Dynamic and results-driven professional with 21+ years of experience in sales, customer service, and team leadership in the wireless industry. Proven ability to drive revenue growth, resolve customer challenges, and lead teams to exceed performance targets. Bilingual in English and Spanish, with expertise in Wireless, Telco, TV, Internet services, sales strategies, and customer satisfaction.
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Results-driven Customer Service Representative with expertise in Technical Support and Call Center leadership. Proven ability to handle escalated customer support issues and achieve personal and business goals. Committed to maintaining the highest ethical standards and building customer trust.
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Versatile Technical Director versed in assessing challenges, resolving problems and implementing plans to mitigate risk and technical obstacles. Bringing over 19 years of experience and expertise in Technical Program Management.
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Telecommunications professional with 30+ years of experience in the telecommunications industry, with strong focus on operations and E911 mobile telephone network technology (2G|3G|4G|5G). Excellent interpersonal skills, ability to initiate and maintain outstanding relationships. Outstanding organization and communication skills with strong attention to detail. Advanced troubleshooter who approaches challenges with curiosity, open-mindedness, a positive viewpoint and willingness to learn. Thrives in a remote working environment. Strong personal commitment to improve performance and capacity to achieve results.
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Hardworking and motivated IT Manager with 20 years of experience and record of success in the corporate enviroment Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
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I am responsible for delivering customer-focused solutions for the most critical and widely visible programs across GE. I develop strategy for products and managed services that power some of the most highly recognizable domains on the web, including ge.com. My customers' success is a prerequisite to mine.
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Dependable professional with strong teamwork and organizational skills. Experienced in curriculum development and mentoring, focused on enhancing critical thinking and public speaking abilities in students.
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Dynamic Technical Development Manager with a proven track record at Professional Computing Resources, driving software strategy and leading high-performing teams. Expert in team development and stakeholder collaboration, I excel in optimizing system functionality and enhancing user experience. Recognized with the CEO Award for Performance Excellence, I bring strong leadership and programming skills to deliver innovative solutions.
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