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Graphic Designer and MERN Stack Developer with experience in branding, website design, social media creatives, and full-stack web application development. Skilled in Adobe Creative Suite, Figma, Canva, HTML, CSS, JavaScript, React.js, Node.js, Express.js, and MongoDB. Passionate about creating user-focused digital experiences.

Professional Summary
Insurance Operations professional with 2.5+ years of experience across ASR Verzekeringen and Allianz Nederland projects. Experienced in insurance policy administration, WOD UIT mutation processing, policy lifecycle management, customer and financial data validation, and payout processing. Skilled in handling policy updates, ensuring data accuracy, meeting SLA targets, maintaining compliance, and delivering high-quality operational support in a fast-paced insurance environment.

Experienced Senior SDET with over 9 years in automation testing, specialising in Selenium with Java and API testing. Developed scalable automation frameworks and validated financial applications while implementing comprehensive testing strategies. Skilled in REST/XML API testing, SQL validation, Agile methodologies, and managing defect lifecycles with JIRA and ALM tools.

Results-driven Technical Support Specialist with a proven track record at 24-7 IntouchCx India Pvt Lmt. Expert in advanced troubleshooting and mobile device support, I enhanced customer experience through effective teamwork and problem-solving. Successfully implemented feedback mechanisms, driving continuous improvement in support services and elevating team efficiency.

Versatile Assistant Professor experienced in research, content development, and educational assessment. Contributed to curriculum development and enhanced program outcomes through engagement facilitation and support of learning objectives. Focused on leveraging analytical skills to drive organizational success.

Dynamic operations professional with a proven track record at Blue Dart Express Limited, excelling in shipment tracking and team leadership. Adept at coordinating load schedules and training new staff, I consistently enhance efficiency and foster collaboration, ensuring seamless logistics operations. Recognized for strong time management and effective communication skills.

Experienced Correctional Officer with a background in security, customer service, and supermarket work. Good at handling difficult situations, following safety procedures, working with a team, lifting and moving stock, filling shelves, and completing tasks in busy environments. Reliable, hardworking, and able to stay calm and professional under pressure.

Insurance Claims Operations Specialist with 5+ years of experience across US and Australian Property & Casualty insurance markets. Experienced in end-to-end claims handling, recovery operations, liability assessment, claim investigation, carrier liaison, stakeholder management, and regulatory compliance. Proven ability to manage high-volume claim portfolios while consistently achieving SLA, quality, and productivity targets. Recognized for analytical problem-solving, strong client communication, and delivering operational excellence in fast-paced insurance environments.

Operations Manager improving technical support operations through process optimization, workforce management, and business analytics while overseeing 21–40 people across service teams. Leads vendor management, KPI reporting, and performance improvement across 1–2 vendors to deliver 3–5 process improvements per year and strengthen efficiency and customer outcomes across service teams. Turns operational data into actions that raise productivity, reduce resolution time, and support leadership decisions.

Experienced and results-driven Supervisor with a Bachelor of Commerce degree and a strong background in team leadership, operational coordination, and performance improvement. Seeking a challenging role where I can apply my expertise in workforce management, process optimization, and customer service to support organizational goals. Committed to delivering high standards, driving productivity, and fostering a positive, safe, and efficient work environment.

Detail-oriented Tax Consultant delivering comprehensive tax advisory services. Skilled in interpreting tax law and utilizing advanced tax software to optimize savings and mitigate liabilities while ensuring compliance. Excels in maintaining confidentiality, meeting deadlines, and fostering collaboration within teams.

Consulting professional with strong track record in delivering impactful business solutions. Adept at strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results.

Dynamic and versatile Collections professional with 18+ years of experience across Banking, NBFC, and Telecom sectors in North India. Currently serving as Regional Collections Manager, leading Tele-Collections for North India (Bucket-1) with a hybrid team of 136 professionals, driving performance improvement through data-driven referral strategies and enhanced customer engagement. Strong background in Recovery operations, having successfully doubled Recovery on Receivables (ROR) while managing large teams and diverse product portfolios. Career versatility includes leadership in credit, collections, and support functions, with proven expertise in vendor management, compliance, and customer relationship management. Skilled in people leadership, strategic planning, and optimizing collections performance to deliver measurable improvements in cash flow and portfolio quality.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Motivated individual aiming to engage with a reputable organization that prioritizes professional development and continuous learning

Professional sales manager with several years of experience attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.


