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With over 15 years of experience in Customer Service Operations, BPO services, IT Service Management industry domains and over 8 years in service delivery and operations management role, I leverage strong leadership and strategic thinking to drive operational efficiency, team growth and enhance customer satisfaction. Exhibits proven capability in collaborating with cross‑functional teams to drive service excellence while demonstrating strong project execution. My expertise spans Revenue and Cost management, people development, actively championing workforce upskilling through structured training programs with a proven track record of mentoring and promoting over 30 team members to support leads. I’m motivated to further explore and apply GenAI application for service delivery optimization, AI‑enabled workflow design, Agentic AI adoption, AI workforce upskilling to support organization’s growth objectives and support client success in a dynamic and innovation-driven environment.

Bachelor of Engineering Technology in Automation and Robotics with practical experience in robotic systems, sensor integration, mechanical and electronics design, and embedded control. Proficient in industrial automation, including robotic arm commissioning, electrical wiring, and system troubleshooting. Demonstrated ability to lead technical teams and deliver effective engineering solutions, with a strong focus on IoT systems and manufacturing optimization.

Dynamic professional with expertise in leadership, multilingual communication, and strategic planning. Adept at driving organisational success through effective team management and innovative strategies. Committed to leveraging diverse language skills to enhance global business operations and achieve long-term objectives.

A law & Commerce undergraduate who are looking forward to pursue an exciting role in her career with dedication and provide efficiency to the fullest in a professional organizational environment with a good working experience in corporates and teaching organizational.

Pursuing challenging career advancement within corporate and professional settings, leveraging knowledge and skills to contribute meaningfully to organizational mission. Detail-oriented professional with strong organisational and problem-solving skills. Demonstrates effective communication and collaboration to enhance team productivity and customer satisfaction. Committed to continuous improvement and adept at managing multiple tasks in fast-paced environments.

Senior Human Resource professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results.

Dedicated practicum counselor specializing in individual counseling and program development. Proven track record in effective communication and student advocacy, enhancing mental health support initiatives.

Behavioural transformation and learning specialist with a strong track record of driving mindset and performance change in high-resistance environments. Experienced in influencing individuals to overcome internal barriers, align with purpose, and translate intent into sustained action—resulting in improved engagement, programme progression, and measurable outcomes.
Recognised for delivering record programme growth and consistently converting disengaged individuals into committed participants. Brings a unique combination of coaching, facilitation, and operational experience, with the ability to connect behavioural change to business outcomes including conversion, retention, and performance improvement.

Accomplished professional with expertise in agency distribution strategy and stakeholder management, driving digital transformation and change management initiatives. Proven track record in leading cross-functional teams and managing insurance agencies to optimise performance. Skilled in data analysis and dashboard creation, committed to leveraging these competencies for impactful business solutions.

A motivated individual in the administrative field, eager to expand knowledge and gain valuable experience. Passionate about continuous learning and self-development in a dynamic work environment.

Project and program manager with extensive experience in technology and engineering sectors, specializing in overseeing complex projects. Expertise in risk assessments and stakeholder management has led to significant operational efficiency improvements through data analysis. Proven track record of guiding cross-functional teams to deliver projects on time and within budget while upholding safety and quality standards. Strong analytical problem-solving skills and effective communication drive strategic initiatives and foster alignment among stakeholders.

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Customer Success Specialist with 14 years’ experience, including 6+ years in Shell Downstream operations, supporting sales coordination, contract lifecycle management, pricing governance, master data integrity, and compliance. Track record of delivering policy-compliant, right-first-time execution through strong stakeholder collaboration, system accuracy, and governance discipline. Experienced in SAP-enabled commercial processes and Shell contract frameworks.

Operations-focused executive with 7 years of experience in IT service environment, handling office operations, HR administration, payroll, events coordination, and executive support. Strong in multitasking, coordination, and ensuring smooth day-to-day operations. Experienced in supporting business projects, managing vendors, and assisting directors closely. Seeking opportunities in Event Coordination, Travel-related roles, or Executive Assistant positions where operational strength and reliability are valued.


  Dedicated Food & Beverage professional with a commitment to quality service and customer satisfaction. Manages daily operations, trains staff, and ensures compliance with health, safety, and hygiene standards. Delivers tailored assistance to customers, enhancing their shopping experiences and fostering brand loyalty. .
  Retail professional with focus on customer service and sales. Handles transactions, assists customers with product selections, and maintains store displays. Consistently builds positive relationships with customers and ensures satisfaction.


