Hire Top Technical Support Manager

Jason Berthiaume

Experienced Senior IT Manager leading multiple teams within IT Operations and IT Applications. Primary focus on fostering highly functioning teams with a dedication to customer service, customer satisfaction, effective workflow, delivery of commitments, and system reliability. Passionate about personnel development, mentoring, and positive team leadership.

CLYDE S CONGDON

Lead change through a broad set of product delivery and management skills and an ability to win and retain customer trust. Enjoyed repeated success in meeting needs of clients while staying aligned with larger, corporate objectives. Combine an organizational leadership, IT project management and engineering background with both the experience and proven record in multiple fields and disciplines: customer advocacy, strategic IT healthcare, financial and eCommerce solutions delivery and business skills training. CAREER HIGHLIGHTS: Product Delivery and PMO Director, MBA and PMP with 20+ years’ experience blending Agile/Scrum (7 years’ experience) and classic project management methodologies; business skills training and product delivery; managing software delivery for healthcare IT organization; and acting as e-business organization’s IT advocate for eCommerce-related applications. Served as a primary point-of-contact for e-business operations teams, managing customer escalations to successful resolution between development and business stakeholders. Received award from CIO: Recognition for “Bias for Action” for managing Legacy asset retirements, October 2016

Tanya McClain Townsend

Claims Associate & Tier 1 Technical Support Representative with expertise in managing high-volume claims and tier 1 technical processes. Proficient in making adjustments based on clear liability and compensability assessments. Provides essential support to senior team members through effective documentation organization and assistance on complex cases. Proficient claims associate skilled in handling high volumes of claims. Processes adjustments based on identifiable liability and compensability. Supports work of senior team members by organizing documentation and assisting on complex cases.

Marimawit Allen

Experienced Telecommunications Specialist and Client Service Helpdesk Tier II Agent dedicated to providing exceptional client experience and support. Skilled in managing and selling communication methods and devices, with a proven ability to assess client needs, establish rapport, and build trust. Adept at training new employees and ensuring a safe work environment by adhering to standards and policies. Committed to enhancing department and organizational success by taking ownership of new requests and actively seeking opportunities to add value. Recognized for reliability, adaptability, and a quick capacity to learn and apply new skills. Dedicated to leveraging these qualities to drive team success and contribute to organizational growth.

Michelle Gamber

Dynamic Program Manager with extensive technical expertise in public health, development, and humanitarian assistance. Proven ability to lead multi-year health and food security initiatives, achieving measurable outcomes through effective stakeholder engagement. Demonstrates strong skills in policy development and compliance oversight, driving successful humanitarian responses while building strategic partnerships. Committed to enhancing team performance and fostering resilience in vulnerable communities.

Michael Ramsey

HVAC Master Technician / Technical Trainer Looking for a Team to join and share my knowledge and help grow the team with my experience. Main goal is to help others in the industry. Service-oriented Technical Trainer with more than 15 years of experience translating intricate technology trends and processes to hands-on learning programs. Dedicated approach to bolstering staff knowledge through resourceful documents and training. Key collaboration with colleagues to identify and convey performance initiatives. Cultivated technological knowledge skillset to adapt and maintain technical coursework, adjust instruction methods and provide thorough learner evaluation.

Carol Cook

Detail-oriented and client focused Sales Support Manager with extensive experience in account management and cross-functional coordination. Adept at streamlining operations, enhancing client satisfaction, and ensuring timely delivery of quality creative assets. Known for building strong client relationships while demonstrating a proactive approach to problem-solving, clear communication, and the ability to thrive in fast paced environments.

William Cool

Senior Collaboration Engineer with 12 years of experience helping maintain smooth operations. Expertise in AV systems and technical environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Works in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.