Hire Top Technical Support Manager

Robert J. Young

Strategic IT and Operations Leader with over 18 years of experience leading enterprise technology transformation, Agile delivery, business systems modernization, and operational excellence across the insurance, energy, logistics, and military sectors. Proven ability to lead cross-functional teams, manage enterprise portfolios, deliver large-scale technology implementations, and improve organizational performance. Experienced in SAP, Oracle PeopleSoft, Agile/Scrum, vendor management, enterprise modernization, and executive stakeholder engagement. Certified Scrum Master and Product Owner with a strong record of delivering projects ahead of schedule, under budget, and aligned with strategic business objectives.

LOIS HERERIA

Results-oriented senior technical project manager experienced in spearheading transformative IT initiatives that boost operational efficiency and user satisfaction. Demonstrated expertise in cloud migrations and infrastructure modernization, ensuring timely and budget-compliant project delivery. Committed to enhancing interdepartmental collaboration and refining change management strategies.

Nicholas Capone

Experienced Project, Logistics, Purchasing and team management professional with 15+ years in the audiovisual industry. Skilled in optimizing operations, resolving issues and bringing a positive attitude. Team player who works well with co-workers and customers alike. Proven track record in project management, purchasing, logistics, coordinating cross-functional teams, and developing processes. Experience in all facets of the A/V industry also including sales, accounting, and engineering functions. Ready to leverage expertise in project, purchasing, logistics, and operations management to drive efficiency and support organizational goals as a Project Manager or in any other role that can utilize a diverse skill set.

Gerry Thrash

Results-driven Technical Support Consultant with a proven track record in troubleshooting and customer engagement. Dedicated to resolving issues and enhancing user experience.

Mandy Reynolds

Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.

Peter Rolando

Technical Support Advisor with 20+ years in customer service, troubleshooting, and product documentation, known for resolving complex issues, supporting remote customers, and coordinating with vendors to deliver accurate, timely solutions.

NEERAJ YADAV

Technical Program Manager skilled in delivering innovative IT solutions through effective team leadership and agile methodologies. Achieved a 20% improvement in project delivery times while managing cross-functional teams and mitigating risks. Proven ability to bridge communication between stakeholders and drive strategic project initiatives.

TERRA H. RAPIN

Business Support and loan operations leader with experience in regulatory compliance, employee development, and operational improvement. Known for aligning teams, building training resources, and using metrics to improve delivery, consistency, and performance across complex business processes.