Hire Top Technical Support Manager

Andrew Ofosu Dankyi

Top-performing project manager with over 22 years of experience with improving processes in project development and resolving complex assignments. Knowledgeable of project management applications and able to find new solutions to improve impact and outcomes and reduce costs. Eager to further my project management knowledge while addressing customer concerns and facilitating project execution. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Andrew Ryan

Results-driven Project Manager with extensive experience in technical consulting. Proven ability to bridge the gap between technical and non-technical teams, ensuring smooth project execution. Skilled in data conversions, SQL scripting, and system implementations. Adept at fostering collaboration, optimizing processes, and maintaining high team morale. Possesses versatile problem-solving and collaboration skills. Brings a fresh perspective and unwavering commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions. Currently leveraging organizational and leadership skills as a stay-at-home parent.

Lois Cloud

Focused Help Desk Analyst with 10+ years of experience providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts.

Makacha Garbit

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills to handle customer service issues. Detail-oriented Accounts Payable Clerk skilled in handling diverse range of accounts payable functions with accuracy, efficiency, and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments.

Shanay Calise Jones

Results-driven Customer Service Call Center Manager with a strong background in high-volume operations, sales performance, and account collections. Proven leader with a track record of maintaining a 100% KPI success rate while managing team productivity, customer satisfaction, and operational efficiency. Demonstrates expertise in developing high-converting sales strategies, achieving a 93% sales success rate. Skilled in coaching and developing teams, leading training programs, and optimizing workflows to improve performance and service quality. Adept at handling escalations, managing physician-based call workflows, and ensuring accurate, timely communication in fast-paced environments. Recognized for strong decision-making, leadership, and the ability to deliver measurable results across customer service, credit and collections operation.

Tiffany Lloyd

Dynamic Technical Support Agent with a proven track record at Identrust, excelling in remote support and problem-solving. Adept at managing high call volumes while delivering exceptional customer service. Skilled in network configuration and ticket management, I effectively diagnose issues and create training materials, enhancing team performance and customer satisfaction. Adept at time management and multitasking.

Emmanuel Amoah

Cleared Data Architect with 14+ years of experience in designing and implementing comprehensive data architecture solutions. Skilled in data modeling, database management, and cloud integration, ensuring scalable and efficient data systems. Demonstrates collaborative approach to projects, effectively adapting to evolving requirements and delivering reliable results. Known for driving successful outcomes through strategic planning and teamwork.

Neal Fadul

Results-oriented technology leader with 15 years of experience, showcasing exceptional leadership skills in driving teams to success. Proven expertise in planning, managing, configuring, monitoring, installing, and maintaining software infrastructures and data-center operations. Dedicated to achieving maximum performance across all platforms, with a strong commitment to supporting overall objectives. Demonstrates the ability to contribute effectively to team environments while excelling in independent work. Possesses robust analytical and problem-solving skills, thriving in fast-paced environments and consistently meeting challenging deadlines. Versatile Senior Manager specializing in client services support and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.