Hire Top Technical Support Manager

JEANETTE PERDEW

Dedicated technician and manager with extensive experience in manufacturing and technology sectors. Committed to delivering top-tier technical support and operational efficiency. Expertise in managing and resolving complex technical issues, ensuring product quality, and leading teams to meet critical deadlines. Leverages technical knowledge and problem-solving skills to minimize downtime and enhance productivity. In-depth knowledge of embedded systems, network setup, software and hardware diagnostics, and virtual server management. Possesses a diverse skill set that excels in various technical areas. Passionate about continuous improvement and customer satisfaction through effective communication, attention to detail, and proactive approach to technical support and team leadership. Excited about leveraging experience to meet business needs. Qualified Advanced Technical Support Specialist with eight years of helpdesk experience and over thirty years of customer service experience. Adept at engaging customers by identifying issues and streamlining steps to resolve technical problems effectively.

Cheryl Rindfleisch

Experienced CMC Senior Manager II with more than 22 years in the pharmaceutical industry. Detail-oriented team leader with expertise in the preparation of Module 2 and Module 3 sections for all phases of development and commercial manufacturing for cell therapy and biologics. Demonstrates strong leadership and project management skills within cross-functional teams. Professional who thrives in a team environment yet is competent and self-motivated to handle tasks independently.

Ana Cisneros

Seeking a senior management position in healthcare. Experienced and knowledgeable professional aiming for continuous growth, both personally and professionally. Dedicated to building a long-term career in the HIM field, with a strong focus on key strengths including teamwork, communication, and unwavering passion for healthcare.

Judith Koontz

Experienced in troubleshooting and conflict resolution. Dedicated customer success support professional with a proven track record of resolving customer impact issues. Strong analytical background. Driven to help others and find unique solutions to challenges. Seeking a position to utilize skills and expertise in enhancing customer satisfaction and driving business growth.

Marcelle Marshall

Highly motivated technical program manager, with over 18 years of experience in the semiconductor and Solar industries. A proven track record of strong program management skills, supported by a long technical experience in process development, new product release, data analysis, process quality control, problem troubleshooting & excellent presentation and communication skills. Highly skilled with leading and motivating a cross functional team to deliver to the program through influence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

George Solorio

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Srinivas Chebolu

Over 20 years of experience in Information Technology with emphasis on Agile Methodologies/ Software Quality Assurance & Testing. More than 13 years of experience working in Agile Projects. Certified Scrum Master with over 12 years of experience in leading various scrum teams. Hands-on Senior QA Analyst/Scrum Master with experience in Information technology in Software testing and test management. Strong knowledge of Software Development Life Cycle (SDLC), Testing Methodologies and Techniques using Agile and Waterfall Methodologies. Experienced in software specification analysis, developing Test Plans and Test cases using requirements and design documents while specifying Testing Overview, Approach, Strategy, Scope, Roles, and Responsibilities. Intensive experience in backend testing using SQL. Well versed with User Story slicing and Estimation techniques. Experience in implementing Agile Scrum in Small & large projects. Proficient in various Agile methods such as Kanban, Extreme Programming (XP), Scrum and Scrumban. Excellent troubleshooting skills and problem-solving skills. Expert in coordinating different kinds of tasks between various teams. Flexible and versatile to adapt to any new environment and work on any project. Characteristics: Self-starter, Team player, Goal oriented, Eye to detail, quick learner, Innovative. Professional with comprehensive experience in agile methodologies and team facilitation. Skilled in guiding teams through agile practices, fostering collaboration, and driving successful project outcomes. Adept at adapting to changing requirements, resolving conflicts, and ensuring continuous improvement. Recognized for strong leadership, effective communication, and problem-solving abilities.

Michael Cardin

Dedicated IT professional with over 35 years of hands-on experience in PC help desk and desktop support, specializing in exceptional customer service. Proven ability to respond swiftly to technical issues and provide effective solutions, ensuring minimal downtime for users.