Accomplished professional with expertise in team leadership and technical support, adept at staff education and training. Proficient in Microsoft Word, PowerPoint, and Excel, with strong organisational skills. Demonstrates exceptional mentoring and coaching abilities, excelling in multitasking and communication to enhance customer service.

Results-driven Branch Manager with experience in fleet operations, administration, accounting support, and IT management. Proven ability to manage operational processes, documentation, and team coordination effectively while maintaining efficiency under pressure and ensuring smooth daily operations.

Dynamic professional with proven expertise in customer service and operational efficiency. Skilled in problem-solving and complaint management, ensuring high levels of customer satisfaction and loyalty. Excels in relationship management, delivering exceptional service by understanding client needs and resolving issues promptly. Engages customers to foster loyalty and drive sustained revenue growth.

I am Devan S/O Mogan, a Mass Communication graduate with a strong interest in building a career in the business and retail industry. My academic background has equipped me with excellent communication and problem-solving skills, which are essential for providing quality customer service and maintaining efficient workplace operations.
I am highly organized, dependable, and able to adapt quickly to new environments. Ambitious graduate with a passion for the business and retail industry. Utilises creativity and critical thinking to develop engaging content and marketing strategies. Committed to driving results and supporting business objectives through effective collaboration.

Motivated and detail-oriented HR graduate with hands-on experience as an HR trainee, specializing in payroll processing and employee administration. Skilled in handling payroll calculations, maintaining accurate employee records, and ensuring compliance with company policies and statutory requirements. Proficient in HR systems, Microsoft Excel, and data management, with a strong ability to maintain confidentiality and meet tight deadlines. A fast learner with excellent organizational and communication skills, seeking a Payroll Assistant position in an international company where I can contribute to efficient payroll operations while continuing to develop my expertise in global HR practices.

Detail-oriented professional with expertise in banking operations and a strong proficiency in Microsoft Office Suite. Demonstrates exceptional competence in account reconciliation and bank reconciliations, coupled with a robust understanding of risk assessment methodologies. Known for high data entry speed and the ability to remain resilient under pressure, ensuring accurate transaction recording even in high-stress environments. Career goals include leveraging skills to enhance operational efficiency within the financial sector.

Experienced Equipment Technician known for ensuring smooth operation of machinery through timely maintenance and repairs. Consistently improved equipment uptime and reduced downtime, contributing significantly to team productivity. Skilled in troubleshooting and problem-solving, delivering practical solutions to complex issues.

Results-driven Key Account Executive with over 3 years of experience in the FMCG industry, specializing in Modern Trade (MT) and General Trade (GT) channels. Proven ability to drive sales growth, improve profit margins, and manage key retail accounts through strategic planning, pricing optimization, and strong customer relationship management. Skilled in data analysis, negotiation, and cross-functional collaboration to achieve business objectives.

Dynamic Operations Manager and MBA candidate with over 10 years of cross-functional experience in education, hospitality, and finance. Proven track record of driving top sales performance while optimizing complex business workflows, underscoring a commitment to excellence. Expertise in balancing strategic leadership with hands-on technical support enhances customer retention and operational efficiency. Recognized for strategic planning, process optimization, and effective resource management, with a strong focus on team collaboration and adaptability to achieve measurable results in dynamic environments.

 Motivated Software Engineering undergraduate at Taylor's University with a strong academic record (CGPA 3.77) and multiple Dean's commendations. Skilled in C++, Java, SQL, and software development fundamentals, with experience in problem-solving, requirements engineering, and quality assurance. Proven ability to work collaboratively and take initiative through leadership roles and student engagement activities. Eager to apply technical knowledge in a real-world environment while contributing to innovative software solutions. 

I am a disciplined and motivated individual with a diploma qualification and administrative work experience at STP Cleaning Sdn Bhd, where I worked as an Admin Assistant and temporarily handled managerial responsibilities. This experience helped me develop strong communication, organizational, and client relationship skills. I am a fast learner with a confident and friendly personality, and my athletic background has strengthened, discipline and teamwork. I left my previous role to focus on my studies due to the long distance to the workplace, and I am now eager to apply my skills and experience in a new opportunity.

