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Strategic marketing and growth leader with 16+ years of experience driving sustainable growth through market insights, product and service marketing, brand building, and market development. Proven in leading high-performing teams and executing impactful go-to-market strategies.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Motivated and resourceful Supply Chain Specialist with over 7 years of expertise managing customs compliance, inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated leader seeking to leverage strong background into a buyer, planner or supply chain role with progressive organization.

An enthusiastic educator and a passionate teacher with 2+ years of experience.Energetic Teaching assistant driven to continue to learn and grow professionally. Understands and implements new technologies and teaching strategies. Excellent at working with different learning styles.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Ardent learner and result oriented data driven professional learning to impart my skills and insights towards building strong data oriented products and services using SQL,PYTHON, R, EXCEL.

Accomplished Senior Insurance Executive with a proven track record of driving revenue growth and operational excellence in the insurance industry. Over 5 years of experience in leading high-performing teams, developing strategic business initiatives, and fostering strong client relationships. Adept at navigating complex regulatory landscapes, optimizing underwriting processes, and delivering innovative insurance solutions. Recognized for consistently exceeding sales targets, managing risk effectively, and improving overall profitability. Strong communicator, adept at presenting complex insurance concepts to diverse audiences. Seeking opportunities to leverage expertise in a dynamic organization committed to achieving industry leadership and client satisfaction.

With 20 years of experience in ﬁnance and accounting, currently as a Manager at EYO Solutions India LLP, a leading provider of US based accounting services. I have a Master's Degree in Business/Commerce and currently pursuing Enrolled Agent certification by the Internal Revenue Service, which enables me to handle complex tax issues for US clients. I oversee the accounting, reconciliation and review/assist my Team in the month-end close procedure specially General ledger management (R2R). Using various software/tools, such as Quick-books, Net-suite, SAP FI, Oracle EBS, Bill.com, Xero, Sage, Microsoft Excel and Microsoft Word. I also have experience in Team Handling, Internal audit and Accounts Receivable & Payable management. My mission is to provide high-quality and timely ﬁnancial services to my clients and support the growth and success of the Team and organization. I am passionate about learning new skills and staying updated on the latest trends and regulations in the Accounting and taxation domains.

Results-driven professional with two years of experience in sales background.I Have a proven track record of achieving measurable outcomes and delivering high-impact results.My Expertise includes pre and after Sales solutions maintaining the organizational code of conduct and I have a strong commitment to continuous improvement and excellence in enhancing and smoothening the entire sales processes.Increased Sales revenue by 35% within a year through strategic implementation of targeted marketing.Exceeded Quarterly sales targets consistently, resulting in a total of Rs 165000000 in additional revenue for the company.Leading successful cross-functional teams and collaborative approach helps in adding more efficiency in me

Experienced Senior Test Engineer with 8 years of hands-on expertise in end-to-end ETL/Database testing and quality assurance. Proven ability to design and execute comprehensive test plans, identify data anomalies, and ensure data integrity within complex ETL pipelines. Adept at collaborating with cross-functional teams, driving process improvements, and delivering high-quality software solutions. Thorough quality assurance professional highly skilled in manual application testing. Partners successfully with project management and development of team members to put out high-quality software for customers. Decisive in identifying problems at any stage of production.

Observant Accounts Payable Analyst possessing in-depth knowledge of accounting standards, principles and procedures. Compiles payment data, monitors invoice processing and funds disbursement and prepares summarized income-expense reports using SAP. Analytical professional committed to accurately evaluating, recording and presenting financial data.

Escalation Manager | 10+ Years in Customer Success | Driving Operational Excellence & Customer Trust
With over a decade of experience in technical support and customer success, I specialize in managing enterprise escalations, enhancing support operations, and building high-performing teams that drive measurable results. I bring a strong foundation in technical troubleshooting, cross-functional collaboration, and process optimization.
Currently serving as an Escalation Manager at Helpshift, I lead mission-critical issue resolution, reduce churn risk, and collaborate closely with Engineering and Product to deliver fast, sustainable outcomes for enterprise customers.
Leadership Achievements

  Escalation Process Optimization: Reduced average resolution time for escalated issues by 30% through workflow redesign and proactive stakeholder engagement.
  CSAT Improvement: Contributed to an 8% increase in CSAT scores over 12 months by improving response quality and escalation handling practices.
  Backlog Reduction: Cut escalation backlog by 25% through better prioritization, real-time reporting, and cross-team coordination.
  Training & Coaching: Mentored junior support engineers, resulting in a 20% improvement in first-response quality and faster ramp-up times.
  Cross-Functional Success: Partnered with Engineering and Product to resolve 90%+ of customer-reported issues within SLA, directly contributing to customer retention.
  Tooling & Reporting Enhancements: Implemented new escalation reporting metrics and dashboards, improving visibility into issue trends and resolution times.

