Hire Top Technical Support Manager

Frank Spanola

IT Service Management Leader with global oversight of enterprise technology support across U.S. and U.K. operations, driving operational excellence within complex, multi-regional environments. Proven track record of strengthening SLA performance, maturing incident, problem, and change governance, and elevating service quality through ITIL-aligned frameworks within ServiceNow ecosystems. Trusted leader of cross-functional teams, transforming reactive support models into proactive, data-driven service organizations that enhance stakeholder confidence and business continuity. ITIL 4 certifications and Certified IT Service Manager (CITSM) with deep expertise in vendor governance, executive-level reporting, and scalable global service delivery strategy.

DEREK GREEN

Professional with strong background in managing technical client relationships and delivering impactful solutions. Skilled in troubleshooting, software implementation, and providing tailored support, ensuring client satisfaction and loyalty. Highly collaborative team player focusing on achieving results and adapting to changing needs. Reliable and versatile with strong foundation in technical knowledge and excellent communication skills.

Nathan Fox

Hardworking Technical Support Director with 10+ years of experience in troubleshooting, resolving customer inquiries, and providing excellent customer service. Skilled at offering clients clear and easy-to-understand guidance with actionable advice. Lifelong learner always looking for new and challenging growth opportunities.

Steven Wilkerson

Personable and dedicated Technical Manager with extensive experience in Electronic Maintenance, and Mission Accomplishment. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Bernardo Serpa

Great expertise in the aviation field. Bilingual. Dynamic Technical Project Manager with 15 years of experience leading all phases of diverse engineering projects. Leverages strong business, financial and technical acumen to drive continuous process improvements, increase competitive advantage and bolster bottom-line revenue growth. Detailed and organized with proven strength in aligning business goals with technology solutions. Agile and Waterfall expert with track records of producing high-quality deliverables within timeline and budgetary constraints. Dedicated Technical Consultant adept at cultivating and maintaining long-term partnerships with the existing clients. Knowledgeable in aircraft technical and maintenance records. Successful career history comprising more than 15 years.

Edward J. Boies

Professional support specialist with deep expertise in customer service and issue resolution. Skilled in managing high-volume inquiries, troubleshooting complex problems, and ensuring client satisfaction. Known for fostering team collaboration and adapting to changing demands, possessing strong communication and problem-solving abilities. Reliable, results-driven, and prepared to make impactful contribution.

Elizabeth Watts

Results-driven professional with extensive experience in project management and strategic initiatives. Skilled in service delivery optimization, fostering high team engagement, and maintaining compliance standards, aiming to contribute to impactful projects that enhance client satisfaction and operational efficiency.

Yolanda Gallardo

Dynamic Technical Support Specialist with a proven track record at Waterford.org, excelling in technical troubleshooting and customer support. Enhanced service efficiency by resolving 15 or more inquiries daily, while fostering a culture of continuous improvement. Strong problem-solving abilities and active listening skills contributed to increased customer satisfaction and streamlined operations.