Hire Top Technical Support Manager

Charity Kelsey

Accomplished healthcare IT professional with extensive supervisory experience in clinical, technical, and call center environments. Proven track record of effective team leadership, prioritizing patient safety, and delivering exceptional support. Bilingual in English and Spanish, proficient in ASL for seamless communication and problem-solving. Skilled in healthcare operations management, comprehensive employee training, and implementing robust quality assurance measures.

Kelley Gulley

Motivated, hard-working individual with five plus years of experience in medical billing, personal mediation, and client-driven service. Skilled in customer, personnel, and case management. Consummate professional with a strong desire for process improvement. Solid research and analysis background with proven leadership aptitude. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency.

Syed Fayez Najeeb (PMP)

Accomplished Project Management Professional (PMP), Product Manager, and Scrum Master with a proven track record of 9 years in digital transformation, optimizing product development lifecycle and fostering team empowerment. Skilled in aligning globally dispersed teams with organizational goals to deliver successful projects, mitigate risks, and drive continuous improvement.

Marissa Andrews

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Effective at conflict resolution and persuasive communication. Adept at working effectively unsupervised and quickly mastering new skills.

Sarah Warner

Highly-motivated technical support engineer with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to successfully resolving all issues to support business continuity, customer satisfaction, customer success, and operational throughput.

Ashley Steffes

Dynamic professional with extensive experience at Orion Advisor Technology, specializing in account management and alternative investment data reconciliation. Proven ability to manage multiple accounts while enhancing stakeholder satisfaction through strategic collaboration. Proficient in Salesforce and project management methodologies, consistently delivering results and driving project success.

Junior Homs

Technical support leader with experience improving workflows, readiness, and case quality across global support teams. Skilled in troubleshooting, network diagnostics, and SaaS platforms (Salesforce CRM, Jira), with a focus on building scalable processes that improve efficiency and customer outcomes.

Jocelyn Diaz Gonzalez

Experienced in effectively communicating technical information to non-technical individuals. Possess strong troubleshooting skills and a meticulous approach to diagnostics and repairs. Proven track record in hardware installation, software updates, and LAN system management. Adept at ensuring smooth operations. Clear and open communication style. Excel in planning and problem-solving, making a valuable asset to any team.