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Drawing on a solid foundation in customer service and a demonstrated history in managing churn, renewals, and retentions, brings considerable expertise in elevating customer satisfaction and loyalty. Throughout career, held leadership positions where successfully led customer support teams, devised retention tactics to mitigate churn, and enhanced renewal procedures to bolster revenue streams. Deeply committed to providing outstanding customer experiences, leveraging feedback analysis to refine retention initiatives, and nurturing a culture of customer excellence across organizations.

Dynamic Lead Software Engineer with a proven track record at Airbus Group, specializing in microservices architecture and API development. Adept at mentoring teams and conducting rigorous code reviews, I consistently deliver high-quality software solutions while enhancing team productivity and collaboration. Passionate about leveraging technology to drive project success.

1. Peer Reviewed Journal Articles/Abstracts
Kaur G, Sharma A, Conde J, Kaur N, Rajkumar R, DHIR B, Sandhu L, Kumar B, Kain R, Uppal A, Khillan R. Unveiling the Spectrum of FISH Abnormalities in a Decade-Long Retrospective Study of Multiple Myeloma Patients: Insights From an Underrepresented Population. Clinical Lymphoma, Myeloma & Leukemia. September 2024; Volume 24(S1):S539-S540.
Publication Status: Published.
Article URL: https://www.clinical-lymphoma-myeloma-leukemia.com/article/S2152-2650(24)01650-1/abstract

2. Poster Presentation
Buttar AS, Kaur G, Bajwa US, Tamrakar A, Ma A, Madahar MK, Samchenko K, Vishnoi A, Nanda K, Kudtarkar I, DHIR B, Khillan R . 2024 AMA Research Challenge. Poster presented: Mapping Multiple Myeloma: Cytogenetic Profiles and Their Impact on Lab Presentation and Prognosis. Lake Buena Vista, FL, United States of America; 11/08/2024.

3. Poster Presentation
Kaur G, Sharma A, Conde J, Kaur N, Rajkumar R, DHIR B, Sandhu L, Kumar B, Kain R, Uppal A, Khillan R. The Society of Hematologic Oncology (SOHO) 2024. Poster presented: Unveiling the Spectrum of FISH Abnormalities in a Decade-Long Retrospective Study of Multiple Myeloma Patients: Insights From an Underrepresented Population. Houston, TX, United States of America; 09/04/2024.
Event Link: https://www.clinical-lymphoma-myeloma-leukemia.com/article/S2152-2650(24)01650-1/abstract

4. Oral Presentation
Dhir B. Subclavian Steal Syndrome: A rare case presentation.
Remedium 2022; 04/23/2022. Patiala, India.

5. Oral Presentation
Dhir B. Lesch-Nyhan Syndrome
Hematology Update 2023; 03/05/2023. Patiala, India.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Dynamic Senior Community Manager at 91 Springboard Business Hub, adept at enhancing member satisfaction and retention through exceptional relationship building and event planning. Skilled in CRM management, I foster community engagement and consistently monitor feedback to drive improvements, ensuring a positive environment for all members.

Results-driven Supply Chain and Operations Management professional with 3 years of experience in logistics, production planning, procurement, and inventory management. Adept at optimizing processes, managing packing materials, and coordinating production plans to meet business objectives. Currently working as a Senior Executive in PPC (SCM) with a strong focus on efficiency, cost-effectiveness, and data-driven decision-making.

Electrical engineering graduate skilled in Power Systems and Electrical Machines, with basic knowledge of C and Python programming. Completed two projects and a technical workshop, demonstrating practical expertise. Driven to contribute technical abilities to innovative solutions, with a keen curiosity for emerging technologies and a readiness to adapt to the evolving tech landscape.

Dynamic Senior Manager with extensive experience at IBM India Pvt Ltd., excelling in Agile coaching and project management. Proven track record in enhancing team efficiency and fostering collaborative engagement. Skilled in Scrum methodologies and retrospective analysis, driving continuous improvement and delivering high-quality results in fast-paced environments.

Dynamic leader with extensive experience at the United Christian Church of India, excelling in policy development and team leadership. Proven track record in budget management and regulatory compliance, fostering operational efficiency and positive organizational culture. Adept at conflict resolution and interpersonal communication, driving strategic initiatives to enhance productivity and staff development.

