Hire Top Technical Support Manager

Brandon L. Atwood

Results-driven Technical Project Manager with over 11 years of experience leading complex, enterprise-level IT projects within Department of Defense (DoD) environments. Demonstrated success in Agile project execution, ITIL-aligned service delivery, and cross-functional team leadership. Skilled in managing project scope, budget, and schedules while ensuring technical feasibility and stakeholder satisfaction. Active TS/SCI clearance with CI Polygraph and strong commitment to mission success, innovation, and continuous improvement.

Kymane Jones

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Shelley Carter

Dynamic Recruiter with demonstrated record of success recruiting candidates for industries such as technical and healthcare. Skilled at reviewing and pre-screening applicants, setting up employer interviews and preparing contracts. Leverages wide-ranging sourcing methods, interviewing techniques and offers negotiations to meet diverse client needs. Talented at managing communications, relationships and all facets of hiring process.

Usman Munawar Gondal

Immigration-focused legal professional with practical experience supporting a wide range of U.S. immigration matters, including family-based petitions, asylum applications, and U visa cases. Proficient in preparing and reviewing key immigration forms such as I-589, I-130, I-485, I-765, and DS-160, ensuring accuracy and compliance with USCIS requirements. Strong background in drafting affidavits, personal statements, and legal support documents, with a detail-oriented approach to case preparation. Experienced in client communication, intake processes, and case tracking in high-volume environments. Brings cross-cultural competency with the ability to effectively communicate and work with South Asian and Middle Eastern clients, facilitating trust and accurate case development. Licensed attorney in Pakistan with extensive legal drafting and research expertise, currently applying those skills in a U.S. immigration paralegal capacity while maintaining strict adherence to ethical and professional standards.

Jack Pusa

Skilled Technical Support Specialist with a proven track record at Washington University School of Medicine, enhancing system efficiency and user satisfaction. Excelled in incident management and customer service, significantly improving support response times. Adept at troubleshooting and a collaborative team player, consistently delivering solutions that exceed expectations.

ELIZABETH SALAS

Dynamic, solutions-driven Technical Support Manager with over 8 years of experience delivering white-glove IT support and executive event logistics for C-level leadership. Proven track record of optimizing IT workflows, managing high-stakes technical migrations during major corporate acquisitions, and leading cross-functional teams to exceed SLAs. Adept at translating complex technical issues into seamless end-user experiences while scaling internal knowledge bases to boost resolution efficiency.

RAHJI REED

Experienced with troubleshooting complex technical issues to ensure seamless operations. Utilizes strong analytical abilities to diagnose and resolve system problems effectively. Knowledge of customer service principles to provide exceptional user support and maintain high satisfaction levels.

Donavan Willie

Knowledgeable Customer Support Specialist with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence. Proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.