Technical Support RepresentativeCustomer Sales RepresentativeCollections Agent
ConcentrixBank Card SystemsCCM
Friends University
Wichita
Dynamic Technical Support Representative with a proven track record at Concentrix, excelling in technical problem-solving and customer service. Expert in diagnosing software issues and enhancing client satisfaction through effective communication. Skilled in collections and sales, consistently improving processes and achieving high customer retention rates.
Goal-oriented manager with distinguished experience in Payment Card industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
TOP SKILLS
Advanced understanding of payment card processesExtensive expertise in technical solutioningProficient in technical solution engineeringTechnical consultingExpert in business development
Technical Services Manager Global Loss PreventionLAC Field EngineeringFacilities & EHS Manager
AIG FloridaAIG Puerto RicoWYETH PHRAMACEUTICAL
University of PhoenixUNIVERSITY OF PUERTO RICO
Orlando, FL
An Industrial Eng. with 27 years of experience in manufacturing, pharmaceutical and insurance sectors. Very responsible, highly organized, fast thinker and analytical. Result oriented, easy to adapt to changes. Strong interpersonal and communication skills working within a fast-paced and dynamic environment with efficiency. Able to supervise personnel, and to work with a team or independently.
TOP SKILLS
· exceptional leadership, great ability for learning. teamwork oriented.· able to work under pressure and with multiple tasks at the same time.· responsible, self-starter, initiative with motivation and organization.· excellent project management skills.· able to relocate and travel.
Technical Sales SupportInside Sales RepresentativeOverhead Crane Inspector/TechnicianFarm and Ranch Hand
Konecranes (Houston Branch)KonecranesRidgway Farms & Bar R Ranch
Pleasanton High School
San Antonio, TX
Results-driven industrial sales and technical support professional with nearly two decades of experience in high-volume, fast-paced environments, specializing in support for heavy industrial customers. Consistently exceeds sales targets by 30%–45% and accelerates technical quotations and proposals by up to 60% faster than standard turnaround times. Expertise includes account management, CRM-based pipeline tracking, quotation development, and solution-based selling across diverse sectors such as manufacturing, petrochemical, energy, and utilities. Leverages hands-on experience in overhead crane inspection and maintenance to develop precise solutions, strengthen customer relationships, and drive revenue growth.
TOP SKILLS
Inside and technical sales supportAccount and quotation managementProposal developmentTechnical communicationSales and operations alignment
Senior Technical Support SpecialistIntegration TechnicianSenior End User Computing SpecialistSenior Systems EngineerField Systems EngineerDesktop Support Team Lead
Dynamic IT Systems and End User Computing Engineer with over 10 years of experience in designing, scaling, and supporting enterprise IT platforms within global hybrid environments. Expertise in endpoint management across Windows and macOS, as well as mobile device management solutions like Intune and Jamf, complemented by proficiency in IT service management platforms such as ServiceNow & Jira. A proven track record of driving automation and AI-assisted workflows that consistently reduce operational overhead while enhancing service delivery. Adept at navigating regulated environments, delivering high-touch executive support, and advancing IT infrastructure, security, and process maturity to meet organizational goals.
TOP SKILLS
Endpoint & mdm: microsoft intune, sccm, jamf pro, autopilot, apple business manager.Itsm & service delivery: servicenow (incident, request, change), itil practices.Identity & saas: microsoft 365, azure ad, jumpcloud, google workspace.Cloud & vdi: aws (workspaces, ec2), azure virtual desktop.Automation & scripting: powershell, bash, python, ai-assisted automation (chatgpt, claude).
Technology Support ManagerSenior Support EngineerSenior Information Systems Support Specialist - Team Lead
Anne Arundel County GovernmentFNET
Prince George's Community CollegeTechnical Education Center
Beltsville, Maryland
Dedicated and results-driven IT professional with extensive experience in Quality Assurance, Security Administration, and Technical Support. Proven track record of managing diverse teams, implementing system improvements, and ensuring compliance with IT policies. Seeking a challenging role as a Service Desk Manager to leverage leadership skills and technical expertise in delivering exceptional IT support services.
TOP SKILLS
Team leadershipTime managementVerbal and written communicationComplex problem-solvingCross-functional teamwork
Customer Technical Support AnalystCustomer Service RepresentativeCustomer Service Representative Reservation AgentHealthcare Customer Service Representative
ONE INCAT&T Inc.Sabre HospitalityMaximus
PURDUE UNIVERSITYWest Point High
Knoxville, TN
Adept at technical troubleshooting and clear communication, I enhanced customer satisfaction and streamlined support processes at ONE INC. My knack for mediation and simultaneous task management led to significant improvements in team efficiency and client relations, showcasing my ability to exceed employer expectations with strategic solutions and empathetic service.
TOP SKILLS
Clear verbal and written communicationTechnical troubleshooting expertiseSimultaneous task managementMediation and negotiation skillsMarketing strategies
Facility Technical Manager – M1Facility Technical Manager for Automation and Process Control (FTM A/P) – M1Lead Controls Subject Matter Expert – IC6Controls Subject Matter Expert – IC5Controls Subject Matter Expert – IC5Senior Field Service EngineerControls EngineerElectrical Supervisor (Reduction in Force)Associate Engineer I (1 Year Contract Position)Senior Engineer (Reduction in Force)Process Engineer
MetaFacebookRockwell AutomationHeat and ControlGeorgia PacificNestle Product Technology CenterMotoman IncHoneywell International
Ohio University
Gallatin, Usa
Results-driven data center facilities leader with 10+ years in mission-critical operations and automation, including leading multi-discipline teams (electrical, mechanical, controls) and vendor partners in 24/7 environments. Proven record improving reliability, standardizing work management, and scaling global programs. Known for calm incident leadership, clear stakeholder comms, and building high-performing teams.
Core strengths: Critical Facilities (power/cooling/controls), CMMS/EAM, RCM/PM optimization, vendor strategy, safety/compliance, RCA, commissioning/retrofit support
TOP SKILLS
Team collaborationTechnical innovation expertiseEmployee developmentTraining and mentoringStakeholder management
