Hire Top Technical Support Manager

Delphine Sourisseau

Results-driven Technical Support and Service Representative with extensive industry experience. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Kimberly Viado

Dynamic Technical Services Support Supervisor at Virginia Beach City Public Schools, adept at team management and task delegation. Spearheaded initiatives that improved customer satisfaction and streamlined support processes. Leveraged analytical skills to enhance service delivery, while fostering a collaborative environment that empowered staff and optimized operational efficiency.

MICHAEL G. GREENIDGE

Experienced professional with a strong background in IT support and technical troubleshooting. Demonstrated expertise in diagnosing and resolving hardware and software issues, managing networks, and delivering exceptional customer service. Recognized for effective team collaboration, adaptability, and achieving results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools, ensuring seamless IT operations and user satisfaction.

Steve Howard

Dynamic Lead Technical Support Specialist with a proven track record at NICE North America, excelling in problem resolution and customer support. Experienced with providing top-tier technical support and managing support operations. Utilizes advanced troubleshooting techniques and team leadership to drive efficiency. Track record of maintaining high customer satisfaction and operational excellence.

Jessica Mascarenas Rodarte

Experienced public safety professional with over 16 years of leadership in criminal justice information systems and over 20 years of operational management and technical program oversight. Known for building strong, collaborative relationships with federal and state partners to drive compliance, optimize technical systems, and enhance public safety outcomes. Skilled in managing complex technical contracts, developing strategic plans, and ensuring regulatory compliance. Recognized for turning around long-standing audit issues and advancing New Mexico’s standing in national CJIS programs.

James C. Chin

Meticulous Data Scientist accomplished in compiling, transforming, and analyzing complex information through software. Expert in machine learning and large dataset management. Demonstrated success in identifying relationships and building solutions to business problems.

Lewin Farrell

Dynamic Sales Manager and Technical Trainer at Rose Electronics, adept in relationship building and sales team training. Excelled in enhancing client satisfaction and loyalty, significantly improving customer service through effective staff management and sales presentations. Proven track record in boosting team performance and fostering long-lasting client relationships, leveraging exceptional verbal and written communication skills.

Muralidhar Malreddy

Excellent knowledge of wireless technology, RF design, performance, and optimization. Comprehensive background leading and managing RAN design, development, RAN testing, validation, deployment, and operations in telecommunications industry. Demonstrated success designing end-to-end RAN products from requirements stage to launch solving network issues and improving network performance resulting in retention of high ARPU customers. Continuously exceeds expectations delivering superior results, developing creative solutions, identifying problems, and driving to resolution. Works well with cross-functional teams, building relationships at all levels of an organization including stakeholders, senior management, vendors, and customers.