Dedicated and reliable customer service professional with over 2 years of experience in providing exceptional support in fast-paced environments. Skilled in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Demonstrates strong communication, problem-solving, and multitasking abilities. Proven track record of maintaining positive customer relationships and contributing to team success. Quick learner with a positive attitude, seeking to leverage expertise to enhance customer experiences and contribute to organizational growth.

Dynamic security professional with extensive experience at Vision Property Management Services, excelling in physical security and emergency response. Proven track record in risk assessment and team supervision, ensuring top-tier safety standards. Adept at developing effective security programs and fostering communication, resulting in enhanced operational efficiency and preparedness.

Technical Facility Manager with over 11 years of experience in managing and maintaining complex facilities. Adept at implementing preventive maintenance programs, leading technical teams, and ensuring compliance with safety regulations. Proven track record of optimizing facility operations, reducing downtime, and improving energy efficiency. Excellent problem-solving skills with a focus on delivering high-quality service.

With over 13 years in the tech industry, I’ve always believed in innovating through technology and empowering teams to deliver solutions that make a difference. From agritech to banking and e-commerce, I’ve helped organizations drive digital transformation by building scalable systems and leading cross-functional teams.
I thrive on solving complex problems — whether that’s creating automation frameworks for software testing or strategizing technology partnerships to drive business growth. I’m particularly proud of my work on the Shiksha Farmer Advisory App, a mobile platform designed to support farmers with real-time market data and AI-powered tools.
Here’s what I’ve accomplished:
· Led the development of cutting-edge test automation frameworks that improve efficiency, accuracy, and coverage for web, mobile, and API testing.
· Spearheaded digital solutions for AgriTech, including POS systems for agricultural stores, improving inventory management and streamlining operations.
· Played a key role in strategic tech partnerships, driving innovation in agriculture and product development to meet modern challenges.
I’m currently leading tech partnerships at Falca E-Solutions, focusing on bringing transformative technologies to the agricultural sector. My goal is to continue leveraging my experience in test automation, product development, and business strategy to create real-world impact.

Versatile Army veteran with over 30 years of leadership experience in the Indian Army and Bank of Baroda, demonstrating exceptional skills in administration, strategic leadership, and business growth. Proven accomplishments include overseeing security and administration for Raj Bhavan as ADC to three governors and leading land acquisition initiatives while coordinating with multiple stakeholders in J&K. As Defence Banking Advisor for key regions, strengthened relations with Defence Forces and expanded institutional banking while spearheading digital transformation efforts. Expertise in crisis management, change management, and developing training programs to enhance organizational effectiveness.

Dynamic Senior Data Analyst with a proven track record at Appstix Technologies, adept at leveraging Power BI for impactful data visualization and trend analysis. Enhanced sales by 10% through actionable insights while mentoring over 500 students in data techniques. Skilled in DAX and effective communication, driving data-driven decision-making.

Dynamic Process Specialist at Infosys BPM with expertise in fraud detection and prevention. Proven track record in process analysis and client relationship building, implementing strategies that enhanced operational efficiency. Skilled in multitasking and continuous improvement, I excel in delivering actionable insights and training teams to uphold high standards of accuracy and compliance.

Dynamic HR professional with extensive experience at BLOOM HOTELS Pvt. Ltd., excelling in employee engagement and retention. Proven ability to foster positive work environments and implement effective training programs. Skilled in decision-making and event planning, I am dedicated to enhancing team collaboration and driving organizational success.

Dedicated psychology graduate student with strong research, analytical, and clinical skills. Proficient in psychological assessment, and evidence-based therapeutic techniques (CBT, DBT). Passionate about mental health, ethical practice, and applying psychological principles to improve well-being. Excellent communication, critical thinking, and client rapport-building abilities.

Insightful key account manager offering several years of hands-on experience maintaining cordial relationships with the company's clients by thoroughly researching customer needs and verifying the timely delivery of products. Well-educated in sales and customer service protocols and procedures, paired with an aptitude for building relationships with people of all levels. Familiar with industry market trends and best practices.

