Hire Top Technical Support Manager

Crystal Daniel

Personable and dedicated Customer Service Representative with extensive experience in Hybrid customer service rep industry. Solid team player with upbeat, positive attitudes and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Alec Courtright

Technical Program Manager with expertise in stakeholder management and cross-functional collaboration. Led development of geospatial data tools to enhance insights and engagement. Skilled in risk assessment and data integration to drive successful projects and partnerships.

MICHAELA MILLER

Highly skilled Vendor Manager with comprehensive experience in project management, process improvement, and automation. Possess strong skills in strategic planning, cost reduction strategies, and problem-solving to improve efficiency and productivity. In previous roles, have achieved success in maintaining quality vendor relationships and ensuring on time delivery.

Joshua Chromek

Field Service Territory Manager with Stryker, consistently exceeding sales targets by over 120%. Expertise in technical training and customer relationship management, complemented by strong problem-solving abilities. Focused on maximizing equipment uptime and enhancing client satisfaction through effective service and teamwork. Master certified mechanic dedicated to delivering excellence in all aspects of work.

Steven Calvi

Flexible Technical Support Engineer with over 5 years of experience helping clients maintain smooth operations. Expertise in various support systems and Customer environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.

Srinivas Parimi

• Over 10 years of experience in IT, specializing in production support, infrastructure, cloud platforms (AWS), and automation. • Skilled in IBM TRIRIGA IWMS configuration, administration, analysis, design, development, and testing across multiple modules (Facilities, Store Condition Assessment, Real Estate, Leases, Portfolios, and Capital Projects). • IBM TRIRIGA Application Platform V3.2.1 Certified in Application Development. • Expertise in TRIRIGA data integrations, migrations, and object migration across environments. • Expertise in managing and troubleshooting large-scale enterprise applications, ensuring high availability, and improving system reliability. • Strong background in Linux, Oracle databases, Kubernetes, Docker, AWS ECS/EKS, CI/CD pipelines, and ITSM-based methodologies. • Adept at monitoring, incident management, batch job scheduling, and observability tools (Splunk, Datadog, PagerDuty). • Passionate about reducing operational toil through automation and scripting (Python, Java).observability tools (Splunk, Datadog, PagerDuty). Passionate about reducing operational toil through automation and scripting (Python, Java).

Taylor Fleeman

Technology-focused business professional with 13+ years’ experience in multiple IT positions focusing on project management and client delivery. Skilled at building processes for communication among software teams and customers, ensuring timely delivery of software products and features, coaching team members in their career progression, delivering high levels of customer satisfaction, and translating customer and business requirements into technical project and task scopes.

Charity Kelsey

Accomplished healthcare IT professional with extensive supervisory experience in clinical, technical, and call center environments. Proven track record of effective team leadership, prioritizing patient safety, and delivering exceptional support. Bilingual in English and Spanish, proficient in ASL for seamless communication and problem-solving. Skilled in healthcare operations management, comprehensive employee training, and implementing robust quality assurance measures.