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Achieved significant customer satisfaction and sales growth at STAR ONE SOLUTION SDN BHD by leveraging a customer-focused approach and in-depth understanding of online reservation systems. Enhanced service quality through strategic marketing, fostering strong client relationships, and implementing innovative customer feedback analysis techniques. Excelled in team mentoring, emphasizing a performance-based culture. Top-notch Online Customer Service Representative with extensive experience providing exceptional client engagement and support through various online channels. Proven track record of success in responding to customer inquiries, resolving complaints and managing customer accounts. Collaborative and dedicated to building long-term relationships with clients. Energetic Online Customer Service Commerce representative experienced in responding to website, email and chat inquiries to meet needs of online customers. Guides customers through online ordering process in fast-paced environment using world-class technology. Promotes value of e-commerce by offering best-in-class service.

 Driven professional with a proven track record at GA2 Medical SDN BHD, excelling in enhancing production efficiency and fostering team collaboration. Skilled in operations management and relationship building, I've successfully implemented lean manufacturing techniques, achieving significant productivity goals. My approach prioritizes quality control and staff development, ensuring on-time shipments and continuous improvement. Versatile Production Supervisor knowledgeable about equipment operation, quality standards and safety hazards. Versed in documentation, compliance and scheduling. Streamlines workflow to maintain productivity and proactively addresses challenges to minimize downtime. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. 

Proven track record in enhancing operational efficiency and cost control at Amari Kuala Lumpur, leveraging skills in Cost Analysis and leadership to foster team collaboration and drive significant improvements and moving forward impacting in Hygiene and Food Safety control. Expert in Invoice Verification and adept at implementing effective internal controls, demonstrated through successful financial management and policy planning initiatives.

Strategic and innovative HR professional translating business vision into HR initiatives. Empowering leader supporting companies with a unique perspective on human capital as the greatest asset. Genuine influencer thriving on challenges and translating visions into actionable goals. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

- Experienced in Semiconductor Processing Equipment Engineering Department with experience in the semiconductor industry.
- Skilled in operating, maintaining, and troubleshooting equipment such as ACT8 & ASML PAS5500 to ensure optimal performance and working together with production team to meet production goals and maintain high-quality standards.
- Strictly follow safety protocols and regulations to ensure a safe working environment and pay attention to detail and commitment to continuous improvement.
- Seeking to leverage my experience and skills to contribute to a dynamic production team.
- Currently managing for PM ( Preventive Maintenane ) and line duty manpower on daily basis
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Proven leader with a track record of fostering team growth and driving operational efficiency at Ipoh Prima Medic. Skilled in logistics planning and team management, excels in enhancing customer engagement and streamlining processes. Achieved significant improvements in employee productivity and morale through innovative training and development strategies. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Driven and accomplished Fiber Optic Technician with experience in fiber optic functioning and repair paired with significant knowledge of fiber optic testing equipment. Offering 2 years of extensive experience installing, repairing and maintaining cable lines for internet. Comfortable working under high pressure and able to work abroad. With background of civil engineering, able to provide backup in site activities. Willingness to take on added responsibilities to meet team goals.

Responsible Planning Specialist with 7 years of vast experience organizing production according to demands and quality standards. Well-educated in production planning and quality control principles. Hands-on and motivational professional possessing outstanding communication, recordkeeping and time management abilities. Committed to smooth, cost-efficient flow of production operations in electronic manufacturing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Proven Auxiliary Police Officer with a track record of enhancing public safety and teamwork at AIMS DATA CENTRE. Skilled in surveillance techniques and self-discipline, I've fostered collaboration with police personnel and improved emergency response efficiency. Demonstrated ability to deter criminal activity and ensure community well-being through vigilant patrols and effective communication.

 As a dedicated Sales Representative, I excel in managing my own sales pipeline, developing robust client relationships, and optimizing sales strategies to achieve exceptional individual performance. I handle every aspect of the sales process, from prospecting and follow-up to negotiations and closing deals, all while providing outstanding customer service. My goal is to drive revenue and contribute significantly to the overall success of my organization through my direct sales efforts and innovative strategies. 

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Dynamic and innovative professional with extensive experience in event management and brand promotion. Excelled in roles requiring technical skills and strong teamwork, achieving significant crowd control and sales targets.

Proven efficiency enhancer at Perniagaan Normahas, adept in order processing and customer assistance, streamlined procedures reducing errors significantly. At Al Sultan Bakeries, excelled in cash handling and fostered customer loyalty through exceptional service. Demonstrates unparalleled work ethic and reliability, meeting employer needs with precision.

