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Hello,
Welcome to my professional world
I am Hemanth Gullipalli, 30 years old from Andhra Pradesh, I can speak Telugu, Hindi & English fluently.

I am a Btech (Information Technology), MBA (Marketing & operations) which is why I am good at technology and Management. I have good Analytical skills with an ability of Problem solving by Critical thinking.

I pass my free time by reading books (Self-development) and solving Aptitude problems. I am also interested into Video gaming, Photography and Video editing. I am a good cricket player as well.

I carry 7 years of experience into sales, sales management, sales trainings and L&D in Education and e-leaning industries.

I believe in continuous learning leads to improvement. so i spend my time learning new skills which allows me to stay tuned to the current market trends and organizational changes.

I am good at building processes which can be the pillars of excellence in any organization. Creating SOP for any process, KPI for any role is my expertise.



Collaborative individual trained and ready to succeed in high-volume food environments. Offering exemplary stock rotation and inventory oversight skills. Ready to master new challenges in the role of Commis Chef.

With an extensive background spanning over 12 years in the field of software engineering, I come equipped with a wealth of knowledge and expertise around the creation, testing, and deployment of software products that are both scalable and modular. Rooted in a foundation of product development, project coordination, and client interaction, I am a seasoned professional who excels as a well-organized team player. By leveraging strong interpersonal abilities, I foster effective collaboration with stakeholders both internal and external to ensure the seamless fulfillment of project-specific technical prerequisites.
My track record serves as a testament to my proven ability to ensure the adherence to project deadlines, achieved through vigilant progress monitoring and the strategic resolution of performance bottlenecks. Proficient across a spectrum of programming languages, frameworks, and development tools, I am unswervingly dedicated to upholding high standards of code quality and optimizing the efficiency of projects. I possess a comprehensive understanding of software architecture, design principles, and the intricate nuances of full-stack development. Bolstered by my unwavering commitment to staying at the forefront of industry trends, I am fully equipped and ready to harness my skills to elevate the capabilities of your team.
At present, I am wholeheartedly engaged in actively pursuing an opportunity that allows me to bring my extensive expertise to a forward-thinking team, in the capacity of a Senior Software Engineer. The track record I've built through delivering software solutions of the utmost caliber fuels my enthusiasm for embracing challenges that harmonize with my skills and my deep-seated passion for groundbreaking development.


  Passionate about Data and Business Analytics to help build high growth customer centric Organization.
  Leading Customer Success (CS) Analytics team for performance management of SaaS Product business to increase ARR in VMware.
  Responsible for Product development, Stakeholder Management, Team Management, Requirement Gathering and Problem Solving through Statistical Method, Machine Learning and Analytical Solutions.
  Affinity to solve interconnected problems across industries such as SaaS Products, Petroleum Retail, Hospitality, e-Support technology Services and Retail Competitor Analysis.


An enthusiastic, self-motivated software developer with over 2 years and 10 months of experience, specializing in Front-end development and responsive web design. Constantly seeks out challenging learning opportunities to gain hands-on experience. Detail-oriented, organized, proactive and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player and effective communicator.

Executive Summary
Visionary leader with over 15 years of experience in Product Support, driving operational efficiency, fostering customer trust, and building high-performing global teams. Proven ability to align support strategies with organizational goals, achieving consistent improvements in customer satisfaction and operational metrics. Led a global technical support team to eight consecutive quarters of customer satisfaction growth, reaching a record-high 90%+ CSAT, and implemented transformative processes that enhanced efficiency by over 30%.
Leadership Achievements

  Global Team Leadership: Directed a 50+ member global technical support team, achieving operational consistency across diverse geographies and time zones. Increased team productivity by 25% through structured training programs and process standardization.

  Knowledge Management Optimization: Designed and implemented a knowledge management system that reduced resolution times by 40%, ensuring consistent and accurate support delivery.

  Process Innovation: Created and streamlined customer support workflows, improving ticket resolution efficiency by 35% and response times by 20%.

  Customer Trust Building: Fostered long-term client relationships, resulting in a 15% increase in customer retention and elevated trust scores across key accounts.

  Cross-Functional Collaboration: Partnered with Engineering and Product teams to prioritize and resolve 95% of customer-reported defects within SLA timelines, ensuring alignment with product roadmaps and customer expectations.

  Cost Savings: Strategically optimized support operations, reducing operational costs by 15% while maintaining service excellence.
Key MetricsIncreased team CSAT scores from 82% to 90%+ over two years.
Reduced ticket backlog by 25% through proactive resource allocation and streamlined escalation processes.
Enhanced self-service capabilities, driving a 20% increase in customer portal usage and lowering inbound queries.


