Hire Top Technical Support Manager

Jessica Adriana Pacheco Barrera

Experienced IP network engineer with a strong background in operating large-scale, secure routed and switched networks for leading service providers in Latin America and the USA, including Telmex, Claro, Embratel, Axtel, Sprint, AT&T, and Verizon. Previous experience at General Datacomm and Ericsson, excelling in 1st level operations for network functionality and 2nd level roles for preventive maintenance, hardware troubleshooting, and IP issue resolution.

Heidi Nakaishi

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Peter Lum Hee

15+ years in Technical Support Services, specializing in customer satisfaction and operational excellence. 7+ years of leadership experience, managing teams of 15+ engineers. 9+ years in critical incident & escalation management with executive stakeholders.

Chadwick Poston

Air Force veteran with 25+ years of IT experience in enterprise management, cybersecurity, and network infrastructure. Managed operational and maintenance support for $50M assets, ensuring smooth operations. Oversaw cybersecurity for a $200M enclave, protecting data integrity. Proficient in Avamar software for storage, backup, and recovery processes.

Michael P. Macaluso

Proven leader with success in leading teams through aggressively changing environments. Financial industry professional with over 20 years of experience split between operational and customer success management.

OSCAR ALVARADO

Multilingual IT Specialist with 15+ years of experience in Tier 1–2 technical support, systems deployment, and AV production. Expert in troubleshooting Windows/macOS environments and managing complex hardware/software ecosystems. Highly proficient in professional Audio/Visual production software (DAWs). Currently advancing expertise in Cloud Engineering to bridge the gap between physical infrastructure and cloud-based solutions.

Yury Fedorovsky

Customer-centric Senior Technical Account Manager (TAM) / Customer Success Manager (CSM) with 11+ years of experience driving SaaS adoption, automation, and AI-powered solutions for enterprise clients. Proven track record in strategic account management, customer retention, and post-sales growth, ensuring 40%+ adoption, 98%+ stakeholder satisfaction, and 15%+ efficiency gains. Strong expertise in AI (Generative AI, Agentic AI), RPA, Cloud Computing (Google Cloud, Kubernetes), and Data Analytics, leveraging technical expertise to drive digital transformation and maximize customer value.

April Mitchell

Engineering Technician with 21+ years of oil & gas experience. Expertise in database management, equipped with strong attention to detail and focused on efficiency.