Diligent Quality Manager with over 16 years of experience in the automotive industry practicing Statistical Process Control, Supplier Quality & Supplier Development,In house Product Quality, PPAP, 8D's, Root Cause Analysis, Six Sigma, and Continuous Improvement. Skilled in working with cross-functional teams, and conducting people supervision and development . Organized and analytical with fluency in English and Spanish. Quality management professional with history of driving process improvements and ensuring compliance with stringent quality standards. Proven ability to collaborate effectively with cross-functional teams and achieve significant results. Known for reliability and adaptability in dynamic environments, with strong skills in process optimization and quality assurance.

Adaptable Software Engineer Lead talented at providing customized and optimized solutions for all needs. Thrives within tight deadlines by applying agile development strategies. Comfortable overseeing large-scale development teams or independently coding complex projects.

Results-driven accountant with 15 years at Chinmaya International Foundation, excelling in tax compliance and financial reporting. Proven expertise in accounts reconciliation and payroll administration, ensuring accuracy and efficiency. Adept at managing audits and fostering strong vendor relationships, contributing to streamlined financial operations and enhanced organizational performance.

To associates with an organization that provides me an opportunity to show my proficient skill to improve my knowledge with the latest trends and to be a part of the term that works dynamically towards growth of the organization.

As a seasoned Information Technology Strategist with a proven track record in project and program governance, I bring extensive expertise in orchestrating complex business and technology transformations. My comprehensive skill set in human capital management, process optimization, and technological integration positions me as a strategic asset for driving sustained organizational growth and innovation. I am confident that my dynamic approach and strategic insight would significantly enhance your organization's current and future business trajectory. With a wealth of experience spanning core business operations and global IT ecosystems, I excel in strategic planning, business alignment, and technology execution. I have successfully led large-scale system deployments, identified and executed cost optimization initiatives, and engaged with C-suite executives to deliver high-impact presentations and drive contract negotiations. My ability to translate complex technical concepts into clear business value enables me to bridge the gap between technical and business stakeholders effectively. My results-oriented mindset and commitment to excellence make me well-positioned to contribute to your organization's long-term success and strategic advancement.

Dedicated and responsible professional with a strong work ethic and a commitment to organizational success. Proven ability to manage multiple priorities effectively while maintaining a positive attitude. Eager to take on additional responsibilities to contribute to team objectives.

Accomplished Senior Software Engineer with extensive experience at Tech Mahindra and TCS, specializing in Qlik Sense development and data modeling for high-performance BI solutions. Recognized for strong analytical skills and thought leadership, optimization of ETL processes, and enhancement of data architectures to drive impactful business insights. Certified as a Qlik Sense Business Analyst and Power BI Business Analyst, demonstrating a commitment to excellence in data analytics. Career goals include leveraging expertise to further innovate BI solutions that support strategic decision-making.

At AdvantageGo - Coforge, I work as Product Technology Head, where I am responsible for driving the technical roadmap and IT budget, managing the technology stack, and guiding our overall technology strategy. My focus is on ensuring our product suite aligns with the evolving needs of the commercial insurance market. My leadership has been instrumental in enhancing existing products and creating new solutions tailored to the commercial insurance market. We’ve successfully integrated cloud and digital technologies, with a strong focus on Azure IaaS, PaaS, and SaaS, to deliver resilient, scalable, and secure solutions. By leveraging cloud platforms and digital innovations, my team and I have driven forward-thinking product designs that remain at the forefront of technological progress.

1. Efficient use of Resources- ensuring optimal utilization of time, budget, manpower and materials 2. Risk Management- identifying & mitigating risks early prevents costly setbacks, thereby ensuring meeting their goals despite uncertainties 3. Strategic Planning- defining clear objectives, mapping out actionable strategies and anticipating potential obstacles which keeps teams focused and aligned with the end goal. 4. Team Co-ordination- fostering collaboration and synergy within teams thereby aligning everyone's efforts and thus creating a unified approach to tasks 5. Adaptability & Problem-Solving 6. Delivering Results- thereby creating satisfied stakeholders and a solid reputaion These traits have certainly contributed in accomplishing some critical tasks: 1. Specialized Repairs undertaken in Transfer House(1000 T Capacity) of Gevra CHP (SECL) feeding to SILO for NTPC at Gevra, Distt Korba, Chattisgarh, in the year 2006 getting Innovation Award from the then Coal Minister 2. Successful Execution of EPC Contract for Design, Drawing, Execution and Commissioning of Inpit Conveyor System at Gevra Project in the year 2015-2017 3. Successful Execution of First Mile Connectivity Project of WCL at Umrer area of Nagpur, Maharashtra 4. Sucessful Execution of Rail Connectivity Projects- Consultancy and construction of Railway Track and Siding 5. Technical Proficiency enabling skiss in construction(e.g. buildings, roads and CHP Projects) 6. Excellent Co-ordination and Liasoning with officials of State PWD/ Irrigation/CDO Nashik, Maharashtra 7. Formulation of SORs/ Revision of Manuals/ MoUs


