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Driven professional with extensive experience in customer support and administration, notably at Transcosmos BPO – Sony Playstation. China. Excelled in managing customer complaints and streamlining account operations, showcasing expertise in customer support across languages and basic accounting. Demonstrated ability to improve customer satisfaction and operational efficiency, leveraging strong communication skills and attention to detail.

Hardworking and passionate job seeker . Ready to help team achieve company goals.

Achieved significant customer satisfaction and sales growth at STAR ONE SOLUTION SDN BHD by leveraging a customer-focused approach and in-depth understanding of online reservation systems. Enhanced service quality through strategic marketing, fostering strong client relationships, and implementing innovative customer feedback analysis techniques. Excelled in team mentoring, emphasizing a performance-based culture. Top-notch Online Customer Service Representative with extensive experience providing exceptional client engagement and support through various online channels. Proven track record of success in responding to customer inquiries, resolving complaints and managing customer accounts. Collaborative and dedicated to building long-term relationships with clients. Energetic Online Customer Service Commerce representative experienced in responding to website, email and chat inquiries to meet needs of online customers. Guides customers through online ordering process in fast-paced environment using world-class technology. Promotes value of e-commerce by offering best-in-class service.

Responsible Planning Specialist with 7 years of vast experience organizing production according to demands and quality standards. Well-educated in production planning and quality control principles. Hands-on and motivational professional possessing outstanding communication, recordkeeping and time management abilities. Committed to smooth, cost-efficient flow of production operations in electronic manufacturing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

At my current workplace, I have learnt to demonstrate exceptional adaptability and advanced life support skills, prioritizing critical cases and enhancing patient outcomes. Besides, I have mastered emergency medical situations with a focus on high-quality care and efficient triage processes, ensuring timely and effective treatment. Moreover, I am well equipped with emergency protocols and interpersonal skills which significantly improving patient satisfaction and safety.

Experienced Sale successfully delivering services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve market position. Enthusiastic about providing professional support in different environments.

PMR | 2006-2008 | SEKOLAH MENEGAH KEBANGSAAN BANDAR UTAMA
Skills & Attributes

Dependable Factory Worker with 10 years of experience operating the production line. Hardworking, physically fit and OSHA compliant. Experienced in handling raw materials and chemicals. Focused on ensuring products meet quality control standards. Qualified Factory Worker with proven abilities in product processing, finishing and packaging. Safety-oriented with a great attention to detail and a high level of accuracy. Hardworking production technician offering 10 years supporting manufacturing needs. Successful working long hours in challenging environments, moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members and pitching in to help achieve team goals.

Accomplished Senior Technician with a proven track record at Unisteel Technology (M) Sdn.Bhd, enhancing equipment efficiency and reducing downtime through expert troubleshooting and maintenance. Skilled in tools setup and operations monitoring, coupled with a strong safety awareness, I excel in maintaining high-quality standards and training team members for optimal performance.

Dynamic professional with a proven track record in enhancing sales strategies and operations at SIANG
PHARMACY. Skilled in client consultation and supply management, demonstrating exceptional motivational skills. Increased client retention by 20% through innovative sales reporting techniques. Expert in delivering top-notch services as a Hairdresser, driving significant business growth.

Motivated and detail-oriented Master of Data Science graduate with hands-on experience in predictive modeling and machine learning. Successfully completed a research project on "Prediction of Mortality Risk Assessment in COVID-19 Patients Using Machine Learning" using Python. Eager to apply strong analytical and problem-solving skills in a data scientist role to drive impactful business insights and solutions. Looking forward to contributing to a dynamic team by leveraging technical skills and a passion for data-driven decision-making.

A passionate Research & Development Pastry Chef who is well versed in laminated pastries, with a drive to create new food products to suit current market trends

A motivated and enthusiastic lab technician with 3 years experience in lab work under strict guidelines and standards. Consistently follow good laboratory pratice to maintain lab equipment in good condition.

That's impressive! Having more than 20 years of experience.Absolutely! Working across different departments can expose you to various contexts and styles of communication, which in turn can broaden your understanding and application.It sounds like you're emphasizing your strong work ethic and dedication.Always learning as much as you can and never giving up.I would like to speak or type mandarin, English and bahasa malayu.language.

Goal-Oriented Contact Centre Team Manager with over 10 years of Managerial Experience. Proven leader in customer service management, adept at driving operational excellence and staff development. Elevated service levels through performance coaching and problem-solving abilities. Recognized for motivational skills and achieving a notable CSAT score improvement, showcasing a blend of strategic influence and a focus on results.

Focused Sales executive committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Accomplished leader with a proven track record at UOB - Business Banking, adept in NTB solicitation and account growth. Expert in team supervision and fostering collaboration, significantly enhancing team performance and client service. Demonstrated ability to mentor and improve skills, driving substantial growth in SME customer base. Nationwide top Team Leader for consecutively 4years in a roll and leading nationwide top branch Lebuh Bishop. Able to grow and mentor subordinate for greater good and achievement.

Accomplished HR professional with a proven track record at Kaifa Technology Malaysia Sdn.Bhd, excelling in HR analytics and employee relations. Spearheaded HR digitalization, enhancing workflow efficiency, and played a pivotal role in talent acquisition and legal compliance. Expert in payroll management and performance appraisal, significantly improving HR operations and employee satisfaction.