Adept at enhancing student learning and administrative efficiency, I leveraged phonics-based instruction at Tadika Tiara Genius to significantly improve reading skills. Skilled in document preparation and verbal communication, I streamlined filing systems at AIM CONCEPT SDN BHD, demonstrating a blend of hard and soft skills essential for dynamic educational environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

 Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Looking for a temporary part-time job to enhance communication skills and gaining more work-environment experience 

Dynamic Warehouse Logistics Manager with a proven track record at TRICAB ASIA SDN BHD, achieving a 100% DIFOT target through exceptional time management and logistics planning. Spearheaded initiatives to streamline operations, exceeding stock accuracy goals with less than 1% discrepancy. Skilled in materials handling and fostering team collaboration. Excel in driving efficiency and safety in warehouse environments.

Adept at machine operation and fostering teamwork, enhanced product quality and efficiency at Longi Malaysia. By rigorously adhering to safety and quality standards, played a key role in exceeding production goals and reducing downtime, demonstrating a strong commitment to results through continuous improvement and effective collaboration.

Adept at driving project success and operational efficiency, tenure at KEMENTERIAN KESIHATAN MALAYSIA honed mine problem-solving and leadership skills. Demonstrating a knack for adapting to new technologies and fostering team collaboration, I've consistently improved service delivery by leveraging expertise in MS Office and effective communication.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Willingness to take on added responsibilities to meet team goals. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.

Accomplished Engineer with a proven track record at SPOTV Media Solutions Sdn. Bhd., enhancing network security and fostering client trust through effective communication. Expert in quality control and incident response, significantly improved operational efficiency and minimized disruptions. Skilled in teamwork and collaboration, adept at leading projects to successful completion. Also a Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.

At my current workplace, I have learnt to demonstrate exceptional adaptability and advanced life support skills, prioritizing critical cases and enhancing patient outcomes. Besides, I have mastered emergency medical situations with a focus on high-quality care and efficient triage processes, ensuring timely and effective treatment. Moreover, I am well equipped with emergency protocols and interpersonal skills which significantly improving patient satisfaction and safety.

Motivated and detail-oriented Computer Science student with a strong foundation in algorithms, and data structures. Experienced in various programming languages including Python and Java. Proven ability to solve complex problems through innovative solutions and effective collaboration. Eager to apply academic knowledge and hands-on project experience in a real-world setting through a dynamic internship opportunity. Committed to continuous learning and passionate about contributing to cutting-edge technology projects.

 Experienced Process Engineer with over 11 years of expertise in optimizing industrial processes across multiple technologies. Demonstrated ability to develop and implement solutions that enhance process efficiency, minimize waste, and improve product quality. Proven track record in managing complex projects, including Turnarounds and equipment procurement, and excelling in troubleshooting and resolving process issues. Strong adaptability and capability to collaborate with cross-functional teams to drive continuous improvement and achieve operational excellence. 

Driven Business Development Executive with a proven track record at AECO TECHNOLOGIES (M) SDN BHD, specializing in expanding customer bases and enhancing brand recognition through strategic marketing. Skilled in Business Development and Customer Relationship Management, adept at fostering long-term partnerships and optimizing project timelines for accelerated product launches.

Experienced Sale successfully delivering services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve market position. Enthusiastic about providing professional support in different environments.

Dynamic and results-oriented professional with extensive experience in marketing and sales promotion, notably with UNITED EVENT MANAGEMENT (AGENCY OF SONY MALAYSIA). Excelled in digital marketing and customer service, significantly increasing brand awareness and customer engagement through innovative strategies. Skilled in relationship building and adept at multitasking, consistently achieving and surpassing targets.

To work in professional environment where I can contribute myself and enrich to the latest technology and striving towards achieving excellent the organization goals.

Organized Team Manager with exceptional ability to build positive rapport, inspire trust, and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 8 years of extensive leadership experience in Customer Service field. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

To seek a position where can use experience, skills and knowledge to grow with and meet the company goals also can work overtime to boost confidence level at work and ensure companies are in the best level and that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

 Accomplished Painting Site Supervisor with a proven track record at YG Win Construction, adept in overseeing safety and ensuring project completion within budgetary and time constraints. Skilled in team supervision and problem-solving, I excel in communication and construction supervision, consistently achieving project milestones through effective decision-making and facility inspection. Aiming to use my personal skill to be qualified for this customer service job. 

IOS Developer in Swift with 6 years of experience in developing native iOS applications, macOS applications, and dynamic library. Adept in handling problem-solving skills, testing and focus on code quality and reusability. Possesses a degree in Bachelor of Information Technology (Honors) in Internet Technology. Currently seeking to leverage technical and professional expertise to learn and grow in future.

