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 Diligent account manager with a solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes. 

My name is deriza Francis. I am a mother of two I am also married, I enjoy cooking and clean and in my spear time I enjoy playing video games

Accomplished customer service representative with a proven track record at 24/7.ai, improving customer loyalty through empathetic complaint resolution and raising satisfaction levels.

A student in Electronics Engineering, currently in the seventh semester, with a strong interest in language processing and localization technologies. Academic projects have honed skills in circuit design and programming, enabling the understanding of complex systems and the development of innovative solutions. Passionate about leveraging technology for language localization and question generation, with a strong eagerness to apply analytical and creative thinking skills to enhance user experiences in Spanish-speaking environments.

Proven Customer Service Advocate with a track record of exceeding performance metrics, notably in first-call resolution. Skilled in complaint handling and problem-solving, excel in creating positive outcomes for both the company and its customers. Overall experience in call centers and skill in active listening have consistently improved customer satisfaction levels. Successful Customer Service Representative and claim resolution for Damages and Investigation with six years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering good communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Accomplished Medical Interpreter and English Teacher with a proven track record at Teleperformance and TECZION, enhancing patient care and outcomes through interpretation accuracy. Expert in healthcare systems with a knack for cultural insight, ensuring clear communication and increased comprehension. Achieved significant improvements in patient and student satisfaction. Proof of English proficiency with a 96 score on the TOEFL test

I graduated as a builder and designer. I worked as a builder for two years in the industry of construction, my highest position was a supervisor. And then I've been working in the call center industry for more than four years, as customer service, retention. And as a sales agent, closing deals calling customer about service, negotiation of services, for more than two years, and being a top seller.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Proven customer service specialist, excelled at 24-7 Intouch Guatemala by elevating customer satisfaction and addressing complaints efficiently, showcasing strong technical troubleshooting and interpersonal skills. Leveraged industry awareness to surpass performance targets, contributing to business growth and retention.

Especialista del sector bancario con más de 10 años de experiencia, destacándome en roles de liderazgo y gestión de operaciones. Amplia habilidad en la supervisión de equipos, optimización de procesos y mejora continua.
Comprometida con la excelencia operativa y la satisfacción al cliente.

Maximizar la capacidad de gestionar decisiones, procesos de ventas y servicio al cliente; logrando generar una mayor motivación para seguir mejorando habilidades y crecer profesionalmente.

Driven and decisive Managing Engagement offering 3 years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.

Como líder sólido y solucionador de problemas, me dedico a simplificar las operaciones para reducir costos y promover la eficiencia de la organización. Utilizo mis habilidades de toma de decisiones independientes y mi buen juicio para contribuir positivamente al éxito de la empresa.

Collaborative individual eager to leverage knowledge of aircraft systems, engines and avionics. Skilled in flight operations and navigation with keen eye for precision. Efficient and committed to emergency preparedness and response.
Top-notch professional with extensive experience in aviation industry. Highly skilled in navigating aircraft and adhering to FAA regulations while providing safe, comfortable experience for passengers. Skilled in emergency procedures with aptitude to make quick and decisive decisions under pressure.

Perceptive Sr. Software Automated QA Engineer well-versed at identifying and documenting complex software problems and causes. Designs test plans and procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems.

Soy una persona dinámica, amable y responsable, aprendo bastante rapido, me gusta apoyar a los demas en lo que pueda.
Enfocado en conseguir sus metas. Practico deportes como MMA y Futbol.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


  Collaborative team member and leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
  Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
  To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  Flexibility to work on-site and remotely.
  


Estudiante de último año de Administración de Empresas con una destacada combinación de habilidades y liderazgo probado en diversas áreas. Poseo un carácter fuerte y una determinación para alcanzar los objetivos propuestos. Con experiencia en roles de liderazgo, he demostrado capacidad para motivar equipos y lograr resultados sobresalientes. Mi enfoque proactivo y capacidad para resolver problemas me distinguen, al igual que mientras mi habilidad para adaptarme a entornos cambiantes garantiza un desempeño óptimo. Apasionado por el desarrollo personal y profesional, busco constantemente oportunidades para crecer y superar desafíos. Mi interés particular es en áreas financieras, busco contribuir al éxito económico de la empresa y tener un crecimiento dentro de la misma, asumiendo roles de mayor responsabilidad y liderazgo.

Clinical researcher passionate about clinical pharmacology, clinical trail coordination and drug discovery. Main interest: cardiovascular disease, oncology clinical trails and HIV.
LANGUAGES: Native Spanish/Professional English/Intermediate German.

A traves de mis trayectoria universitaria he adquirido conocimientos y de igual manera los he llevado a la practica por medio de laboratorios y proyectos grupales. Creando un emprendimiento desde cero llamado "Drunky" siendo helados cremosos y de hielo con licor creando asi un concepto de marca, logistica de producción, mercadeo, publicidad, lanzamiento e incluso llevando a cabo ventas del mismo. Entre otros exitos como proyecto personal pude desarrollar aplicaciones CRM, manejo de SEO Y SEM, proyecciones de ventas, mercadeo estrategico, marketing digital, administración y logística.

Customer Billing Manager with a wealth of experience spanning over 10 years in the dynamic BPO industry, and a vibrant side hustle as an English Coach. Thrive in the world of billing management, consistently driving revenue optimization, reducing errors, and enhancing collection rates through attention to detail and efficient processes. Simultaneously, I'm deeply passionate about helping individuals elevate their communication skills, be it for presentations, negotiations, or written correspondence, through personalized English coaching. This unique blend of BPO industry know-how and linguistic expertise allows to excel in both roles, fostering business success while nurturing language abilities.

Creative and innovative prospect determined to bring ideas to life through cutting-edge technology and design techniques. Team player with strong problem-solving skills to contribute effectively to projects and teams. Considers unique and unconventional solutions to deliver exceptional results.

Innovative candidate with proven track record of success in design industry and consistently praised designs by clients and colleagues. Knack for quickly understanding complex design projects to implement solutions efficiently. Highly collaborative designer enjoys working with other professionals to create the best designs.

Organized and highly responsible project manager. Love to research and learn. Highly experienced on political and organizational analysis, which has helped to develop appropriate objectives and indicators for the various projects that have worked. Great computer skills, especially with data and spreadsheets. More than 10 years of experience leading teams. Co-created a methodology designed to work with communities understand them and transform their dreams into structured projects. Directed a non-profit for 5 years, coordinating projects and achieving social goals. Managed a medical cannabis farm and processing facility for three years, with yearly revenue around $1,000,000. Managed to achieve greater production due organization and teamwork, improved distribution and sales with a good social network and CRM skills. Organize team tasks and team leading Base Line development Project management, coordination, monitoring and evaluation. Strategic planning for profit and nonprofits. Team management Consultancy, Coaching, Workshops for Project Management Consultancy, Coaching, Workshops for Applied Creativity and Social Innovation. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced Integration and Support Engineer with over 10 years of experience in Telecommunications Industry and 4 years of experience in Big Data Product Company. Excellent reputation for resolving problems and improving customer satisfaction.

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