps, preparing performance reports, and ensuring compliance with internal policies and regulatory standards. Strong ability to deliver data-driven insights, improve operational efficiency, and collaborate effectively with cross-functional teams in fast-paced environments.

Dynamic professional with a friendly and positive attitude. Proven skills in customer service and collaboration, committed to fostering teamwork to enhance client satisfaction and drive organizational success.

Overall, 14 years of experience in Software development with good exposure in Auto-mobile, Insurance and Financial Technology domains. Extensive experience in Analysis, Design and Development in diversified areas of Client-Server and Web applications using Java, J2EE technologies. Very good experience in Product Development and Web Application development using Java, J2EE, Spring MVC 4.1, Spring IOC, Spring Boot 3.5.6, Web Services (Restful), AWS(Lambda, S3, SQS, API Gateway, EC2), Hibernate 6.6, ReactJS, JavaScript, JSP, Ajax, jQuery, Servlets, Struts2, CSS and Oracle 11g, PostgreSQL 16.13, MySQL-8.0.44.


  Worked in Entertainment/Digital, Insurance and Financial Technology projects for various clients like Maxis(Malaysia), iSelect(Australia), American Honda Motors, State Forms, American International Group Financial project, Western Union and also in enhancement for various clients across the Globe.
  Extensive experience with MVC frameworks Spring Boot 3.5.6, SpringMVC and Struts2.0.
  Proficient in creating server-side components, designing and implementing User Interface (GUI) design and development and Deployment.
  Hands on experience with Application / Web servers like Web Sphere 6.1, Apache Tomcat 10.1.47 and involved in deployment process.
  Experienced in the using Integrated Development environments like Eclipse Oxygen and Luna, Spring Tool Suite (STS), and Visual Studio Code-1.120.
  Strong database development skills using Database Servers like Oracle 10g, and extensive hands on experience with MS SQL and MY SQL.
  Good working knowledge on GIT, IBM Clear Case 8.0, VSS and Tortoise SVN 1.8.5 for version control.
  Domain expertise: Motor, Insurance, Financial, Loan services and e-governance project.
  Strong interpersonal and communication skills, creativity, excellent attitude towards teamwork and common goal achievements.
  Team player with good communication and written skills, also a self-motivated individual with exemplary analytical and problem-solving skills.
  Willingness to learn new technologies and able to adapt to new working environment quickly.


Team Management: Leading multiple processes with around 67 team member size. Collaborate with stakeholders to manage process effectively. Project management: Led numerous projects and ensuring delivery of projects to achieve cost effective, quality output within agreed timelines. Testing of global applications from Business side. Business Improvement Analyst/ Global Import Manifest Coordinator. During my tenure, I have acquired rich experience in Liner documentation, Vessel reconciliation, Customs manifest, Process Management, Migration/Transitions, Stakeholder Management, Client Relationship Management, Resource Optimization. Acquired in depth product knowledge in various shipping processes, functions including Sales, Booking, Export/Import Documentation and Customs filing.

Motivated individual aiming to apply technical knowledge, skills, and commitment to continuous learning in contributing to organizational achievements.

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Dedicated and result oriented professional with over 23 years of experience in Service Delivery, Sales, Retention, Channel Management, Profit Centre Management, Operations and Product Management in a very competitive environment. Strong business acumen in business expansion, resource management, budget & cost controls, financial evaluation and profitability objectives. Responsible for Active Base, Revenue Top Line, Bottom Line, EBITDA, Net Profitability. KPIs include Customer Acquisition, Retention, Collections Management, ARPU. Expertise in Man Management and Operations Management. Extensive experience in design and execution of wide range of marketing strategies to establish brand / product / market presence. Expertise in “Go to market” strategy, planning and sound knowledge of on ground execution which includes operations, channel and cost management. Possess excellent team building, leadership, relationship management and analytical skills. Ensure customer satisfaction & service delivery through Network Management team and Customer Care teams.
Senior executive leader with track record of driving strategic initiatives and delivering impactful results. Adept at fostering team collaboration and navigating complex organizational challenges. Skilled in strategic planning, financial management, and operations oversight. Valued for reliability, adaptability, and results-oriented approach.

Motivated and detail-oriented BBA graduate specializing in HR and Finance with internship experience in recruitment coordination, onboarding, employee documentation, and HR operations. Strong communication, organizational, and problem-solving skills with the ability to adapt quickly and work effectively in team environments.

Dynamic and results-oriented Sales Team Leader with 10+ years of experience in sales, team management, customer relationship management, and business development. Proven ability to lead teams, achieve sales targets, and build strong customer relationships through effective communication and strategic planning. Experienced in handling client queries, motivating team members, and improving overall branch/business performance. Skilled in sales operations, problem-solving, policy servicing, and maintaining high standards of customer satisfaction. A dedicated professional with strong leadership qualities, target-driven approach, and the ability to perform efficiently in fast-paced environments.

