Hire Top Technical Support Manager

Lang Cao

A results-driven Program/Project Manager with 12 years of experience in the technology industry, specializing in leading cross-functional teams in the development and delivery of complex software and hardware projects. Possesses strong analytical and problem-solving skills with a proven track record of successful project delivery. Highly motivated to join Pacific Dental Services and contribute to their continued success in developing innovative solutions.

JASON F. CHAPPEL

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Rohini Agnihotri

Dynamic Technical Project Manager with a proven track record at Cognizant Technology Solutions, driving 95% SLA adherence and enhancing client satisfaction. Expert in Scrum methodology and stakeholder management, I lead cross-functional teams to deliver impactful solutions while fostering a culture of empathetic leadership and strategic thinking. Talented professional with several years driving revenue growth by successfully leading new product launches and market research initiatives. Accomplished at handling changing company, customer, and project demands. Practiced at keeping team morale high while meeting aggressive deadlines and completing complex project requirements. Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.

Kristy Drexel

Diligent program management professional with a track record in leading cross-functional teams and driving successful project outcomes. Skilled in project planning, risk management, process optimization and mentoring. Strong focus on fostering team collaboration, adaptability, and delivering measurable results. Known for reliability and effectively navigating changing project requirements.

Derek Dukhorn

Dynamic and technically proficient IT leader with over 18 years of experience driving enterprise support transformation and continuous improvement in the healthcare technology sector. Demonstrated expertise in managing internal service products, leading cross-functional teams, and achieving significant outcomes, including a 25% enhancement in resolution timelines. Skilled in Agile methodologies such as Scrum and Kanban, with a strong focus on stakeholder engagement and data-driven decision-making. ITIL 4 Foundation certified, with extensive knowledge in ServiceNow, infrastructure operations, and knowledge management. Committed to aligning technology solutions with business objectives to elevate user experience, operational efficiency, and the quality of healthcare services.

Johnny Hall

Dynamic and results-driven professional with over twenty four years of experience in customer service leadership and operations management within Verizon. Proven track record in managing high-performing teams, driving customer satisfaction, and optimizing business processes. Adept at utilizing data analytics to identify performance trends, implement action plans, and influence customer experience key performance indicators (KPIs). Skilled in coaching, training, and developing leaders to improve performance and foster a culture of excellence. Dedicated to creating premium customer experiences while supporting business objectives.

Rand Sprankle

Dynamic professional with a proven track record at Winslow Guidance Associates, Inc, enhancing client recovery through innovative behavioral health interventions and motivational interviewing. Excelled in creating supportive environments, fostering mental health awareness, and achieving significant client progress. Skilled in multicultural competence and wellness coaching, demonstrating exceptional professional boundaries and team collaboration. Recovery support professional with strong background in helping individuals navigate their recovery journeys. Known for fostering positive and supportive environment while implementing effective recovery strategies. Highly reliable team player focused on collaboration and adapting to changing needs. Skilled in crisis intervention and motivational interviewing. Professional with strong background in recovery support. Expertise in client advocacy, crisis intervention, and resource coordination. Known for effective collaboration and adaptability in dynamic environments. Skills include active listening, problem-solving, and empathetic communication. Trusted team player focused on achieving impactful results.

MICHAEL J. ZAHAROOLIS

Accomplished in elevating customer experiences through expert remote technical support and exceptional problem-solving abilities, I have significantly contributed to Verizon Wireless by mastering both hardware and software troubleshooting. My journey includes leading teams and enhancing operational efficiency, demonstrating a keen attention to detail and a strong capacity for decision-making.