Hire Top Technical Support Manager

Dwight Daniels

Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Avilok Shrivastava

Results-driven Electrical Engineer specializing in ATE hardware and software, achieving a 20% reduction in test times and 27% increase in efficiency through innovative debugging solutions. Proven success in managing automation tools that enhance performance and reduce costs, eager to contribute to impactful engineering projects.

LaTyra Batts

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Shaun R. Stover

Talented Enablement Professional with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to handle daily functions and meet customer needs independently. Diligent trainer and mentor with exceptional management abilities and a results-driven approach. Proven professional in the learning and enablement space for more than fifteen years. Created content and programs in highly regulated industries and agile cloud-based companies. Strong work ethic, flexible, tenacious, passionate, and exacting. A deep skillset covering performance management, skill development, coaching instructional design, program design, learning technologies, facilitation, and governance. The approach to enablement is practical and rooted in addressing customer needs and working with the business to meet objectives.

Lindy Daclag

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Katina Cunningham

Engineering professional with comprehensive background in consulting, ready to drive impactful outcomes. Expertise in delivering technical solutions and managing complex projects. Known for strong team collaboration and adaptability to dynamic project needs. Skilled in problem-solving, process optimization, and technical analysis.

Becky Prince

Dynamic customer service professional with over 10 years of experience in retail management, high-volume call centers, and client relationship roles. Proven ability to manage over 50 inbound technical support calls daily while consistently achieving stringent service-level targets and driving team performance toward operational excellence. Expertise in troubleshooting, CRM documentation, workflow optimization, and conflict resolution, complemented by certifications as a Clinical Medical Assistant (CCMA) and Phlebotomy Technician (CPT). Results-oriented leader dedicated to fostering team collaboration, enhancing operational efficiency, and executing strategic planning, recognized for adaptability and a strong commitment to meeting evolving organizational needs.

Kevin Harris

Dynamic Technical Specialist with a proven track record at Service Side, excelling in performance analysis and risk management. Spearheaded safety initiatives, enhancing operational efficiency and employee onboarding. Adept at troubleshooting HVAC systems, fostering customer relationships, and leading teams to achieve service excellence. Committed to driving results through effective crew management and technical support.