Hire Top Technical Support Manager

Nicole Streb

Dynamic Regional Sales Support Manager at Valpak with a proven track record in increasing sales success through effective training development and operations management. My mission statement has always been: "Not everyone learns on the same day or in the same way." Being aware of the multiple ways people learn has led me to success in both management and training. Skilled in staff supervision and relationship building, I excel at mentoring teams and streamlining processes to enhance sales support functions. By leveraging strong organizational and communication skills, I take pride in fostering teamwork and adaptability in fast-paced environments to achieve consistent results.

MICHAEL LECZEL

With over 10 years of experience managing diverse teams across various fields including business development, IT management, IT customer service, program management, engineering principles, operations, data collection, analysis reporting, procurement, and research, I have developed a strong skill set that allows me to excel in any role. I have collaborated directly with federal executive leadership and appointed Military Chief Information Officers, fostering strategic alignment and effective communication channels to drive impactful decision making and operational efficiency. My advanced knowledge of computer systems such as ServiceNow, Google Workspace, MS 365, CRM, Teams, and SharePoint enables me to perform highly complex data analysis and produce detailed reports applicable to management engineering studies, data manipulation, and extraction techniques. Additionally, I am proficient in strategizing, developing, and overseeing budgets to achieve program goals and objectives, showcasing adept financial management skills in driving successful outcomes. My experience working in fast-paced environments has honed my ability to adapt quickly to emergent issues. I am also known for my proven expertise in creating concise and strategic technical documentation for executive-level presentations, ensuring clear communication. With an active Secret Clearance, I am well-positioned to facilitate informed recommendations and decisions regarding service and project delivery.

Daniel Santos Herrera

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, goal-oriented professional with excellent time management, and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Coty Harley

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

SHEKA DOUGHTY

Energetic educator with proven skills in teaching diverse subjects. Dedicated to supporting young children's emotional, social, and academic development. Diligent and flexible in addressing the requirements of each unique student in a welcoming and secure learning environment.

Joshua Myrick

Dynamic leader with a proven track record at Acuity Brands Inc, driving a 60% reduction in support response times through innovative strategies and team collaboration. Skilled in Salesforce and project management, I excel in enhancing operational efficiency and fostering employee engagement, achieving 100% satisfaction among field service engineers. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

James Clint Conrad

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

SHARVAE BUTLER

Accomplished Technical Support Technician with a proven track record at Clayton County Public Schools, enhancing system performance and user satisfaction. Expert in hardware configuration and incident management, coupled with exceptional customer support skills. Achieved significant improvements in technology deployment and problem resolution, demonstrating a strong ability to manage high call volumes and support requests efficiently. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.