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I am a Professional with a degree in International Relations from USAC. Passionate about challenges and committed to personal and professional growth, with skills in analysis, teamwork, and problem solving.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Project manager with more than 8 years of experience in customer service, complaints departments, retentions, technical support, escalations, BPO conflict resolution and call center. Specialist in logistics, project execution and organization and team coordination. Senior Process Associate knowledgeable in managing accounts receivable tasks. Well-versed in general ledger report review and client relationship building. Looking to bring further success to growing non-profit organization. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior process associate position. Ready to help team achieve company goals.

Excellent communication skills and extensive experience working with clients and partners.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Development and adjustments of the sales and after-sales process in the CRM system for corporations and retail clients, which include the activation / deactivation of services, changes of plans, management of large accounts, suspensions, and reactivations of service, among others.
Development of post-sales processes for prepaid customers, communicating the CRM with Tecnotree to change profiles, change packages, recharge or change subscriber information.

Soy una persona dispuesta a aprender a pesar que tengo una pequeña discapacidad con mi vista .

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet deadlines. Making a career change to Virtual Assistant.

Ingeniero en sistemas organizado y confiable que ha laborado en organizaciones públicas y privadas, especializado en seguridad informática, redes y desarrollo de sistemas web con alta adaptabilidad a los requerimientos institucionales mostrando una alta voluntad de asumir responsabilidades a través de una actitud positiva para el cumplimiento de los objetivos del equipo de trabajo.

Currently dedicated to provide remote and in-person support to various equipments, servers, networks and devices. Objective oriented and focused person, I always try to give the best and solve issues, making sure the solution I've provided has worked properly and if the issue still persists I always try to investigate and find the best solution for my users.

 Place of birth Oceanside,California Nationality American Profile American ESL instructor , Business Jargon Specialist, Motivator of intermediate and advanced students. Resourceful English as Second Language Teacher with TESOL degree and commitment to delivering exceptional learning experiences. Challenged students with rigorous coursework and engaged them with exposure to cultural vignettes. Superb communications skills and dedication to students leading to positive results. 

 Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. 

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