Core Competencies

  Enterprise Escalation Management & Incident Response
  Technical Support Operations & Leadership
  Process Design & Knowledge Management
  Customer Experience Strategy
  Data-Driven Decision Making
  Cross-Functional Collaboration (Support, Engineering, Product)
  Agile & ITIL Methodologies

Career Vision
I aspire to grow into senior leadership roles where I can scale global support operations, build resilient teams, and drive strategic alignment between customer support, product development, and business goals. I'm passionate about creating support ecosystems that not only solve problems, but build long-term customer trust and loyalty.

Hardworking and successful business development professional develops strategic plans to market products and services for companies. Skilled at building and maintaining customer relationships, developing partnerships and strengthening vendor connections. Exceptional sales, service and business planning knowledge. Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.

A PMI certified Project Management Professional ® with experience of 13 years in managing large scale infrastructure projects. Expertise in Business Need analysis, Project Planning & Scheduling, Project Management, Resource management, Cost Control, Contracts Management, Design Management and Project reporting. Having knowledge of Agile and Waterfall project management methodologies from initiation to closing with the ability to drive and manage multi-disciplinary, multi-cultural teams to deliver projects with competing priorities that meet customer satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Engineer checker position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Adaptable Planning Engineer with outstanding project coordination and preparation skills. Technical document prep and site activity monitoring abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Focused System Analyst adept in planning and implementing life-cycle multi-platform analysis program ,skilled and results-driven data engineer with relevant experience of 2.5 years in designing, developing, and maintaining data infrastructure and pipelines. Proficient in utilizing a variety of programming languages and big data technologies to extract, transform, load, and analyze large volumes of data. Skilled in extracting, transforming, and loading data from diverse sources, ensuring data quality and reliability .Multi-talented System Analyst implementing best practices for scalability and support. Versed in deploying applications and identifying trends through careful data assessments.

Kanya Kumari Maddi over 11 years of experience primarily working in E-Commerce and Telecom domains. She is a strategic and skilled in guiding navigation of modern technologies, organized team leader who builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership with demonstrated skill in translating technical requirements to business solutions.


Compassionate professional skilled in managing medical conditions and fostering positive relationships with patients and families. Expert in communicating medical terminology clearly and concisely to patients, families and other healthcare professionals. Highly organized and detail-oriented for accurately completing paperwork and documentation.
Diligent professional proficient in utilizing EMR software to document patient encounters and histories and to order and review lab results. Committed to staying current with the latest advancements in medical research and treatments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Strategy & Operations || Project Management Professional
IIM-A alumnus and certified (PMP®) professional with 8+ years of experience in Project Management, Project Control & Planning, MIS, Contract Administration, Internal Audit & Knowledge Management. My aim is to contribute to the long-term & sustainable growth of the company by taking up challenging, adventurous, time & cost-optimizing assignments and capitalizing my Project Management and problem-solving skills in various areas of business functions while being resourceful, innovative, and utilizing my skills.

Talented Executive Engineer with superior planning, team management and problem-solving strengths. Hardworking and multi-talented leader and decision-maker. Offering 10 years of progressive experience in construction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

19 Years of expertise in managing and optimizing large-scale Talent Acquisition and Contingent Workforce Programs. Proficient in developing and implementing comprehensive contingent workforce strategies to drive efficiency, cost savings, and talent quality. A dynamic leader with a strong ability to lead and motivate cross-functional teams, drive performance excellence, and achieve organizational goals.

Dedicated Web Developer with 3 years of comprehensive experience collaborating with colleagues to achieve sleek and streamlined experiences. Expertise in data marketing analysis and revising websites to improve function. Successful at managing strong teams of developers to maximize profits. Savvy Web Developer eager to integrate rich media and exciting assets to grow usership. Innovates web design through novel site elements and app capabilities. Passionate about presenting users and clients with new, useful and attractive assets for online consumption. User-minded Web Developer prioritizes usability and adaptability during projects. Designs sites and apps to attract users with aesthetically pleasing interfaces and exceptional UX elements. Comfortable working within large-scale collaborations or on individually-developed assets.

 Engineering student versed in reviewing plans, writing reports, researching solutions and implementing company procedures. Willingness to learn, follow instructions and work cooperatively within team environments. 

