Hire Top Technical Support Manager

Timothy Barnes

Experienced IT professional with 7+ years supporting enterprise, government, and managed service environments. Expertise includes Microsoft 365 administration, Active Directory, Windows Server, desktop support, networking, hardware deployment, remote support, and end-user training. Recognized for advanced troubleshooting, excellent customer service, clear documentation, and resolving complex technical issues while supporting high-volume service desks.

Austin Lemler

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues, and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Jameson Bradfield

Dynamic Computer Science student at Western Governors University with extensive hands-on experience in Technical Support. Proven leader of international game jam teams, consistently delivering engaging projects under tight deadlines while navigating multiple time zones. An Eagle Scout background demonstrates a strong commitment to excellence and community leadership, merging technical expertise with collaborative problem-solving skills to drive innovative solutions. Passionate about leveraging technology to create impactful user experiences and foster team success.

O'Bryan Gilyard

Experienced customer service professional with a background in Technical support and Troubleshooting. Skilled in managing difficult callers and resolving challenging situations. Consistently achieves daily goals for call quality and attendance. Expertise in optimizing processes for increased efficiency and quality. Strong communication skills, analytical thinking, and problem-solving abilities. Proficient in Microsoft Office and other software applications.

John Hutchins

Collaborative Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Shamira Smith

Calm and composed representative with over 4 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.

Rose Brown

Client-focused professional with expertise in communication, problem-solving, and administration. Proven ability to build trust, manage sensitive information, and provide high-quality support. Demonstrated success in delivering responsive solutions that meet client needs.

Evan Gilmer

A highly versatile professional specializing in I.T. System Administration and Customer-Facing Technical Support. I am expert in managing the O365 Admin Center and the Google Workspace Admin Dashboard, alongside advanced proficiency in all core productivity applications. My technical skills include Active Directory, POS system support, and robust hardware troubleshooting. I combine this technical depth with proven Organizational Leadership and effective Customer De-escalation abilities.