  Professional radiography specialist with strong expertise in imaging techniques and patient care. Skilled in operating advanced diagnostic equipment and maintaining accurate records. Focused on team collaboration and adapting to changing needs to achieve optimal results. Reliable, flexible, and driven by high standards in delivering quality healthcare.
  Experienced with diagnostic imaging procedures and patient care. Utilizes advanced radiographic techniques to ensure accurate and detailed imaging results. Knowledge of maintaining safety protocols and delivering compassionate patient interactions.


Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Looking forward to an exciting and challenging career with an organization that has a congenial working environment and provides excellence opportunities for manual growth, and which will provide me a platform to utilize my skills and abilities together valuable experience and achieve the organizational goals.
Having 3 years' experience as a Data Processing Programmer(Power BI) with a comprehensive background in completing strategic insights to drive business decisions. Enhance the Custom experience goals & Branding goals by developing data driven actionable recommendations.

Dynamic Cluster Manager at Domino's Pizza with expertise in budget management and performance evaluation. Successfully drove sales through innovative marketing strategies and enhanced employee effectiveness via targeted training. Proven ability to engage customers and optimize financial performance, ensuring quality standards and operational excellence across multiple locations.

Versatile Test Engineer with 5 years of experience in both manual and automation testing. Skilled in identifying software faults, debugging complex issues, and implementing effective solutions. Known for strict adherence to quality standards and meticulous documentation of test procedures. Previous roles resulted in improved product quality, reduced errors, and enhanced system reliability.

Innovative software developer with experience in designing, developing, and implementing software solutions to address complex business issues. Skilled in multiple programming languages and frameworks, with a strong ability to adapt to new technologies quickly. Demonstrated success in improving system performance and enhancing functionality through strategic updates and modifications. Committed to collaborating closely with team members to achieve project goals and meet deadlines efficiently.

I am a B.E. Mechanical Engineer with 6+ years of experience in the automotive industry, currently working as a Senior Quality Executive in New Product Development (NPD). I specialize in Quality Management Systems (QMS) and Quality Control, ensuring seamless integration of quality standards in new product and process development. With a strong focus on optimizing quality systems, I drive continuous improvements to enhance efficiency and reduce development lead time, contributing to faster and more reliable product launches.

"A highly motivated and competent professional with 14+ years of experience in the Automotive After-Sales Market, Technical Publication Domain, and Parts Engineering. Skilled in Electronic Parts/Service Catalogues, E-BOM & S-BOM activities, and Executive Assistance to the CEO. Aspiring for a challenging career in the engineering field to leverage my technical knowledge and skill set while growing into a seasoned professional."

To work with an organization that offers challenges, responsibilities and decision-making opportunities, where I can blend my functional and technical knowledge gained from experience for continuous growth and better career prospects.

Precision-driven Archery Coach adept at fostering skills and enhancing performance with a focus on productivity and task efficiency. Specialize in technique refinement, mental conditioning, and equipment optimization to elevate athletes' capabilities. Excel in communication, leadership, and motivational strategies to inspire excellence in team and individual settings. Committed to continuous improvement and success through strategic planning and personalized coaching methods.Ar Skilled archer with background in both competitive and instructional settings. Strengths include high-level accuracy, consistency, strong focus, and ability to coach others. Notable impact made in past roles through fostering team spirit and enhancing individual performance. Additionally, possess solid understanding of equipment maintenance and safety regulations.

Experienced with building and maintaining strong client relationships. Utilizes effective communication and problem-solving skills to understand and address client needs. Track record of enhancing client satisfaction through proactive and personalized service.

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