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Hire Top Technical Support Manager

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Decision Support ManagerSenior AccountantStaff AccountantAssociate
Marshall Health NetworkAllied Realty CompanySomerville & Company, PLLC
Marshall University
Huntington, WV

Highly analytical , deadline-drive Accountant who completes accounting activities with accuracy and speed. Adapts well to accounting processes and new technology. Experienced with budget forecasting and financial presentation.

TOP SKILLS

Budget forecasting financial statement analysisAccounts reconciliation reportsTeam leadershipOrganizational skillsDetail oriented
Clinical Technical Project ManagerClinical Product SpecialistClinical Team LeadEDC Lead OperationsEDC Programmer
Akshaya Inc (Genentech Inc.,)Cognizant Technology Solutions (Amgen Inc.,)Cognizant Technology Solutions (Novartis)Cognizant Technology Solutions (Sanofi Pasteur)
Anna University Affiliated
Tampa, FL

Well-qualified in Life Science Industry in various phases of Clinical Trial and Clinical Design implementation and Subject Matter Expert responsible for Clinical Data Management products/tools like iMedidata, Medidata Rave, Shared Investigator Platform, Oracle Clinical/TMS, CTMS and Clinical Study Design & Analysis Products for Modeling and Simulations . Skilled and pragmatic with strong attention to detail and methodical approach. Prepared to offer 13 years of experience to fast-paced position with room for advancement.

TOP SKILLS

Classic rave, imedidata, cloud admin edc, edc veevaOracle clinical/tms, inform architectShared investigator platformCtms, veeva vault, jira systemsSdtm, clinical gxp process
Technical Sales and Development ManagerProduction ManagerProduction PlannerLogistics CoordinatorFinancial Aid Advisor
Specialized ManufacturingSpudnik EquipmentDaifuku AmericaFinancial Aid Office: BYU-I
BYU-Idaho
Eagle Mountain, Usa

Dynamic Manufacturing and Supply Chain Manager with a robust background in leading development teams and managing comprehensive project lifecycles. Proven ability to drive strategic initiatives and consistently deliver high-quality outcomes that exceed expectations. Expertise in fostering collaboration and innovation through demonstrated leadership and effective communication skills. Adept at optimizing processes to enhance efficiency and achieve organizational goals.

TOP SKILLS

Data-driven business analysisStrategic decision-makingTeam leadershipSupplier partnership coordinationContinuous improvement initiatives
Senior Technical Program ManagerSystems EngineerIntelligence Advisor
MicrosoftAmazon Web Services10th Special Forces Group (Airborne) - US Army
Georgetown UniversityUniversity of Maryland - Global CampusDefense Language Institute
Reston, VA

Accomplished Senior Technical Program Manager with expertise in software engineering, product management, and cloud architecture. Proven track record of leading successful multi-organizational and multi-discipline initiatives. Committed to addressing intricate technical obstacles directly and delivering creative solutions.

TOP SKILLS

Technical program managementAws & azure proficiencyMicrosoft docs content creatorGeorgetown mba w/ technology focusSystem design experience
Technical Project Manager-contractProject ManagerSenior Scrum Master-contractScrum Master -ConsultantScrum MasterProject Manager
MicrosoftEndTime Harvest EntertainmentCox Automotive Inc.African Career, Education, & Resource (ACER)Nexus Health Group
Saint Mary’s University of MinnesotaGeorgia State University
Atlanta, GA

Result-driven Technical Project manager with 10+ years of extensive experience leading complex IT infrastructure, technology, and healthcare projects. Expertise in Agile delivery, strategic execution, and organizational change, with a strong record of transforming complex goals into measurable outcomes. Adapt at building data-informed frameworks and integrating AI-driven solutions to elevate performance and efficiency.

TOP SKILLS

Project & program management: agile (scrum, safe, kanban), waterfall, end-to-end program execution, roadmap development, workstream planning, backlog grooming & prioritization (rice scoring), sprint velocity tracking, financial forecasting, burn-down monitoring, risk management, raci matrix definition, cross-team dependency management, stakeholder engagement, budget oversight, continuous improvement, change management, ci/cd pipeline management.Product development & operations: digital product development lifecycles, omnichannel marketing media workflows, technical requirements definition, user story creation, workflow documentation, test criteria, release notes, qa & uat coordination, performance metrics assessment, troubleshooting, resource allocation, capacity planning.Agile & ai integration: agile project frameworks, scrum ceremonies (sprint planning, retrospectives, daily stand-ups), ai tool application for productivity, data-driven insights, ai project management, machine learning operations (mlops) principles.Technical tools & platforms: jira, azure devops, rally, github, atlassian confluence, servicenow, salesforce, microsoft planner, workfront, mural, ci/cd pipelines, cloud platforms (azure), modern engineering toolsets.Business analysis & strategy: data analysis & visualization (excel, reporting & dashboards), data-driven decision making, business process improvement, impact assessments (rice, roi), financial tracking, budget management.
Lead, Technical Support Engineer IIITechnical Support Engineer IIIUpgrade Technical Engineer ITechnical Engineer IISr. Manager of Enterprise SystemsSr. Implementation and Customer Success ManagerTechnical Implementation Analyst/Project ManagerRelationship Management
KasasaFlix BrewhouseSmartTouch InteractiveFirst Data
Texas Tech University
Leander, TX

Customer Support & Technical Operations leader with 10+ years of experience in fintech and SaaS environments. Proven track record of leading support teams, resolving high-impact escalations, and improving SLA performance. Hands-on experience using SQL for data analysis and troubleshooting, along with driving process improvements and supporting automation initiatives. Strong cross-functional partner with Product, Engineering, and Operations to enhance system reliability and client experience.

TOP SKILLS

Operating systems: windows, macos, androidTools & platforms: salesforce, jira, sharepoint, ms excel, powerpoint, ms project, accessData & reporting: sql, oracle database, microsoft sql server, xml, aws (athena, s3)Support & technical expertise: technical support, application support, troubleshooting, incident & escalation management, networking fundamentalsLeadership & operations: team leadership, coaching and mentoring, kpi/sla management, process improvement, cross-functional collaboration, project coordination
Senior Technical Support EngineerNetwork AdministratorCloud Services EngineerIntern / Customer Support
National InstrumentsBlack Mountain SystemsBirch Communications (formerly CBeyond)Maximum ASP
Sullivan UniversityBellarmine UniversityMiami University
Stockton, CA

Detail-oriented IT professional with twelve years of experience. Skilled at operating in a wide range of platforms. Excellent written and oral communication skills; capable of explaining complex issues in easy-to-understand terms.

TOP SKILLS

Hardware integrationSupport system managementTechnical issues analysisStaff education and training
Brokerage Complex Support ManagerRegional Operations ManagerBrokerage Sales Support ManagerInvestment Client Services Assistant ManagerInvestment Client Services RepresentativeBrokerage Sales Coordinator
Truist Investment Services, Inc.BB&T Investment Services, Inc.BB&T SecuritiesSusquehanna Wealth Strategies / Cetera
West Chester University
Charlotte, NC

Collaborative leader dedicated to partnering with vendors and teammates across departments to promote engaged, empowering work culture and achieve client satisfaction. Documented strengths in building and maintaining relationships in dynamic, fast-paced settings. Results-oriented with proficiencies in multitasking, attention to detail, and explaining complex concepts in a simplified manner.

TOP SKILLS

Customer service understandingTechnical supportCritical thinkingTraining and mentoring
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