Hire Top Technical Support Manager

Andre Roybal

Experienced Technical Support Representative at Rise Broadband, recognized for expertise in technical troubleshooting and customer service. Successfully resolved intricate VoIP challenges while enhancing service performance through meticulous attention to detail. Focused on providing outstanding support and fostering continuous improvement in fast-paced settings.

Wayne Scott

Knowledgeable Sr. Technical Support Specialist with solid background in CAD training and history of enhancing learners' proficiency in CAD software tools. Known for developing comprehensive training modules that improve customer and colleague performance and understanding. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Expert in advanced CAD design and relationship building, I have successfully optimized processes and empowered teams, driving significant improvements in operational efficiency and client engagement.

Robert Croteau

Accomplished professional with over 10 years of comprehensive experience in automotive service and technical support roles. Currently excelling as a Service and Technical Support Manager at Hyliion in Cedar Park, TX. Hired to install, diagnose, and repair Hyliion Electrified Powertrains, quickly advancing to Service Supervisor in October 2021. Leads a skilled team of field service technicians, both in-shop and on the road, while developing and overseeing a successful remote monitoring and diagnosis program for customers nationwide. Proficiently manages Service Bill of Materials and adeptly administers Salesforce for work order creation and tracking across a fleet of over 100 vehicles. Known for fostering strong customer relationships and ensuring high-quality service delivery. A results-driven professional with a proven track record in technical service management, diagnostics, and customer relations. Committed to delivering superior service, efficiency, and continuous improvement in automotive service operations.

Shaun Bass

Accomplished professional with a proven track record, excelling in team leadership and computer technology. Enhanced customer satisfaction and streamlined processes, significantly improving response times. Expert in training development and problem-solving, adept at driving performance improvements across diverse teams. Demonstrated ability to convey complex technical concepts with ease, ensuring high levels of client satisfaction.

Valorie Julu

Highly organized and dependable professional with a strong ability to manage multiple priorities and maintain a positive attitude. Demonstrated track record of success in meeting team goals and exceeding expectations. Proven willingness to take on additional responsibilities to achieve desired outcomes.

Jessica High

Detail-oriented agent offering skills in supporting users with technical knowledge and troubleshooting. With sharp Customer Support skills, I'm hoping to obtain a challenging position where the skills of customer care, and professionalism can be utilized.

Cheyne Rosales

Experienced IT Support Engineer with over 10 years in technical support for enterprise and MSP environments. Specializes in troubleshooting hardware, software, and network issues, achieving high first-call resolution rates. Skilled in Windows administration, Active Directory basic knowledge, Office 365, VPN, and endpoint security. Focused on minimizing downtime and enhancing end-user productivity through proactive support and process optimization.

Andrew Sanabria

In my Tier 2 and Tier 3 roles, I specialized in handling more complex and escalated technical issues that frontline support couldn’t resolve. I worked in high-volume environments, taking 100 to 150 calls a day, troubleshooting internet, network, and phone issues across multiple regions. I regularly worked directly inside modem and router systems—resetting configurations, adjusting channels, managing SSID and PSID settings, and helping customers connect multiple devices. I also handled telephony issues like call routing, number porting, and even setting up fax functionality when needed. A big part of my role was identifying root causes—whether it was signal issues, network congestion, or configuration problems—and resolving them efficiently. I used systems like Avaya and Cisco Finesse to track cases and ensure everything was documented properly. That experience really built my ability to troubleshoot deeply, stay calm under pressure, and take full ownership of issues from start to finish.