Director of Technical SupportTechnical Support ManagerSenior Technical Support EngineerSite Service managerEngineer in ChargeField Support EngineerField Service TechnicianMaintenance Technician
Technical support director with 30 years of experience in the semiconductor industry, specializing in global technical support and complex issue resolution. Demonstrated success in managing escalations and developing high-performing teams. Skilled in creating ownership models for consistent execution and fostering cross-functional collaboration to enhance product development and service readiness.
TOP SKILLS
Team collaboration and leadershipCustomer escalation managementPerformance oversight and trainingConflict resolution strategiesSuccession planning
Technical ManagerSr. Process EngineerProduction SupervisorPulp Mill Shift SupervisorPaper Mill Process Engineer
Hollingsworth & VoseGeorgia Pacific
Harvard Business SchoolOregon State University
Corvallis, OR
Accomplished Chemical Engineer with over 20 years of experience leading process engineering and production operations in the pulp & paper, glass melting, and microglass fiber manufacturing industries. Proven leader in managing cross-functional teams, driving operational excellence, and delivering sustained process improvements.
TOP SKILLS
Proficient in ms office applicationsProficient in trends historian and wonder ware system for process monitoringMinitab and statistical analysisFmea and hazard identificationOracle erp system
Operations Metric & Data Analyst Sr Staff, Manufacturing Support Team Member, Operations Program Manager, Production Control & Scheduling SrMRP System Analyst, Production Control, Inventory SpecialistHelicopter Crewchief
Lockheed MartinGE Aerospace/Martin MariettaUnited States Army
Webster UniversityNCODP Leadership School First SergeantNCODP Leadership School AdvancedNCODP Leadership School BasicEmbry-Riddle Aeronautical UniversityUS Army Aviation School
Orlando, FL
Demonstrated success in Defense contracted programs; DDG Ship Controls, AGTS Advanced Gunnery Training System Simulators, eCASS, LMCore test systems and other production operations supporting roles; manufacturing coordinator, inventory accuracy, data analyst, manufacturing program manager, master scheduling, simulations/forecasting, program planning startup, across multiple sites. Supported multiple production and developmental programs as well as operations leading MRP system implementations, company acquisitions and transfer of programs.
Certified Lockheed Martin Greenbelt Lean Manufacturing. Mentors and provides work direction and guidance to summer interns, Operations Leadership Development Program candidates and new employees.
US Army and Army National Guard, Retired First Sergeant, 22 years. Responsible to train and deploy company and headquarters level organizations of 200 soldiers across multiple tactical and technical disciplines. Deployed rapid reaction teams, provided dignitary security protection, coordinated disaster relief efforts with local, state, and federal law enforcement officials. Helicopter crew chief and maintenance supervisor for US Army test flight operations overseas. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
TOP SKILLS
Production execution proficiencyCoordinating teams from strategy to implementationAdaptable process executionConsistent follow-throughProficient in microsoft excel, word, and powerpoint
Charlotte-Mecklenburg SchoolsBroward County Schools - Whispering Pines School
East Carolina UniversityFlorida International UniversityBroward CollegeTulane University
Waxhaw, NC
Dynamic program manager with a proven track record at Charlotte-Mecklenburg Schools, excelling in project management and strategic planning. Expert in compliance oversight and professional development, fostering collaboration across departments. Adept at data analysis, enhancing procedural tools, and driving successful audits to ensure educational excellence for exceptional students.
Technical Support SpecialistTechnical Support Specialist Tier 2 (Off grid & Hybrid)Key Accounts Customer Service AdvisorTechnical Support Specialist (Subject Matter Expert)Business Development SpecialistService Coordinator/ Project Manager
GAF EnergySMA-AmericaSolarEdge TechnologiesDean Roofing & SolarSun Works Solar
American River College
Sacramento, CA
Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.
TOP SKILLS
Operations management: 10+ years of experience overseeing business functions.Customer service & support: 10+ years delivering exceptional client service.Microsoft office suite: 10+ years proficient with excel, word, outlook, and powerpoint.Bilingual communication: fluent in english and farsi.Leadership: 7+ years of experience guiding and developing teams.
Technical Account ManagerTechnical Sales RepresentativeAdjunct Instructor, School of Business LeadershipSr. Educational Technologist, Center for Excellence in Teaching and LearningLead Specialist, Center for Learning TechnologyProduction/Sales Manager
D2LDell TechnologiesMid-America Christian UniversityOklahoma City UniversitySilex Interiors
Mid-America Christian University
Yukon
Experienced with managing high-value client portfolios and enhancing client relationships. Utilizes strategic account planning to meet client needs and exceed expectations. Track record of effective communication and problem-solving in demanding environments.
TOP SKILLS
Account managementCustomer serviceTeamwork and collaborationClient relationsSelf-motivated
Hawker 400XP Technical Support Manager (remote)MechanicAircraft MechanicSenior Aircraft Mechanic
Wheels UpFleetpride Service CenterTextron AviationDynCorp International
Bevil State Community CollegeEast Mississippi Community College
Citra, FL
I'm a aircraft mechanic with over 30 years experience with a strong background of troubleshooting and repairing of multiple types of jet or turboprop aircraft.
Technical Support EngineerTechnical Support RepresentativeTechnical Assistant
Qatar Media CorporationQatar Radio And TelevisionMinistry of Public Health
Adventist International Of Advanced StudiesGuru Nanak Dev UniversityIdeal Indian School
Doha
Flexible Technical Support Engineer with 15 years of experience helping clients maintain smooth operations. Expertise in windows systems and windows environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
TOP SKILLS
Hardware integrationRemote diagnosticsTechnical issues analysisDesktop supportMac systems
