Hire Top Technical Support Manager

Robert J. Young

Strategic IT and Operations Leader with over 18 years of experience leading enterprise technology transformation, Agile delivery, business systems modernization, and operational excellence across the insurance, energy, logistics, and military sectors. Proven ability to lead cross-functional teams, manage enterprise portfolios, deliver large-scale technology implementations, and improve organizational performance. Experienced in SAP, Oracle PeopleSoft, Agile/Scrum, vendor management, enterprise modernization, and executive stakeholder engagement. Certified Scrum Master and Product Owner with a strong record of delivering projects ahead of schedule, under budget, and aligned with strategic business objectives.

LOIS HERERIA

Results-oriented senior technical project manager experienced in spearheading transformative IT initiatives that boost operational efficiency and user satisfaction. Demonstrated expertise in cloud migrations and infrastructure modernization, ensuring timely and budget-compliant project delivery. Committed to enhancing interdepartmental collaboration and refining change management strategies.

Nicholas Capone

Experienced Project, Logistics, Purchasing and team management professional with 15+ years in the audiovisual industry. Skilled in optimizing operations, resolving issues and bringing a positive attitude. Team player who works well with co-workers and customers alike. Proven track record in project management, purchasing, logistics, coordinating cross-functional teams, and developing processes. Experience in all facets of the A/V industry also including sales, accounting, and engineering functions. Ready to leverage expertise in project, purchasing, logistics, and operations management to drive efficiency and support organizational goals as a Project Manager or in any other role that can utilize a diverse skill set.

Gerry Thrash

Results-driven Technical Support Consultant with a proven track record in troubleshooting and customer engagement. Dedicated to resolving issues and enhancing user experience.

NEERAJ YADAV

Technical Program Manager skilled in delivering innovative IT solutions through effective team leadership and agile methodologies. Achieved a 20% improvement in project delivery times while managing cross-functional teams and mitigating risks. Proven ability to bridge communication between stakeholders and drive strategic project initiatives.

Yuly Perea Gutierrez

Chemical Engineer, Technical and Quality Manager with background in overseeing quality assurance processes and ensuring regulatory compliance. Holds strong skills in process improvement, risk management, and team leadership. Notable for driving efficiency and streamlining operations to enhance product quality. Previous roles involved fostering collaborative environments, implementing strategic quality control initiatives, and achieving significant improvements in operational performance. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

IRIS OLSON

IT professional with extensive experience in technical support, cloud environments, and systems administration. Demonstrated ability to manage team workloads, handle escalations, and deliver exceptional service to enterprise users. Currently pursuing a Bachelor's Degree in Technology Management.

Juan Correa

Results-driven HVAC support specialist with a strong background in inverter diagnostics, refrigeration cycles, and controls troubleshooting. Experienced in guiding contractors through installation, startup, and commissioning issues while maintaining accurate case documentation. Committed to efficient resolution, technical escalation, and high customer satisfaction.