Hire Top Technical Support Manager

Jowanda Alexander

With a proven track record at Harte-Hanks CRM Services/Max, I excel in technical troubleshooting and customer satisfaction management, boosting user engagement by 15%. My expertise in HIPAA compliance and active listening ensures top-notch service support, aligning with employer needs for adaptability and problem-solving skills. Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.

NATASHA MITCHELL

Collaborative Senior Technical Program Manager partners with executive teams to define and develop solutions. Skilled in project management to efficiently manage customer deliverables. Creates cross-functional partnerships to drive effectiveness. Adept at building and scaling high performance teams, managing third party providers, finding efficiencies in processes and systems. Over 14+ years experience across the marketing landscape from Demand to lead generation (lead to pipeline funnel), social media & Go-to-market strategies in an agile environment.

Ryheem Bonaparte

Dynamic IT professional with extensive experience at Spectrum, excelling in technical support and networking. Proficient in Kubernetes and Python, I enhance operational efficiency while fostering collaboration. Recognized for training teams under pressure and driving successful cloud solutions, I am committed to delivering exceptional customer service and technical expertise.

Neil O’Reilly

Senior Technical Marketing Manager/Marketing Technology with 15 years of experience in Technical SEO, Technology, and Data Transformation for enterprise web applications. Proficient in scaling corporate applications and CMS infrastructures to support growing business needs. Capable of utilizing technical expertise to drive marketing strategies and enhance online presence. Demonstrated success in delivering measurable results through innovative solutions and cross-functional collaboration.

Zach Heisler

Excellent communication skills, including ability to engage and develop relations with individuals at all levels. Strong analytical skills, ability to quickly evaluate problems and gather relevant information resulting in both creative and practical solutions. Ability to work effectively in high pressure situations and achieve detailed, quality, and prompt outcomes. Works well independently and as a team contributor; willing to take any position and responsibility necessary to efficiently achieve goals and expected results. Desire to continuously learn and improve upon myself for the better of the company. Empathetic leader with the ability to cultivate deep and meaningful relationships with direct and indirect employees. Proficient in nCino, Salesforce, AFS/Hogan, CreditLens, Microsoft Office Suite applications, and outlook with the ability to quickly learn and apply technical concepts. Experienced with reviewing and spreading multiple source document financial statements for both commercial and industrial relationships along with developer & investor relationships. Credit professional with extensive experience in analyzing credit data and financial statements to assess risk and ensure compliance with lending standards. Known for collaborative approach and delivering results that align with company goals. Reliable and adaptable, possessing strong analytical skills and attention to detail.

TRISAUN SEGREE

Dedicated and committed professional with a strong work ethic, aiming to contribute to the success and growth of an organization. Bringing valuable skills and knowledge, seeking to acquire meaningful experience to make impactful contributions.

Karthiksai Chenna

Strategic Technical Manager possessing over 15 years of experience helping individuals and companies better utilize technology to achieve goals. Adept at IT team management and user support. Aiming to leverage advanced knowledge of process improvement development and implementation to add value to any team. Adept communicating complex concepts and technical roadmaps to everyone from Chief Technical Officers to Floor Workers. Accomplished at applying leadership to upgrading systems and operations, without dismissing invaluable human input and intuition.

Quanisha Barfield

Versatile Client Service Coordinator and Project Manager with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.