To secure a challenging position where I can effectively contribute my skills as software professional and work in an environment where my creativity and knowledge will be nurtured.

Dynamic GeM Portal Specialist at CAPSBRO PVT LTD with expertise in e-procurement operations and vendor management. Successfully managed bid participation and tender submissions, ensuring compliance with government guidelines. Known for strong communication skills and attention to detail, driving efficient order processing and competitive pricing strategies.

Visionary leader in operations, strategy, and marketing with over a decade of experience across the mobility, e-commerce, and BPO industries. Proven track record of driving rapid business growth, forging strategic partnerships, and delivering customer-centric solutions that elevate brand value and market presence. Recognized for developing high-impact marketing strategies, scaling large teams and systems, and turning operational challenges into growth opportunities. Adept at optimizing complex, large-scale transportation and mobility ecosystems, with a focus on innovation, efficiency, and customer experience.

Bachelor of Science in Nautical Science graduate from T.S. Chanakya, Indian Maritime University, with practical sea-going experience on bulk carriers and passenger vessels. Experienced in worldwide trading operations, cruise vessel operations, safety procedures, and shipboard discipline.

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

I am sales manager with 8 years of experience in real estate with a track record of expanding customer bases and revenue, notably at Gaurs Group. Excelled in business planning and sales management, leveraging skills in both cold calling and strategic sales expansion. Demonstrated proficiency in policy implementation and disciplinary techniques, achieving significant sales growth through dynamic client engagement and innovative development strategies.

Results-driven Operations and Quality Management professional with extensive experience in operations, laboratory management, quality assurance, compliance, budgeting, and team leadership. Proven track record of improving operational efficiency, enhancing product quality, leading cross-functional teams, and driving continuous improvement initiatives. Skilled in strategic planning, stakeholder management, laboratory setup and operations, quality control, process optimization, and regulatory compliance. Strong communicator with expertise in developing high-performing teams, ensuring customer satisfaction, and maintaining the highest standards of product integrity and workplace excellence.

Detail-oriented professional with over 10 years in the healthcare industry and 6 months in technical support. Experienced in manual and functional testing, including benefit validation and cost share processes. Proficient in Java and operational tools, with a focus on driving efficient solutions and supporting end-to-end testing to enhance productivity and achieve business goals.

Experienced MSW graduate with over 5 years in community health, mental health, and geriatric care. Led field teams and coordinated community-based programmes while delivering psychosocial counselling and crisis intervention. Conducted assessments for vulnerable populations and collaborated with government healthcare systems and NGOs to enhance health and social wellbeing.

Dedicated Biotechnology professional with experience in areas of Molecular biology, Genomics/Proteomics, Characterization of biomaterial, Biocontrol activity and Bioinformatics. Seeking opportunities to contribute to innovative research. Strong academic background with a passion for scientific discovery. Good communication and teamwork skills.

Strategic Regional HR Manager with 8 years of experience in human capital strategy, talent acquisition, and workforce optimisation across diverse retail and corporate environments. Skilled in scaling operations, implementing HRMS architectures, and executing performance management frameworks that align with business goals.

Dedicated Soft Skills Trainer with expertise in employee training and needs assessment. Proven ability to develop impactful training modules that enhance communication and teamwork skills.

Motivated physical education professional with experience in teaching and coaching, specializing in Kho-Kho, athletics, and team sports. Dedicated to athlete development, event officiating, and fostering team success through strong leadership. Eager to contribute expertise in sports management and training to dynamic educational environments.

To be a part of successful team of individuals who thrive on challenges, where in my skills and ability will enhance the company’s success and thereby my own growth, and to be an efficient professional. Have strong interpersonal and communication skills and a quick learner.
Business-minded Network Administrator with 10+ years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.

Dynamic and detail-oriented Accounts, Administration & Operations Professional with experience in managing accounts, administration, vendor management, site operations, and manpower coordination in the mining and exploration sector. Skilled in handling financial documentation, billing, statutory compliance coordination, work orders, purchase orders, and project-related documentation. Experienced in vendor negotiations, site administration, resource planning, logistics management, and coordination with clients, contractors, government authorities, and internal teams to ensure smooth business operations. Strong ability to manage multiple responsibilities, maintain records, control operational expenses, and support effective project execution.

Senior Inside Sales Manager with 6+ years in B2C/B2B healthcare sales and team leadership. Early GTM member at Even Healthcare’s Offline Clinic channel — scaled the North Region from 0 to ₹1 Crore+ in monthly revenue. Proven track record in CAC reduction, CRM-driven sales ops, and bridging ground-level field teams with inside sales to drive consistent revenue growth.

Dedicated professional with expertise in patient care and quality improvement. Proven ability to enhance patient satisfaction through effective communication and collaboration.

