Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows,and Mac systems. Proven skill in resolving problems quickly on first call.
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Google Certified IT Professional and recent graduate of Merit America's accelerated IT program, in addition to presently pioneering to completion of a Bachelor of Science in Information Technology. 10 + years of IT and network support expertise, proficiency in applying technical and analytical skills to contribute to the growth and sustainability of an organization.
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Bilingual support professional with comprehensive understanding of technical troubleshooting and customer care. Extensive experience in providing top-notch support, ensuring smooth and effective service delivery. Known for strong team collaboration, reliability, and adaptability to evolving needs, while possessing key skills in communication and technical problem resolution.
TOP SKILLS
Resourceful Network Engineer with 1 Year of on-site network management and support services experience. Develops and implements initiatives to foster corporate objectives. Proven history of providing supplemental and total management support for IT systems. Successful establishing and maintaining networks and servers with strong aptitude for identifying solutions to solve client challenges.
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Proven expertise in technical troubleshooting and exceptional customer service, demonstrated at Availity through efficient resolution of technical issues and enhancing customer satisfaction. Skilled in remote IT implementation and incident management, adept at fostering client relations and resolving complex technical problems with proactive and clear communication.
TOP SKILLS
Dynamic and highly communicative Payroll and Human Resources professional promoting more than 8 years of expertise in payroll life cycle transactions, multi-state payroll, tax code, compliance requirements and employment law. An action-oriented professional with extensive experience in reviewing and correcting records, processing payments and payroll reporting. Expertise in employee life cycle transactions, identifying problems, performing detailed data analysis and implementing solutions. Offering talents in UKG payroll and timekeeping software, cultivating lasting relationships, remarkable recordkeeping skills, problem solving and outstanding work ethic.
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Capable Technical Support Analyst experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
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Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
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