Hire Top Technical Support Manager

Karen Vitale

Results-driven IT and Technical Support professional with extensive experience in optimizing support ticket management and enhancing internal processes. Recognized for improving customer satisfaction through effective troubleshooting and proactive follow-ups, ensuring exceptional service delivery across diverse technical environments.

Juan Milich

A strongly skilled professional with a mix of technical expertise and experience in customer-facing roles, working closely with multicultural teams and clients. Driven by the desire to tackle challenges that promote both personal growth and professional development. Always eager to expand both technical and business knowledge, while ensuring client satisfaction, and delivering tailored solutions.

Estevan McDaniel

Dependable Service Desk Professional with extensive experience in resolving complex technical issues for end-users. Proven ability to communicate intricate concepts clearly while managing diverse inquiries through remote and live support channels. Skilled in network troubleshooting, hardware troubleshooting, software troubleshooting, ticketing systems, escalation processes, and providing training on effective solutions and documentation in a team environment. Dedicated to enhancing user satisfaction and streamlining support operations.

Sabbir Mirza

Accomplished IT Leader with 15+ years of experience managing IT operations, service delivery, and cross-functional teams in large-scale organizations. Proven expertise in implementing process improvements, leading technical projects, and optimizing system performance. Demonstrated success in reducing ticket resolution times, enhancing customer satisfaction, and managing IT assets. Adept at mentoring teams, guiding engineers, and liaising between technical and business functions.

Daniel Hightower

Responsible for seeing technical programs through from beginning to end, ensuring a better workflow, strong collaboration and effective communication. Execute on a wide range of technical and leadership experience to foster overall program vision, manage delivery, establish metrics and protect Facebook’s interests through complex cross-functional layers. Pursue a passion for execution and a knack for driving complex business interests and programs to completion. From an infrastructure perspective, I am responsible for delivering a network with an operations first mindset. Currently lead the LATAM subsea and terrestrial backhaul optical deployment initiatives and strategically manage everything from space & power, fiber delivery, optical deployment, client-side patching and capacity turn-up. Relying on cross functional subject matter experts and work to tie all of the critical dependencies together to deliver a network on time with efficiency and repeatability.

ROSA CRUZ

Dedicated and results-driven Senior Partner Support Manager with over 3 years of experience in fostering strong partner relationships and enhancing support processes. Skilled at implementing strategic initiatives that drive partner satisfaction and loyalty, leveraging data-driven insights to optimize support operations. Adept at leading cross-functional teams, trainings and developing best practices to ensure a seamless partner experience. Committed to continuous improvement and delivering first-class service that aligns with organizational goals.

Andrew Dellenbach

Dynamic Technical Sales Manager with a proven track record at Darkhorse Motor Company, adept at closing deals and enhancing customer satisfaction. Successfully increased sales revenue through innovative strategies and strong client relationships. Skilled in sales operations and customer engagement, driving product innovation while ensuring profitability.

Deepti Manasa Akula

I am a versatile professional with 15 years of experience launching, managing, and releasing end-to-end (E2E) business processes within Finance and Supply Chain (Sales and Procurement). I am detail-oriented with the ability to wear multiple hats, have a passion for learning new ecosystems and tools and I can rapidly adapt and thrive in diverse, challenging environments. Current role @ Microsoft - As a Senior Technical Program Manager, my goal is to lead software solution delivery to streamline land and lease acquisition for data center operations. Key responsibilities include Owning Product roadmap, driving product strategy, gathering alignment on product vision/strategy with Operations, Business and Engineering stakeholders, Collaborating with Engineering on Project Execution to land key feature delivery and managing sustain operations for the applications, as the owner.