Hire Top Technical Support Manager

Shamekia Davila

Dedicated and highly experienced healthcare professional with an extensive two-decade tenure in diverse healthcare environments, including hospitals, outpatient labs, and insurance settings. Currently seeking a Member Support Associate position to leverage my vast expertise in providing exemplary service and support to patients, healthcare providers, and various support departments. Proficient in executing venipunctures, capillary punctures, and meticulous documentation. Possesses a comprehensive understanding of medical terminology, adept infection control procedures, and precise data entry skills. Adept at managing time effectively to handle multiple responsibilities simultaneously. Proven track record in training and mentoring, having successfully guided new hires, medical students, and physician office personnel in blood collection techniques.

Manan Aggarwal

A Master's Degree Holder, An Engineer in Profession and Hands on Commissioning person with 17 Years of diverse project experience, spanning both International and Domestic projects, bring a wealth of expertise. A decade of dedicated felid experience and several years of engineering Design have contributed to comprehensive knowledge project management across various sector of industry. Industry experience includes utility scale renewable (Solar, wind), Industrial power generation, Combined Cycle Power plants and Coal - Fired Power Stations. Supported projects throughout all stages of Front-end development, project execution, and project closeout. International experience includes an expatriate assignment in South Africa, Vietnam and Thailand managing construction and commissioning efforts on a coal- fired power station and Combined cycle power plants. Strong work ethic with a customer focus, a commitment to safety and a passion for building relationships and exceeding client & management expectations lead to successful delivery of major/critical projects.

Suzanne Cruz

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with years of experience in the airline/travel sector's information technology. A track record of successfully launching excellent IT solutions. Has expertise in a variety of product development methodologies and tenets, such as UML, Agile, and Scrum.

SHAILAJA VANGARI

Technical Program Manager with extensive experience in data integration and agile methodologies at United Health Group. Successfully led cross-functional teams to drive process improvements and manage multimillion-dollar budgets, achieving stakeholder satisfaction and project success. Strong communication skills and technical expertise enhance collaboration and innovation.

Alexander Prieto

Solutions-focused team player with broad-based experience. Hands-on skill in the successful implementation of highly effective System Administrations , and technical support strategies. A broad understanding of computer hardware and software, including installation, configuration, troubleshooting. Ability to complete multiple simultaneous projects in a timely manner. Detail-oriented with System Administration experience in a large corporate environment for internal and external clients ranging from executives to end-users looking to provide exceptional customer service.

William Merritt

Seasoned Senior Analyst and IT professional offering 40 years of industry experience within various technical and strategic capacities ranging in complexity and breadth. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of end user. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Astute Technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Shae M. Mitchell

Value-driven IT Manager with 18 years experience chairing cross-functional teams to plan, build, launch, and manage small to enterprise level projects. Orchestrated the complete migration of in-house Change tool to world class ITSM service delivery tool, ServiceNow. Pioneered how Change and Cloud Operations work together in an enterprise setting. Orchestrated the implementation of a CMDB. Agile/Scrum experience and extensive analytical abilities assist in evolving project lifecycle strategy. Expert ability to prioritize and manage multiple projects. Experienced auditor with extensive experience with internal and external audits in Enterprise ITSM. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Empathetic leader with analytical approach to business planning and day-to-day problem-solving.

SANJIT CHAND

Results-driven Principal Technical Support Engineer with a strong focus on problem-solving, customer support, and root-cause analysis. Proven ability to enhance client satisfaction and streamline processes for improved efficiency.