Over 30 years of IT (Information Technology) and Communications industries experience, having held key sales and/or management positions with MNCs such as; HP, Dimension Data (Datacraft), SAP, Dell, and Verizon. Local public-listed companies includes; Ariantec Berhad, Patimas Berhad, MCSB Berhad.
Is an enthusiastic and dedicated professional with extensive experiences across Hardware and Software, Network, Storage, ERP, Outsourcing, Security, Telecommunication, Data Centre, Cloud, Enterprise Services of the ICT (Information Communication and Technology), Call Center and Voice sectors.
An exceptional leader who is able to develop and motivate others to achieve targets, can demonstrate a strong ability to manage projects from conception through to successful completion. A proactive individual with a logical approach to challenges, who can perform effectively even within a high-pressure working environment.
He is a self-driven and a committed individual. He can be put in a key sales role or a managerial position. With his business acumen and experiences he can bring immediate value to your company.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Accomplished Manager with a proven track record at DRM Partners, enhancing project efficiency and stakeholder relationships. Expert in scope management and strategic planning, I led initiatives that significantly increased productivity and collected over 1.7 million. Skilled in staff management and performance improvements, fostering a collaborative and results-driven team environment.

Patient-oriented Nurse with 9 years of diverse experience in direct patient care, staff supervision and department/ward operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with wound care specialty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced Managing/ Project Director with a proven track record of leading and completing multimillion ringgit projects for both local and multinational clients. Expertise spans across project management, project development, engineering, and construction. Demonstrated success in delivering complex projects including residential properties, factories, specialized warehouses, showrooms, wastewater treatment plants, and infrastructure.

Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard. Aim to build an independent food business.

Accomplished Market Development Executive with a proven track record at Ancom Crop Care Sdn. Bhd., excelling in relationship building and sales presentations. Leveraged data-driven decision-making and competitor analysis to exceed sales targets. Demonstrated exceptional teamwork and collaboration, enhancing customer loyalty and operational efficiency. Skilled in pricing strategy and marketing communications, consistently achieving favorable outcomes.

Engineering student versed in reviewing plans, writing reports, researching solutions and implementing company procedures. Willingness to learn, follow instructions and work cooperatively within team environments. Computer competencies include various CAD programs and MS Office applications.

Accomplished Senior Medical Laboratory Technologist from Columbia Asia Hospital Seremban, renowned for enhancing laboratory efficiency and accuracy through innovative quality control management and effective team collaboration. Excelled in mentoring staff and streamlining workflows, significantly reducing critical test turnaround times. Skilled in laboratory procedures and fostering a culture of continuous improvement and adaptability.

Proven leader in F&B operations with a track record of enhancing customer satisfaction and optimizing staff productivity at 中央茶室. Skilled in food presentation and developing efficient scheduling processes, I excel in fast-paced environments, driving team performance, and implementing cost-saving measures. My approach combines strong analytical skills with a commitment to fostering professional growth within teams.

Polished clerical team member with articulate communication skills combined with expertise in business communications, stakeholder relations and scheduling. Supports colleagues and senior team members with administrative expertise. Accomplished in meeting objectives and improving processes. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Hardworking Medical Laboratory Technician bringing 4 years of expertise in blood bank and hematology testing needs. Skilled multitasker with excellent communication and problem-solving skills. Proven history of maintaining equipment and lab areas in alignment with regulatory guidelines.

    Fast learner    Good in time management    Ready to take others adhoc instruction or assigned task  

Accomplished Senior Technician with a proven track record at Massive Success, adept in troubleshooting, technical assistance, and customer support. Expert in enhancing equipment efficiency and reducing system downtime through meticulous maintenance and root-cause analysis. Skilled in both hard (system installations) and soft (quality control) skills, consistently delivering superior results without exceeding a single numerical percentage.

Achieved significant client base expansion at CIMB BANK BERHAD through strategic market tapping and relationship deepening events. Demonstrated leadership and cross-selling proficiency, enhancing firm's wealth management reputation with informed market insights and compliance awareness.

Experienced leader with over 15 years in operational and strategic roles within Science, Technology, and Innovation. Skilled in developing innovative solutions and processes, creating and managing high-performing teams. Proven track record in enhancing operational efficiency, fostering collaboration, and managing stakeholder relationships . Adept at translating strategic goals into actionable plans, overseeing risk management, and ensuring regulatory compliance . Ready to drive success

Accomplished Senior Project Manager at USP Industrial & Resources Sdn Bhd, adept in Agile Methodology and fostering client relationships, significantly enhancing project delivery and efficiency. Spearheaded initiatives that streamlined workflows, achieving a notable increase in productivity. Renowned for exceptional team leadership and innovative problem-solving, consistently ensuring projects exceed stakeholder expectations. Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service. Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills.

I am an optimistic and patience person even though I face problems. Because of this, I always smile and be friendly when I meet people around me. I am able to focus on my job and keep on striving until my objectives are reached. My another strength points are punctuality as I respect people around me by not wasting people’s time and do the best for whatever I promised to them. Furthermore, I am good at handling stress and pressure because I believe that proper level of stress could push me to another higher level. Besides, I can finish all the tasks on time on time and I don’t get distracted easily.

 A motivated student who will be completing Software Engineering degree by 2025. Experienced in coding languages such as Java, HTML, and CSS. Fluent in English, Chinese, and Malay. School projects included building simple apps, console-based and web application-based. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. 

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