Core Competencies

  Global Team Leadership: Expertise in managing large, cross-regional teams, ensuring consistency and excellence across operations.

  Knowledge Management: Architected systems that improved internal knowledge sharing and customer-facing documentation.

  Strategic Process Development: Skilled in designing scalable, data-driven processes to improve efficiency and meet KPIs.

  Customer Experience: Focused on delivering exceptional customer outcomes through trust-building and proactive solutions.

  Cross-Functional Alignment: Experienced in fostering partnerships between Support, Engineering, and Product teams to drive continuous improvement.


Career Vision
Seeking a leadership role in a forward-thinking organization that values innovation, operational excellence, and empowering teams to deliver superior customer outcomes. Dedicated to leveraging global management expertise, data-driven strategies, and collaborative leadership to drive measurable success and long-term growth.

Managed Learning and Development process for all locations in Europe, United State, Australia and Japan with over 3.5 years of experience in managing multiple platforms and tools to develop and sustain learning culture in the organization served complemented with exceptional customer relationship building. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Strategic AI Project Manager with a strong background in delivering Azure-based data and analytics solutions. Led end-to-end GenAI and AgenticAI initiatives, including voice-enabled AI systems that enhance business insights. Expertise in Agile/Scrum management and cross-functional leadership across data engineering, AI, QA, and DevOps. Translates complex AI solutions into tangible business outcomes while ensuring data governance and compliance.

 Senior Software Professional with 15 years of industry experience in all the areas of software engineering from design, implementation to testing. Seeking to work on interesting projects with a decent organization. 

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering 7 years of experience and company-oriented mindset.

  Innovative and goal-oriented Management professional committed to Portfolio. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through hardcore and determination.
  Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.

Results-oriented and innovative Senior Software Engineer with 6 years of experience. Easily communicates complex technical requirements to non-technical stakeholders. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Self-motivated Marketer highly experienced in diverse marketing strategies. Proven skills in increasing customer engagement and business visibility in online searches. Experienced in developing marketing initiatives, increasing business success, and boosting sales. Excellent leadership, organizational, and decision-making abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.

Enthusiastic System Engineer offering 5 years of experience in Infrastructure support, scripting and Remote Desktop Services. Polished and highly educated with desire to work within IT sector. Deep understanding of operational dependencies of applications, networks, systems, security and group policy.

MBA with 14 plus years of expertise in ﬁelds of Fintech/Telecom/Handsets/Hospitality. A competent professional with 14 plus years of experience and distinguished capabilities in Channel Sales, Distribution, P&L handling, Operations , Direct Sales and handling small to mid-level team for achieving organizational and business excellence. As well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Experienced Marketing Research Analyst and Tableau Developer with a demonstrated history of working in the Information Technology and Services Industry. Skilled in MS Dynamics CRM Marketing. Have worked in Dynamics CRM Marketing . Maintain and improve data quality in Marketing Database and all online communications platforms. Execute data cleaning activities across marketing platforms including analysis, execution and status reporting.

Expertise In: Data minning, Data cleaning, Data manipulation , Advanced Search . Handling queries. Creating Dashboard in Tableau. Advanced Excel.

Responsible for driving operational excellence across multiple regions in APAC and Middle East to ensure seamless last-mile operations . With over 7 years of experience in the logistics industry, Developed a deep understanding of last-mile operations, transportation, driver management, and 3PL management .

Expertise in leading cross-functional teams and managing complex logistics projects has resulted in increased efficiency, reduced costs, and improved customer satisfaction. Passionate about leveraging technology to enhance the operations visibility and optimize processes.

Collaborate closely with the partner operations team, fleet management, and customer service teams, to ensure that company's logistics operations align with business objectives. Committed to building a culture of continuous improvement and empowering the team to develop their skills and reach their full potential.

An ambitious and motivated manager with over 7 years of experience for driving sales and profitability through innovative strategies. I possess a successful track record in operations, customer service, revenue growth, and vendor sourcing. Continually driven to drive profitability, control costs, and improve processes. Team leader adept at training colleagues to increase profit in a highly competitive sector.

