Technical Support Specialist ApprenticeSenior Research AnalystPolicy Writer and AnalystEditor and Senior Investigator
Training Employment Solutions, Inc.Blue Heron Research PartnersIntradoFirst Advantage (BackTrack Reports)
University of Pittsburgh
Longmont, CO
Experienced researcher, writer, and editor with a strong technical support background. Skilled in enhancing document production, streamlining processes, and resolving complex technical issues. Adaptable and reliable professional with a proven track record of working independently or collaboratively to achieve successful outcomes.
TOP SKILLS
Technical troubleshootingTime managementPerformance optimizationEditing and proofreadingRisk management and mitigation
IT Technical Support SpecialistIT Project ManagerTech Support RepresentativeOperations New Hire Training InstructorInternal Help DeskCall Center Agent for Technical Support
Dynamic Campus (La Sierra University)Oasis Cafe and MarketPoly (Plantronics / HP)Telvista SA de CV for Verizon FiOS
CONOCERCENEVAL
Riverside, CA
Dedicated Technical Support Specialist with a strong work ethic, delivering exceptional customer care for utmost satisfaction. Known for honesty, productivity, and reliability. Committed to providing high-quality support. Eager to contribute skills and expertise to the next team.
TOP SKILLS
Effective time managementEffective under pressureCustomer serviceTechnical supportAnalytical problem solving
Career Technical Training ManagerCareer Technical Training Instructor
San Diego Job Corps
National University
Chula Vista, CA
Accomplished Career Technical Training Manager with a proven track record at San Diego Job Corps, enhancing organizational efficiency and student success through expert curriculum development and cross-functional team leadership. Excelled in project management and e-learning development, significantly improving program compliance and student credential acquisition.
TOP SKILLS
Cross-functional team management and trainingE-learning developmentProgram implementation and curriculum developmentOrganizational efficiencyQuality control and procedural compliance
Customer Service Representative /Tier 1 Technical Support RepresentativeContact Center RepresentativeTechnical Support Representative
Verizon WirelessAdvocate Media GroupRand McNally
East Leyden High School
Buffalo Grove, IL
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
TOP SKILLS
Data entry and maintenanceCalm and professional under pressureCustomer data confidentialityIssue and complaint resolutionUnderstanding customer needs
Technical Support SpecialistData Entry/Account Administrative RepresentativeCustomer Service Representative
Cedar Sinai/Huntington Medical CenterConvergysTeleperformance USA
Keiser University
Deerfield Beach, FL
A personable and dedicated customer service representative with extensive experience in customer relations and data entry. Works hard to be a solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success which makes me an asset in whichever role and/or department assigned. Currently pursing a B.S. in Diagnostic Medical Sonography, combining my healthcare knowledge and customer service experience with technical acumen.
TOP SKILLS
Efficient and detail-orientedTechnical supportRemote support and troubleshootingAdministrative experienceData entry
Technical Account ManagerSolutions Architect EnterpriseCustomer Success SpecialistTechnologistCloud Systems Engineer
TaniumAmazon Web Services IncCity Staffing/Comcast BusinessUS Army ReserveUS Army Directorate of Information Management
Lewis University
Chicago, IL
Entrepreneurial professional with excellent business acumen and proven track record of driving technical sales and strategic initiatives. Friendly and outgoing with natural ability to build key relationships through communication, customer advocacy, and negotiation skills. Technical Account Manager with more than 10 years of hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.
TOP SKILLS
Project coordinationTechnical analysisAccount managementPlanning and coordinationConsultative sales techniques
Technical Project Manager/ Director of Information SystemsTechnical Project ManagerManager of Special Projects and Ancillary Services
PPSWCFSarasota Memorial Healthcare SystemSarasota Memorial Nursing and Rehabilitation
Walden UniversityState College of Florida
Bradenton, Florida
Results-driven IT Project Manager with extensive experience in the healthcare sector, specializing in Electronic Medical Records (EMR) implementation, patient care program optimization, and cross-functional team leadership. Proven track record of delivering high-quality technology solutions using Waterfall, Agile, Scrum, and Kanban methodologies. Expertise in driving operational efficiency, improving patient outcomes, and executing large-scale IT projects on time and within budget. Skilled in stakeholder engagement, requirements gathering, training facilitation, and system integration. Technical management professional prepared for demanding projects. Proven track record in driving technology initiatives, ensuring timely delivery, and aligning with business goals. Strong focus on team collaboration and delivering impactful results. Adept at navigating dynamic environments, leveraging expertise in project planning, risk management, and stakeholder communication. Known for adaptability and reliability in achieving project success.
TOP SKILLS
Project management methodologies: agile, waterfall, hybridEmr systems implementation: epic, sigmacare, nextgenProficient in various software applications such as the microsoft office suite, including outlook, word and excel as well as smartsheet project management software.Vendor relationship managementCross-functional team coordination
Tier 3 Technical SupportInvestigative AssistantCustomer Service Representative
General Dynamics Information TechnologyDrug Enforcement AdministrationFred Price Insurance Agency
Mississippi Gulf Coast Community College
Yonkers, NY
Dedicated administrative professional with a proven track record of success in fast-paced office environments. A hardworking team player who excels in completing various clerical tasks and providing exceptional staff support. Known for being responsible, punctual, and highly productive, even when working with minimal supervision. Seeking a challenging and rewarding role to leverage 17 years of comprehensive administrative and customer service experience. Eager to apply analytical skills and become a valuable asset to the company.
TOP SKILLS
Excellent communication abilitiesCustomer serviceExpert problem solvingIn-depth technical knowledgeResearch proficiency