Seeking a position in the banking industry to utilize my interpersonal and customer service skills in building strong client relationships.
Able to understand customers’ financial needs, provide suitable solutions, and contribute to business growth through effective communication, problem-solving, and relationship management.
Experienced in customer service and sales, with strengths in cross-selling, customer handling, target achievement, time management, and adaptability in a fast-paced environment.

Over fifteen years of experience in the Oil & Gas industry managing onshore/ offshore works for both shallow and deep-water projects covering the entire life cycle from bid stage to commissioning – Detailed Design, Operations, Package and Project Management - while working in challenging environments across Southeast Asia, India, Australia, and the Middle East.

Goal-oriented Trainer with a track record of designing and delivering successful training programs for over 8 years. Skilled in analyzing training needs, creating effective training materials, and delivering engaging training sessions. Excellent in project management, communication, and interpersonal relations. Experienced Support Engineer with 11 years of remote desktop management, service desk, and as an assistant team leader. Seeking a challenging management position to utilize skills in developing strategies and leading teams to achieve organizational goals.

Seasoned F&B Operation Manager with a proven track record at Berjaya Colmar Tropicale Hotel and Chateau Hotel, excelling in operational efficiency and customer satisfaction. Skilled in hospitality management and multitasking, I've consistently exceeded revenue targets through innovative strategies and exceptional team leadership. My focus on continuous improvement and employee supervision has significantly enhanced guest experience and profitability. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Detail-oriented and organized International Business graduate with internship experience in administration, operational reporting, and customer service support. Skilled in handling documentation, preparing Excel reports, monitoring operational performance, and coordinating daily office activities. Able to work efficiently in fast-paced environments with strong time management and communication skills.

Safety-focused and self-driven HSE professional with over 7 years of offshore marine and construction experience, and 10 years in port container operations. Skilled in safety planning, risk assessment, audits, and regulatory compliance. Experienced in managing SIMOPS, conducting inspections, and leading safety programs and training. Strong collaborator with proven ability to support client relations and ensure operational excellence in high-risk environments.

Senior Medical Officer with extensive experience in the Dermatology Department at Hospital Sultanah Bahiyah, Kedah, since April 2010. Demonstrates expertise in clinical assessment, patient management, and emergency response, with a strong commitment to evidence-based practice and interdisciplinary collaboration. Proven leadership skills in team building and motivation, coupled with strategic planning and project coordination abilities. Adept at handling medical confidentiality and patient interaction while maintaining calm under pressure. Career goals include advancing medical research initiatives and enhancing healthcare delivery through innovative treatment planning.

Results-oriented Business Development Manager with over 10 years of experience in upselling products and mentoring sales teams. Led a team of associates while identifying and pursuing new market opportunities. Strong expertise in strategic planning, market analysis, and client relations, with proven skills in negotiation and leadership to drive successful business initiatives.

Dynamic Junior Assistant Manager at Sarawak Oil Palms Berhad, adept at enhancing operational efficiency and achieving an 11.7% increase in FFB yield. Skilled in leadership and strategic thinking, I excel in staff training and budgeting, ensuring compliance with sustainability standards while fostering a motivated and productive workforce.
A management professional with significant experience in supporting operational efficiency and team coordination. Known for strong focus on team collaboration and delivering results, adaptable to changing needs. Possesses excellent communication and problem-solving skills valued by employers.

Biomedical researcher with 10 years of interdisciplinary experience spanning pharmacology, toxicology, cancer biology, medical microbiology, and immunology, complemented by clinical research exposure. Experienced in experimental design, molecular and cellular techniques, antimicrobial resistance research, transcriptomic analysis, and molecular modelling, with a strong peer-reviewed publication record. Familiar with patient-oriented research, including recruitment and biological sample management. Proven educator and mentor with postgraduate and undergraduate teaching experience, including scientific writing and laboratory training. Committed to high-impact research, collaborative scholarship, and research-led teaching.

Detail-oriented and highly organized professional with a strong work ethic and a proven commitment to achieving goals in the medical and healthcare industry. Expertise includes medical audits, claims processing, stakeholder engagement, and team leadership, supported by exceptional time management skills for effective handling of multiple priorities. Passionate about establishing a rewarding career in healthcare services Worldwide, focusing on continuous skill enhancement and dedication to contributing to industry growth while embracing new challenges.

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