Hire Top Technical Support Manager

Jennifer sheets

Senior project manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects. Solid understanding of project management tools. Project management professional and certified in agile methodology. Skilled in managing complex IT projects from conception to deployment, ensuring alignment with business goals. Possess deep understanding of project lifecycle, risk management, and stakeholder communication strategies. Strengths include leadership, problem-solving abilities, and adaptability to changing technology landscapes. Have successfully led teams to deliver projects on time and within budget, improving operational efficiency and client satisfaction.

Quincy Falker

A seasoned IT Project Management professional with over 20 years of experience leading enterprise-level teams and projects across business intelligence, analytics, finance, and consulting. Expert in aligning strategic processes with business objectives and client needs, with a proven track record in team leadership, process implementation, and governance. Adept at driving significant business transformations, including enhancing executive decision-making tools at Fiserv and achieving over 65% company growth at Waycross Logistics. Skilled in Agile methodologies and fostering cross-functional collaboration, bringing a strategic approach consistently delivering impactful results.

Eric Rodriguez

Expert in digital media and broadcast operations, specializing in live sports production and graphics programming. Adept at managing production teams, implementing advanced technology solutions, and providing technical training to enhance operational efficiency and quality across various media formats.

CHANTEL NEGRON

Customer Care Operations Leader with extensive experience managing remote customer support environments, BPO partnerships, and internal customer service teams. Proven ability to lead high-performing teams, oversee large-scale customer operations, and drive improvements across voice, chat, and email support channels. Experienced in managing 5,000+ inbound customer interactions weekly, leading teams of up to 50 agents, and leveraging KPIs, SLAs, CSAT, NPS, and quality metrics to improve customer experience and operational performance. Skilled in workforce management collaboration, process optimization, AI-powered customer support solutions, CRM platforms, and cross-functional partnerships to enhance service delivery, team engagement, and business outcomes.

Scott Hyndman

I am a knowledgeable IT professional with experience in technical and non-technical roles. I am known for my innate ability to form, nurture, and maintain both internal and client relationships, with the proven ability to thrive in cross functional collaboration efforts.

Jeanette Macias

Organized professional with strong background in partner support, adept at fostering productive relationships and streamlining operational workflows. Proven ability to drive collaborative team efforts and adapt to evolving business needs. Skilled in conflict resolution and strategic planning.

Erin Parrott

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions. Works effectively with cross-functional teams in ensuring operational and service excellence.

Shawna Douglas

As a proven leader in Service Delivery, I bring extensive experience from my tenure at Kaiser Permanente. My expertise lies in leading system migrations and enhancing user satisfaction. I am skilled in troubleshooting and training, which has significantly improved team efficiency and streamlined support processes. Additionally, my technical proficiency and strong mentoring abilities drive both operational improvements and professional development.