  Strategic Commodity Manager specialising in sourcing and cost reduction.
  Drives supplier negotiations to optimise procurement processes and enhance value.
  Leads cross-functional teams to identify and implement cost-saving opportunities across global commodities, focusing on localisation and the Make in India initiative to achieve raw material targets.


Mainframe and IBM DB2 Database Specialist with 13 years of experience in enterprise banking, insurance, and retail domains, delivering scalable database solutions, modernizing legacy systems, and supporting mission-critical mainframe applications. Experienced in IBM DB2 Administration, performance tuning, version upgrades, database architecture, and production support across large-scale z/OS environments. Skilled in designing database solutions, implementing business transformation logic, and building enterprise data products through source-to-target data mapping, data transformation, and integration using IMS DB, CDC/MQ, Kafka, and cloud-enabled architectures. Proven ability to bridge traditional mainframe platforms with modern data engineering practices while ensuring high availability, security, and operational excellence.

To secure a challenging position in an organization utilizing my skill & knowledge to maximum extent & excel through learning and experience.

Results-driven professional with 15+ years of combined experience across the IT and Healthcare industries, including 4+ years of IT experience specializing in ServiceNow Quality Assurance. Experienced in leading QA teams and delivering end-to-end testing for ServiceNow implementations across ITSM, CSM, Workplace Service Delivery (WSD), Employee Center, Service Portal, and Automated Test Framework (ATF). Skilled in Functional, Regression, End-to-End, User Acceptance Testing (UAT), Post-Upgrade Testing, with expertise in testing, defect management, and production support. Proven ability to lead QA initiatives, mentor team members, collaborate with cross-functional teams, and deliver high-quality software solutions. Earlier experience in US healthcare operations, claims processing, and healthcare market research provides a strong business domain foundation and analytical expertise.

Detail-oriented professional with strong calendar management and document preparation skills. Proven ability to streamline office processes and enhance team collaboration, contributing to efficient operations.

Senior Engineering Lead with expertise in AWS and Terraform, specializing in scalable cloud-native solutions. Led development of high-performance React applications and Python API services, promoting Agile methodologies and cross-functional collaboration as Scrum Master. Demonstrated technical leadership in mentoring engineers and ensuring project delivery.

Strategic leader with over 22 years in pharmaceutical, clinical, and regulatory content strategy. Over 12 years in data transparency and disclosures. Built and led cross-functional teams to deliver complex content aligned with global standards. Experienced in global content operations, stakeholder management, process optimisation, and digital transformation.

Detail-oriented leader with extensive experience in project management and employee training. Committed to fostering a compliant and productive work environment while driving team success through effective coordination and support. Dynamic supervisor with proven strengths in team building, employee training, and project management. Adept at enhancing productivity through effective workflow coordination and ensuring compliance with safety protocols.

Results-oriented technology leader with over 13 years of experience leading IT Infrastructure portfolios, programs, projects, and service delivery for global enterprises. Skilled in driving digital transformation, enterprise business agility, strategic presales, and customer success through PMI and ITIL best practices. Extensive expertise in End-User Computing (EUC) virtualization and cloud solutions across Private, Public, Hybrid, and Multi-Cloud environments, with a strong focus on operational excellence, stakeholder management, and business value delivery.

Highly motivated professional with a consistent track record in customer service and customer focused environment. Skilled in managing inventory, creating appealing visuals for stores, and working in fast paced situations. Committed to creating a welcoming and positive environment with coworkers.


  Food and Beverage Associate with training in table service, guest communication, and service flow across hospitality settings. Supports smooth dining experiences by assisting with order service, handling 10–20 guest orders per shift, coordinating 5–8 tables per meal service, and resolving 1–3 guest service issues per week. Brings a service-first approach grounded in hospitality studies and practical exposure to food and beverage operations.
  I always consider the guest's preferences regarding what they would like to eat. If they prefer something not on the menu, I coordinate with my kitchen team to make it available for them; this delights them and ensures a satisfying dining experience.
  Knowledge of POS system.


Results-driven A/C Technician with strong skills in HVAC installation, troubleshooting, and system diagnostics. Proven ability to enhance customer relationships and deliver effective solutions promptly.