Customer-focused, visionary-thinking Customer Success Manager with over fifteen years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

Detail-oriented and analytical Data Analyst with robust experience in data visualization, data manipulation, and statistical analysis. Highly skilled in Python, SQL, Tableau, and data science methodologies, with a proven ability to extract actionable insights and communicate findings to both technical and non-technical audiences. Adept at building interactive dashboards, optimizing digital outreach campaigns, and supporting strategic decision-making. Holds a Master's in Advanced Materials Science and Technology and a Data Science certification from Simplilearn in collaboration with IBM.

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Experienced Strategic Leader in Advocacy & Communications, with a proven 15-year track record of creating and executing effective communication plans to achieve organizational objectives. Skilled in leading diverse teams and driving impactful campaigns. Excellent at building strong relationships with key stakeholders, including government officials, media, industry bodies, and community groups. Expert in crisis management, policy communications, PR and corporate social responsibility (CSR). Committed to driving positive change through focused advocacy and communication strategies.

Skilled Data Processing Assistant with more than 3 years of industry experience, specialized in analyzing complex data sets to derive key business metrics. My extensive knowledge of Python, SQL Server, Statistics, MS Excel and Power BI Dashboards enables me to perform analytical exercises on ad-hoc projects and work independently on large scale initiatives.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

 Organized Human Resource Associate with three years of experience, I have edged my skills and expertise in various aspects of human resources management. Throughout my career, I have actively contributed to talent acquisition, onboarding, employee relations, and performance management processes. With a keen eye for detail and a strong understanding of HR policies and procedures, I have successfully supported the HR team in maintaining a productive and positive work environment. 

Sales development enthusiast with 8+ years of exp in Inside Sales – B2B - Business Development in US & Canadian market – SaaS & Product Sales specialized in Cold Calling, Social Selling (LinkedIn, ZoomInfo) Lead Generation, Email marketing campaigns - Market Research, Secondary Research - RFP’s, RFQ’s, Client Acquisition, Pre Sales & Post Sales Support covering industries like Manufacturing, Retail, Healthcare, Fintech, Automotive, Computer Software, Transportation, eCommerce etc.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Driven by the ability to handle a wide range of financial needs. Decisive planner and problem-solver with an understanding of marketing and sales strategies that drive business growth. 7-year track record in working with the banking sector. Consistently awarded the best performer by all the employers I worked with until now.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I'm a Techno Functional Project Manager (QA & Analytics) with 10+ Experience in delivering the quality products to the market with Showcasing Versatility and flexibility. Currently, working at Johnson Controls - Sensormatic Division.
Handled and delivered CMS platform migrations, Complex customizations in AEM & Sitecore CMS based Websites and Applications . I have shipped 30+ Mobile Applications(Android & iOS) and 10+ Web applications, worked on Smart TV and streaming applications as well. Having worked with products ranging from Million Users applications to the startup ideation prototypes, i can fit right in any work setup. In these 10 years curiosity & flexibility were the biggest learning. Worked in Agile teams, Lean Startup teams, catered to marketing and sales teams, Worked closely with Entrepreneurs, Hustlers, Tech Architects, UI/UX designers, Product Mangers, Analytics teams, Data scientists, Managed Contractors, Was a contractor, Worked with Multiple Vendors and list goes on.
So Hire me :)

"I have no special talents. I am only passionately curious" - Albert Einstein

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Seeking a position in an organization that provides me ample opportunity to explore & excel while carving out the niche for personal, professional as well as organizational goals. My basic objective is to hone in my skills for comprehensive personality development and be an epitome of trust and reliability in the corporate world. My prime goal is to understand professional environment and capitalize on opportunities. Personal Skills Client Interaction in an Effective manner. Problem Solving and Decision Making. Quest to learn something new. Disciplined Finance Intern pursuing opportunity to further studies and add to hands-on financial services experience. Accomplished at performing quantitative data and producing graphs. Excellent report drafting and monthly statement analysis talents. Flexible and hardworking eager to listen, learn and support superiors.

'Dedicated Professional Cricket player with International experience, naturally competitive and goal orientated with excellent pace and control'.
When I first took the field for Haryana in January 2015, I was only 16 years old, and I ended up scoring the most runs.
I love challenges, whether on or off the field. When others might have given up, I have led the squad to victory many a times. To become an invigorating Leader and Batsman is my ultimate goal.
I do not bowl often, but when I do, I ensure that the batter leaves the field.

Experienced Customer Support Manager bringing 11 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Knowledgeable Finance Analyst bringing 6+ years of experience identifying and mitigating risks, enhancing business decisions and locating opportunities. Well-versed in completing complex analysis to develop and improve operational processes aligned with business goals.

 Savvy expert experienced in troubleshooting IOS hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. 

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