Hire Top Technical Support Manager

MR. LINDSAY PAUVADAY

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Pamela Herring

Accomplished professional with clinical experience in hospitals, including, intensive care unit, surgical intensive care unit, medical intensive care unit, cardiac intensive care unit, case management, with leadership roles as a Charge Nurse, Manager, and supervisor. Outpatient services, includes but not limited to, home health (supervisor/HCHB), hospice (Home Care Home Base), GI, dermatology, surgery, ophthalmology, pain management, utilization review (using InterQual), document reviews/audits (QA), triage, and extensive infusion therapies. Assessing patient and their ongoing care needs. Follow company policy and procedures/programs. Guaranteed high standards of culturally competent care for diverse populations. Motivated patient advocate, driving top quality, and safe patient care. Quick learner and enjoy learning new skills. Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being. Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

VINODA JK

Experienced Advanced Technical Support Specialist with 10 years of expertise in VoIP and video communications, complemented by strong customer service skills. Additionally, contributed as a key member of teams, taking on roles in building processes and serving as a technical trainer to enhance team capabilities.

Rohit Labhe

Sr Program Manager In Equifax. Where handling end to end delivery of 4 - 5 cross functional projects. Vast experience in building Project Charter, Project Plans, WBS, Change management, Budget and Risk management plans. Certified Professional Scrum Master (PSM) Having 8 Years of experience as Project, Program Manager & Scrum Master. Expertise in assembling project teams, finding appropriate resources, assigning roles and responsibilities to team members, on time delivery. Expertise in handling Positive and negative risk using structured Risk Management plan. Dedicatedly responsible for coordination with clients to achieve their technical needs and looking into the delivery of solutions that meet those respective needs as well. Strong bonding with stakeholders, sponsors by stakeholder management plan to make sure business requirements meet. Having proven history in increasing productivity by 60% by handling Dev, QA, SRE, Business coordination for project success. Achieved program success by handling Financial budget, Critical path, change requests, smoothly with plan . Agile, Scrum, Kanban, XP: Implemented through Continuous Improvement and continuous delivery. Creates multiple meaningful reports with risks/statuses and can influence the teams Conducting Soft and Technical Trainings in organization. Creating guideline standards for Planning, Requirement Analysis, UAT, Defect Tracking within organization. Identifies, recommends, and implements process improvements to enhance Testing strategies. Maximum size I have handled is 40+ persons from Dev, QA, BI and DevOps. Certified AI/ML data scientist, from IIT Patna. Certified DevOps Engineer from Edureka. 5 Years of experience in Java development. Handled team who developed Java UI products based on AWS services. 2 Years of experience in doing API testing using Java Script Implementing UI and API Automation framework using Selenium, Cucumber, Java, JavaScript. 2 years of experience in Salesforce CRM implementation. 2 Years of experience in Software automation using Selenium C# as a developer. Developed ALM for cloud and server-based Jira hosting using automation tools like Zephyr, ZAPI and XRAY. Having experience in using AWS ,GCP cloud platform products. So far developed automation frameworks are BDD(using Cucumber), Keyword Driver, Data Driven. MTM, TFS, Rally, Jira and Confluence, Accurev.

NATALEE WATSON

Pension Administrator with over 3 years of experience in managing Defined Benefit and Defined Contribution pension schemes. Proven track record in enhancing operational efficiency through strategic initiatives and teamwork. Strong customer service skills with a focus on resolving client inquiries and complaints, ensuring high satisfaction levels. Excellent numeracy and analytical abilities facilitate valuable insights and solutions in fast-paced environments, consistently meeting tight deadlines while maintaining professionalism and confidentiality.

Michelle Spencer

I am a hard-working Operational Support Manager with strong organisational skills. I achieve company goals through exceptional planning and prioritisation. I prioritise my work load daily dealing with staff sickness, Dr strikes. I have worked in the NHS for almost 19 years thought these years I have progressed form a band 3 booking clerk to a Band 5 Operational Support Manager. I attend daily meetings with Directorate Managers, Consultants, and nurses. I plan 8 weekly rotas for the supervisor teams, i deal with patient/PALS complaint's & Datix's. I deal with staff health and wellbeing meetings, probation meetings, and staff health and wellbeing meetings. I have project managed several new booking and systems and am currently managing the new telephone system.

YOLANDA ROSALES

I was taught at a young age to do what I love and it will rarely feel like work. I love solving problems and using creativity to overcome challenges. I enjoy digging into the root cause of operational challenges to proactively address them. I also enjoy building formative relationships while promoting a team environment remotely and onsite. Even after 26 years, I still truly love what I do and it shows in the work I produce and the world class service I provide. Below are some of my career highlights. I look forward to sharing details about how I can best serve and support your organization.

Vikas Adlakha

Accomplished IT professional with extensive expertise in Artificial Intelligence, Oracle Cloud ERP & EBS, and Cyber Security. Proven track record in leading end-to-end SDLC projects and managing DevOps processes using Azure DevOps, AWS, and Salesforce. Adept at strategic advisory and stakeholder management, with a strong focus on data analytics through Power BI, Tableau, and SAS. Demonstrated success in P&L ownership and ITIL service management. Committed to driving innovation and efficiency through agile methodologies as a Scrum Master.