High-Impact Sales Leader and Turnaround Strategist with an extensive background driving exponential revenue velocity across National Modern Trade networks, Large Format Retail (LFR) chains, and high-volume distribution channels. Decisive architect of East Zone growth who took absolute commercial ownership over a 125+ store Samsung regional retail cluster—bifurcated into 55 National Modern Trade LFR counters (40 Reliance Digital / 15 Croma) and 70 Great Eastern Retail showrooms—to secure a 34% dominant category market share in West Bengal. Highly adept at running daily storefront reviews and managing a field force of 50+ frontline personnel via 3 direct reports to boost individual counter productivity by 15% and consistently beat Samsung corporate Annual Operating Plans (AOP) by 10%–15%. Proven track record of launching unpenetrated territories from absolute zero, highlighted by appointing a greenfield distribution infrastructure in South 24 Parganas to build a 120 upcountry sub-dealer network from scratch, generating a stable ₹75 Lacs monthly cash & carry business run-rate, and scaling a fresh Reliance Retail channel in North Bihar to a stable ₹60 Lacs+ monthly volume.

Results-driven finance professional with strong skills in financial close, general ledger accounting, and variance analysis. Proven track record in driving process improvements and ensuring accurate financial reporting.

Head of Transportation Operations overseeing trucking linehaul management, route connectivity, and network efficiency for large-scale freight movement. Improves profitability through cost controls, route redesign, and tighter coordination across hubs, franchisees, and service partners. Strengthens execution through training, audit readiness, and operational compliance.

Detail-oriented Advocate experienced in legal research, drafting, and strategic analysis. Analyzed complex legal issues and prepared clients for court hearings, resulting in successful case outcomes. Delivered impactful legal solutions through collaboration with clients to gather evidence and ensure satisfaction.

Results-oriented Senior Executive specializing in customer satisfaction and operational efficiency. Expertise in conflict resolution and financial performance management drives timely deliveries and quality service. Strong leadership enhances team collaboration and process optimization, delivering measurable results. Results-driven logistics executive with a strong focus on process optimization, budget oversight, and customer satisfaction. Proven track record in executing efficient delivery strategies and enhancing team collaboration to streamline operations.

Dynamic Process Developer with expertise in fraud detection and payment operations monitoring at Genpact. Proven ability to enhance service quality through analytical problem solving and team collaboration. Recognized for implementing process improvements that elevated operational efficiency and compliance standards, while mentoring junior associates to foster a culture of excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dynamic Key Account Manager with proven expertise in client relationship building and business development. Proficient in data-driven decision making and CRM tools, driving significant revenue growth and client satisfaction.
Results-oriented professional with extensive experience in key account management and strategic planning. Known for fostering strong client relationships and leveraging market analysis to drive tailored solutions that enhance customer satisfaction and retention.
Accomplished Key Account Manager skilled in coordinating cross-functional teams to deliver exceptional client services. Committed to utilizing CRM software proficiency and data-driven strategies to optimize account growth and achieve organizational objectives.

Results-driven ITIL v4 Certified Service Management professional with over 8 years of experience in Major Incident, Change, Problem and Configuration Management within global enterprises. Led multi-vendor teams to drive service restoration, facilitated CAB meetings, and improved service stability through continuous service improvement initiatives. Expertise in SIAM governance, stakeholder management, and operational risk management.

Successful professional qualified by 9 years plus of visible achievement in the food and beverages Hospitality Industry, offering a tradition of performance excellence reversing, distressed operations, enhancing visibility in marketplace and generating high-level profit.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Dynamic Sr. Manager with a proven track record at PNM Hitech Citycentre Mall, excelling in strategic planning and operations management in retal. Expert in resource allocation and talent development, I enhanced team productivity and reduced costs through innovative solutions, fostering strong client relationships and driving business growth.

Security and administration leader with extensive experience at KP Group, specializing in risk assessment and surveillance technology integration. Proven ability to optimize operational resources and enhance team performance through effective crisis communication. Successfully implemented AI-enabled safety protocols, resulting in improved compliance and operational efficiency.

Dedicated Middle School Teacher with a BA and B.Ed. in Political Science and English. Experienced in international education, adept at managing cultural festivals and co-curricular activities. Skilled in adapting teaching methods to accommodate diverse student needs while achieving institutional objectives. Committed to fostering collaborative learning through effective communication and innovative instructional techniques.

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