Overall 18+ years of IT experience in Enterprise Application Development, Build Management, Release Management, Program Management, Project Delivery, and Product Maintenance. Good knowledge of DevOps and hands-on experience implementing the CI/CD pipelines using PowerShell and TFS. 8+ years of project management experience in software delivery and web portal launches. Demonstrated track record of successfully managing small to large-scale projects from start to finish. A highly motivated and energetic professional who understands and meets customer needs. Ability to work with cross-functional teams with good collaboration skills and ability to deliver products on time and with high quality. Hands-on expertise in Web/SQL Performance tuning and Performance analysis of complex queries Involved in all phases of SDLC - Feasibility study, Requirements Analysis, Planning, Design, Development, Unit testing & Deployment.

Dedicated to bring process efficiency in operations. Expert in implementing measures to track KPIs in different departments. I have built & scaled teams to withstand seasonal workflow. I have 8 years of experience in operations, Data Ops & quality along with this I am responsible for information security as well. I am an advocate of creating self sufficient teams across departments.

Looking forward for a challenging position in a progressive, growing and results-oriented organization that seeks an ambitious and courier conscious person, where acquired skills and education will be utilized toward continued growth and achievement.

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Network Applications and Security Engineer at Allot. Professional with 6.8 years of progressive experience in Telecom and IT industry. Demonstrated skill identifying business risks and compliance issues and designing proactive solutions. Background designing and implementing layered network and cyber security approaches.

   Dedicated logistics professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. 

He is a Post Doctorate in Earth Science (D Sc) with Doctorate in Geology (Ph D) and Master’s Program in Civil Engineering (Geotechnical & Soil Dynamics) with more than 22 years of experience in planning, investigations, design and detailing of Road Tunnels, Railway/Metro Tunnels, Tunnels, Water Tunnels, Hydro-Power and Construction Industry projects.
He has worked at various positions as Project Manager, Department Head (Technical & Project Execution), Independent Geotechnical Consultant, Design Manager, Construction Manager- Civil & Geotech. Currently he is working as Department Head (Technical & Project Execution) and involved in different underground infrastructure projects, design and construction projects works.
He has developed admirable competences in Project management, managing technical staff, resource management, scheduling, budget estimations, coordination with other engineering disciplines/interfaces design, and interaction with client and construction supervision team on different execution project.
He has developed expertise in engineering Geology and geotechnical appraisals for Major Slopes, Tunnels, Caverns and other Underground opening. He has developed strong analytical skills in various disciplines of complex engineering software’s like Auto Cad, SlopeW, Phase2, Dip, RS02, Examine3D, Unwedge, Dips, Plaxis, Unwegde, Swedge, Slide etc.

I bring 19 years of experience in the IT industry, specializing in data analytics across diverse domains including Customer Care, Technical Support, and Business Support. Proficient in SQL coding and expert in Python-based web scraping, I am enthusiastic about harnessing data to generate insights.

My career journey reflects a commitment to constructing intricate logic for actionable insights with excellent time management skills, pressure handling, and collaboration skills and ability to foster effective teamwork.

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

 Seasoned Business Analyst offering 8 years of banking industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. 

Having 2.5 years of experience in manual testing and recent experience in Automation .Skilled in understanding software requirement specification and identifying the required Test scenarios. Professional software testing experience that includes effective test case designing and preparing . Expertise in Bug Tracking and Bug Reporting process , by using Redmine tool, Successful at testing based on customer requirements to produce on-target deliverables. Demonstrated expertise in leading-edge software development and testing methods.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Business-minded Finance Manager promoting more than Number years of expertise overseeing transactions and reconciling monthly financial reports. Highly collaborative individual with track record of effectively training and coaching staff members. Offering confidence, team contribution and decision making skills. Results-driven Job Title experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Proactive Job Title with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

My experiences have taught me that my success strongly depends on my accountability level. Therefore, in any activity, I seek to assume responsibility for the deliverance of high quality outcomes in both good and bad times, and take ownership of all responsibilities within my own role. A result-driven, self-motivated individual with proven track record of more than 7 years in the areas of Sales, Marketing, Adept at working in multi-location setup and handling diversities in business ventures. "Best Practices" with due diligence, care & aggression as per territory requirement while always caring older accounts. BRIEF SYNOPSIS MBA with specialization in Marketing and an overall 6+ years of experience in Sales, Marketing, Business Development, Team handling and Client Relationship Management. Currently working with Extramarks Education India Pvt. Ltd. As Business Development Manager. Managing a team of 15-20 people & responsible for revenue targets & customer relationship management.

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