Proactive and detail-oriented, I excelled as a Teacher's Assistant at CS Tuition Centre, where I enhanced lesson preparations and materials development through adept use of Microsoft Office and strong collaborative teamwork. My efforts streamlined the educational process, demonstrating a commitment to efficiency and a positive learning environment.

To leverage extensive experience in physics education and leadership to enhance the academic excellence of the Physics department, foster innovative teaching methodologies, and support student success at Epsom College in Malaysia.

Proven leader in digital marketing and IT training at Asia Online Publishing Group, adept in training telemarketing calls using laymen terms and spearheading email campaigns with high performance, achieving significant open rates.

Implements strategic marketing campaigns to drive engagement. Used background in technology engineering to deliver more relevant and compelling marketing strategies. Well-versed in B2B IT technology marketing approaches.

Driven by a robust fitness background and sales expertise, I excelled at Celebrity Fitness Nu Sentral & Jaya One, enhancing customer satisfaction and driving growth through strategic networking and effective customer relations. Proficient in Microsoft Office, I consistently leveraged my skills to exceed sales targets and improve service delivery, demonstrating a strong blend of analytical and interpersonal abilities.

Aim to be associated with a progressive organization that gives me scope to apply functional knowledge and skills along with my hard work to involve as a part of team that dynamically works forward the growth of the organization. 
 Around 14+ years of hands-on experience with server applications in a Microsoft networked environment 
Allegis Global Solutions, Kuala Lumpur 	 from Apr 2018 to Till Date
Role: Project Operations Specialist
Client: Standard Chartered Bank 
Responsibilities: -Working in a desktop and application virtualization project leveraging Horizon7 and VMware app volumes to instantly deliver Applications and VDIs to the users without compromising user experience and eventually reducing infrastructure and management costs.Deploying Lakeside SysTrack software infrastructure in the environment to gain insights into the user experience, application behavior and system health.
Cognizant Technologies Solutions, Hyderabad from Dec 2009 to Mar 2018
Role: Manager - IT IS
Client: OLAM International from Sep 2017 to Mar 2018
Responsibilities: -Designing of production, staging, QA Cloud Infrastructures.Delivery of customer Cloud Strategies aligned with customer's business objectives and with a focus on Cloud Migrations. Design of client's Cloud environments with a focus on Microsoft Azure.Produce design documents for effectively hand over of infrastructure architectures to project team for successful systems engineering and implementation.Leading in the successful delivery of complex customer IT Infrastructure projects from planning, design to implementation.Continuously focuses on project delivery excellence and high level of customer satisfaction.
Client: United bank of Switzerland (UBS) from Dec 2009 to Sep 2017
Responsibilities: -Working as an offshore Lead in a global team providing Level 3 support for VMWARE and Citrix products based Thin Client services for the client. This includes Incident Management, Change Management and Request fulfillment requirements.Level 3 support of Virtual Desktop Infrastructure (VDI) services based on VMware and Citrix Products. EX:- vSphere ESX clusters, VMware vCenter, VMware View Broker Services, Citrix XenDesktop 5/7.6, PVS .Service Delivery Management of a team of 30 members at Cognizant which provides level 3 support of remote application services based on VMware vSphere 4/5 clusters and Citrix XenDesktop 5/7.6 based VDI solutions, Citrix PS4, PS4.5 and XenApp 6.5 technologies.Capacity and Demand Management - Including provisioning, Management and stakeholder negotiation.Project Execution including coordination, resource planning, deliverables, timeline negotiations and Business justification development, BCM planning and development.Estate management oversight including hardware/OS upgrades, patching, life cycle replacement and virtualization initiatives.Vendor management and escalation - in particular, citrix and VMware.Supporting VDI infra comprising around 400+ vSphere ESXI 5.5 based servers, 10+ VMware vCenters, 10+ Global Citrix XenDesktop 4 based farms, 10+ Citrix XenDesktop 5/7.6 based sites, 2 vmware view based broker sites. My team supports 15000+ VDIsSupporting Citrix Remote Applications hosting having 500+ citrix based servers running on Citrix XenApp 6 and 6.5 
United bank of Switzerland (UBS), Hyderabad from Mar 2009 to Dec 2009 
Role: - Sr. system Engineer - ITI

Intelligent Service Delivery Manager with 13 years of experience in BPO. Strong leader known for driving efficiency and cost savings through continuous process improvements. Polished individual with drive to proactively initiate positive change.

Hardworking Master Automotive Technician successful at correcting mechanical problems, completing routine maintenance and improving vehicle operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Driven by meticulous attention to detail and a strong foundation in customer service management,now excelled at Wilhelmsen Ships Service, enhancing transaction efficiency and accuracy.

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