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Hire Top Technical Support Manager

Discover verified Technical Support Manager professionals ready to help your business grow.

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CENTRALIZED SUPPORT DESK MANAGERSales and Service RepresentativeAIRLINE RESERVATIONS CALL CENTER
AT&TUS Airways
Grossmont CollegeTravel University
San Diego, CA

Dynamic and results-driven professional with 21+ years of experience in sales, customer service, and team leadership in the wireless industry. Proven ability to drive revenue growth, resolve customer challenges, and lead teams to exceed performance targets. Bilingual in English and Spanish, with expertise in Wireless, Telco, TV, Internet services, sales strategies, and customer satisfaction.

TOP SKILLS

Managing multiple tasks simultaneouslyCustomer-focusedResolving challengesMicrosoft office applicationsExcel
ITunes CSR/Technical Support RepresentativeCustomer Service RepresentativeCustomer Service RepresentativeCustomer Service RepUnit Manager/Lead Escalation Sup
ConcentrixArise Virtual SolutionsAT&T MobilityFrazee Recruiting-YOWTeleperformance/US Support Co.
Ashford CollegeBossier Parish Community CollegeSouthern University A&MAscension College
Mansfield, TX

Results-driven Customer Service Representative with expertise in Technical Support and Call Center leadership. Proven ability to handle escalated customer support issues and achieve personal and business goals. Committed to maintaining the highest ethical standards and building customer trust.

TOP SKILLS

Data entryInbound and outbound callingAccount updatingConsultative salesUpselling and cross-selling
SENIOR TECHNICAL PROGRAM MANAGERIT Program ManagerLead Systems Analyst
Bristol-Myers SquibbAgadia Systems, Inc.Prithvi Information Solutions
Rutgers, The State University of New JerseyFlorida State University
Bridgewater, NJ

Versatile Technical Director versed in assessing challenges, resolving problems and implementing plans to mitigate risk and technical obstacles. Bringing over 19 years of experience and expertise in Technical Program Management.

TOP SKILLS

Program managementContinuous process improvementsBusiness developmentAgile project managementStrategic goal development
E911 Advanced Network Technical Support (Tier 3)E911 – Senior Network Support (MTRC Tier 2)E911 Engineer IV/SR TECH SUPPORT ANLYS NTWK
AT&T MobilityCingular Wireless
Schaumburg High School
Buffalo Grove, IL

Telecommunications professional with 30+ years of experience in the telecommunications industry, with strong focus on operations and E911 mobile telephone network technology (2G|3G|4G|5G). Excellent interpersonal skills, ability to initiate and maintain outstanding relationships. Outstanding organization and communication skills with strong attention to detail. Advanced troubleshooter who approaches challenges with curiosity, open-mindedness, a positive viewpoint and willingness to learn. Thrives in a remote working environment. Strong personal commitment to improve performance and capacity to achieve results.

TOP SKILLS

Microsoft office products such as excel, word and onenoteUnix, linux, kubernetes based softwareElk/kibana, tick/prometheus,Snowflake, splunk, sqlRemedy based ticketing & change request systems
IT SUPPORT MANAGERSUPERVISOR, DIGITAL WORKPLACE SUPPORT SERVICES, EAST REGIONIT SITE LEAD / DESKTOP SUPPORT SUPERVISORSR DESKSIDE SUPPORT TECHNICIAN
ABM INDUSTIRESPEARSONINNOVATIVE TECHNOLOGY SOLUTIONS (PEARSON)
Union County College
Linden, NJ

Hardworking and motivated IT Manager with 20 years of experience and record of success in the corporate enviroment Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

TOP SKILLS

Staff developmentSchedule preparationKey performance indicatorsStaff managementPerformance evaluations
Staff Technical Product ManagerManaging PartnerHardware Engineer
GEOrion GlobecomUnisys
Drexel University
Ann Arbor, MI

I am responsible for delivering customer-focused solutions for the most critical and widely visible programs across GE. I develop strategy for products and managed services that power some of the most highly recognizable domains on the web, including ge.com. My customers' success is a prerequisite to mine.

TOP SKILLS

Customer relationship managementDirecting cross-functional teamsEntrepreneurProduct strategy - pragmatic frameworkLean
Director and Support ManagerSpeech and Debate CoachBible Quiz CoachPublic School Teacher
Classical ConversationsStoa USALifespring AG ChurchAlvord Unified School District
California State Polytechnic University, PomonaChapman UniversityUniversity of California, Riverside
Riverside

Dependable professional with strong teamwork and organizational skills. Experienced in curriculum development and mentoring, focused on enhancing critical thinking and public speaking abilities in students.

TOP SKILLS

Teamwork and collaborationDependable and responsibleMultitasking abilitiesOrganizational skillsExcellent communication
Technical Development Manager
Professional Computing Resources
AIUMichigan State UniversityGrand Rapids Community College
Kentwood, MI

Dynamic Technical Development Manager with a proven track record at Professional Computing Resources, driving software strategy and leading high-performing teams. Expert in team development and stakeholder collaboration, I excel in optimizing system functionality and enhancing user experience. Recognized with the CEO Award for Performance Excellence, I bring strong leadership and programming skills to deliver innovative solutions.

TOP SKILLS

Programming languages: php, perl, javascript, jquery, html, css, bootstrap, json, api/restDatabases: mysql, oracleProject management & tools: jira, confluence, bitbucket/git, phpstorm, process improvement, technical documentation, ai tools (copilot, cody, ai assistant)Methodologies: agile/scrum, software development life cycle (sdlc), user-centric design, quality assuranceLeadership: team leadership, stakeholder management, customer communication, problem solving, training and mentoring
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