Hire Top Technical Support Manager

Shaunte Vasquez

With 15 years in Customer Success and Project Management, I turn vision into execution and strategy into measurable impact. Rooted in a “better together” mindset, I’ve helped increase client satisfaction by 33% and grow revenue by 24% through innovative strategies and strong cross-functional collaboration. I believe the foundation of strong client relationships is listening without assumptions and communicating with clarity. By using data to uncover insights, I build frameworks that address real challenges, drive growth, and align success with outcomes that matter.

Joseph Campbell

Detail-oriented team player and leader with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to meeting goals on time with efficiency, safety and budget in mind.

JOE ROMANO

People-first leader with 20+ years building and coaching high-performing Client Success teams. Excel in building relationships, developing talent, setting clear goals, and expectations. Fosters a culture of accountability, recognition, and continuous improvement while promoting cross-collaboration to serve as the voice of the customer.

Elizabeth Johnson

Dynamic leader experienced in customer service and team management. Proven track record in enhancing team productivity and driving process improvements, resulting in increased client satisfaction and operational efficiency.

Kristen Tate

Dynamic sales and customer support manager with a proven track record at FCT Recovery, excelling in contract negotiations and customer retention strategies. Adept at coaching teams and leveraging CRM software to enhance performance, resulting in long-term partnerships and increased customer loyalty. Committed to delivering exceptional service and fostering strong client relationships.

AJIT PAL SINGH

Dynamic Sr. Technical Program Manager with extensive experience at Meta Platforms Inc., excelling in program management and strategy. Proven track record in delivering complex products at scale, leveraging strong organizational skills and expertise in cellular technologies. Adept at fostering collaboration and mentoring teams to achieve operational excellence and drive impactful results.

Sandra Waltemath

Dynamic Technical Support Representative with proven expertise at Comcast Business, excelling in technical troubleshooting and customer service. Recognized for outstanding problem-solving skills, I effectively resolved complex issues while maintaining high customer satisfaction. Adept at remote support and ticket management, I leverage analytical thinking to enhance user experiences and drive loyalty.

Stacy Combs

Results-driven Sr. Manager with extensive experience in the maritime industry, recognized for analytical problem-solving and effective team collaboration. Proven track record in developing tools that enhance operational efficiency through structured improvement processes, KPI tracking, and transaction assessment. Demonstrates strong business acumen with a B.B.A. in Business Administration from Ottawa University, aimed at driving sustainable growth and achieving organizational objectives.