Hire Top Technical Support Manager

Keevon McPherson

Dynamic and tech-savvy professional with a strong foundation in IT and customer service, developed through nearly four years of full-time and contract experience in on-site and virtual settings. A fast learner thriving in fast-paced, rapidly evolving environments, complemented by excellent networking, leadership, and communication skills. Eager to contribute to an organization that fosters long-term growth while continuously challenging and developing technical expertise.

Analiz Vasquez

Experienced IT support technician with over 5+ years of expertise in networking, troubleshooting, and technical support across various industries. Skilled in configuring network devices, resolving complex issues, and providing excellent customer service. Adept at working in fast-paced environments to ensure seamless technology operations.

Lam Cao

Technical Support Professional with 3+ years' experience in POS systems, payment gateways, and SaaS platforms, supporting merchants across the U.S. and international markets. Proven ability to troubleshoot complex technical issues, manage payment integrations, and drive operational improvements. Skilled in cross-functional collaboration, process documentation, onboarding/offboarding, and customer relationship management. Customer-focused, detail-oriented, and ready to scale into support leadership.

RYAN HENSON

Support and operations leader with 7+ years of experience driving high-performance customer service teams in healthcare, tech, and travel. Skilled in streamlining workflows, integrating AI and IVR systems, and enhancing customer satisfaction. Adept at leading cross-functional collaboration, talent development, and data-driven decision-making to exceed KPIs and service benchmarks.

Elizabeth Sullivan

Experienced PMP certified Technical Project Manager with 7+ years of experience, specializing in managing SaaS implementations and Test and Measurement software projects. I am skilled in both Hybrid and Agile approaches to Project Management, and have worked across several highly regulated industries including fintech, aerospace, and defense/US government. I've successfully led projects with budgets of $3M+, and managed dispersed project teams upwards of 25 members. I bring a strong background in market research, competitive analysis, and integrating customer feedback to shape product roadmaps and improve user experiences. I am passionate about creating value for customers and continuously growing as a professional.

Joseph Lawrence

Hardworking, highly motivated Technical Support Advisor eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Sabrina Peters

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Outgoing Technical Support Specialist with Cengage for 6+ years of customer service experience. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction.

Aaron Lee

Results-driven and seasoned operations manager with over 10 years of experience in strategic planning, process optimization and team leadership. Adept at driving operational excellence and fostering cross-functional collaboration to achieve business objectives. Proven track record streamlining processes, reducing costs and enhancing overall efficiency.