Dedicated and results-driven Associate Consultant and Azure Data Engineer with 4+ years of hands-on experience in designing, implementing, and optimizing end-to-end data solutions. Proven expertise in leveraging Azure services such as Azure Data Factory, Azure Databricks, Azure Logic Apps, and Azure SQL Database, Azure DevOps to architect robust data pipelines. Skilled in migrating legacy data systems to modern cloud architectures and automating workflows.

A Full Stack Developer with 4 years of experience, I am a dedicated and passionate professional who is committed to delivering high-quality code and solutions. My expertise in Java, Spring Boot, System Design, Hibernate/JPA, web services, JavaScript and React JS has enabled me to contribute to the successful development of complex software systems.

Experienced Cabin Manager and Chief Cabin Crew with a strong focus on building trust and effective communication. Proven leader in guiding teams to meet operational requirements and enhance customer satisfaction. Committed to delivering high standards through strategic leadership and hands-on involvement.

Strategic automotive leader with 23+ years of experience across Sales, Strategy, Project Management, Key Account Management, and Business Restructuring. Proven ability to define customer strategy, drive acquisition beyond RFQs, and expand Bosch’s share of content per vehicle. Recognized for customer-centric leadership, cross-functional collaboration, and global exposure (France, US, Korea, Japan). Expert in project delivery within cost, spec, and time, price management for profitability, and developing future-ready teams aligned to evolving industry trends.

Banking professional with over 5 years of experience at Bank of India across branch banking operations, centralized credit processing, and supply chain finance. Currently serving as Manager – Supply Chain Finance & Digital Lending, responsible for managing and growing a ₹3,000 Crore Supply Chain Finance Program portfolio. Instrumental in onboarding 13 anchor corporates and over 150 dealer relationships during FY 2025-26, leading to a fourfold expansion of the anchor corporate base and increasing annual business throughput from approximately ₹300 Crore to ₹1,500 Crore. Led the implementation of a new Loan Management System (LMS) for Supply Chain Finance bill management, including business requirements gathering, User Acceptance Testing (UAT), and deployment coordination with technology teams. Experienced in credit appraisal, structured finance, business transformation, stakeholder management, and risk assessment.

I’m energetic and eager to learn new skills. A career which can sharpen my current skills and knowledge and where I can have a good scope for learning and implementing new technologies.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Accomplished Technical Sales & Plant Head with extensive experience in leading operations for major glass manufacturers. Proven track record in driving revenue growth, enhancing customer satisfaction, and fostering long-term client relationships. Expertise in strategic sales, business development, and project management, complemented by strong leadership and team-building skills. Adept at aligning production with market demands to ensure timely delivery and high-quality service. Career goal: to leverage skills in a senior leadership role to drive organisational success and innovation.

Seeking Mid or Senior level assignments in Site Solution & Engineering/Project Management / Infra Utility Operation /Product Management / Telecom Operation/ Customer Solution with an organization of high repute in Telecom/Data CentreA competent professional with almost 21+ years of experience in: Project Management Operations & Maintenance Infrastructure Management Contract Management Quality Assurance/Inspection Technical Support Installation & Commissioning Compliance Management Team Management Sound knowledge of MSC/DC Passive Infra Project implementation of infrastructure along with Operation & maintenance. Deft in handling & monitoring OEM, SME, vendors, TSPs, TI partners & others concern. Managing team & stakeholders. Conversant with specification & design of Data center, Data Center Infrastructures & Utilities such as SMPS, UPS, Battery Bank, Precision Air Condition, DG, Transformer, HT & LT panel, Chiller based HVAC, Fire Suppression system, IBMS. Proficient in designing maintenance strategies, procedures & methods, breakdown analysis & controlling costs. Expertise in planning, managing, and executing projects for start-ups and developing technical resources & hardware for greater value addition and increased margins. Adept in carrying out various tests, inspection & Audit for various processes and checking the quality. An effective communicator with good leadership, interpersonal and planning skills. Preparation of various project/Operation policy / process SOP/EOP/SLA/SOW/MOP & maintaining of Statutory Compliance/ statutory requirements of new & existing infrastructure of Data Center/Large Facilities. Well verse to implement Project Quality Plan for reducing materials wastage & maintain Site Quality Index.

Results-driven Technical Support Specialist with expertise in hardware troubleshooting and customer satisfaction. Proficient in SQL and data analysis to resolve client issues and enhance digital communication strategies. Committed to delivering exceptional service and improving service reliability through analytical problem-solving and efficient incident management.

Experienced Finance & Accounts professional with expertise in Accounts Management, GST & TDS Compliance, MIS Reporting, Banking Operations, Audit Coordination, Budget Preparation, and Financial Reconciliation. Skilled in Tally ERP, Advanced Excel, and VBA Automation with proven ability to streamline processes, manage statutory compliances, supervise Accounts team operations, and improve reporting efficiency through automation and structured financial controls.

Engaged educator with a multidisciplinary background in Zoology and Geography. Experienced in academic mentoring, content creation, and competitive exam evaluation. Delivers clear, learner-focused materials and supports students in mastering concepts and exam strategies.

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