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DIRECTOR OF SOFTWARE ENGINEERING
Excelling in software engineering, people management, org leadership and cultivating innovative solutions that drive business outcomes. Inspiring leader, Advocate, champion, mentor for employees enabling career growth and engagement. Always a change agent and catalyst for progression. Cultivates positive relationships with stakeholders, clients, ensuring project objectives connected and transformed into quality solutions. Influential communicator, adept at developing consensus, motivating people, and managing high-level negotiations.

Over two decades of expertise in discovering business drivers to shape diverse strategy spread across software engineering, program management, design, implementation, and project leadership. My strength as a delivery director blends the gap between information technology and business by resolving enterprise problems.

A Senior DBA with over 15 years of experience in IT. Have vast experience in IBM DB2. Also have experience in other databases like AWS RDS, Postgresql, MongoDB and Netezza . Have working knowledge on AIML - ML Algorithm, Python , Deep Learning etc .

Dedicated and detail oriented ABAP Developer with 2.2 years of experience. An individual who focused on ABAP, ABAP OO, ODATA, ALV reports, Smartforms, Adobe forms, BADI's, BAPI's, Modularization techniques, implicit enhancements, explicit enhancements.

Executive offering over 7 years of strong, decisive executive leadership in well-known organization in the Chargebacks, Settlement and Reconciliation process Services. Extensive background in complex and challenging environments with proven ability to represent the company in the Customer Service and Operations. Good experience in managing BPO Operations; inclusive of achieving SLA, enhancing process maturity & business efficiency, implementing systems, conducting training programs etc. Excellent communication and people management skills that have been honed through managing multi skilled teams.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

CAREER OBJECTIVES: The thrust of my career objective is to utilize the skills and knowledge in this field. In order to realize this I have equipped myself with theoretical and practical knowledge. My performance is a good reflection of my achievements and the grasp of the subject. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Accomplished and prolific banker, offering over 10 years professional experience in establishing and nurturing sustainable relationships with customers. Adept at evaluating customer concerns and needs to provide them with bank services and products that facilitate the attainment of their financial goals.

Summary
Result oriented parts procurement with 15+ years of overall responsibility and skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Focused Job Title well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering Number years of progressive experience in field. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

 Highly accomplished senior leader with 16 years of experience Operations across Industries like Contact Centres, Knowledge Centers and Education bringing a proven track record of success in setting up processes and teams, overseeing up to 145 members. Demonstrated expertise in digital transformation and automation projects, resulting in enhanced customer experience and cost savings without compromising service quality. Recently completed the Leadership program for Senior Executives at INSEAD Business School in 2022, gaining a comprehensive understanding of critical organizational functions including Finance, Marketing, Operations, Business Development, and Strategy. Seeking senior-level roles in operations or general management in an organization where I can contribute to an organization's success. Key achievements include:     Improved team performance by 20%, resulting in a reduction in customer churn rate by 15%.    Implemented an automation system based on ticket categorization analysis, saving the organization USD 250K annually.    Successfully managed a diverse portfolio of products, generating annual revenue of approximately USD 30 million."  

Have total 5+ years of experience in Java SpringBoot technology where my roles were to:

  Collaborated with clients to define solution requirements.
  Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  Updated old code bases to modern development standards, improving functionality.
  Promoted experience with Kubernetes, Docker and Amazon Web Services.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance Leaders engagement and boost performance.

 High-energy Store Manager bringing extensive experience of 7 Years in retail .Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. 

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

 Experience: Result oriented software professional with 14+ years' experience in Microsoft stack Resourceful Solution Architect with 5 years of customer relationship management and implementation support. Highly skilled in managing database performance and upgrades for ongoing efficiency and achievement of corporate objectives. 

Self-motivated person with a vision of giving fresh and meaningful IT products to society that is user-friendly, smart and secured. I firmly believe that to avoid dearth in sophisticated IT services, user requirements and demands of the IT industries must go hand-in-hand. This can be made possible by continual study over what more can be improved in technology to make people's lives smarter.
With the big-bang-boom in Generative AI, Data Science and high demands in Cloud Services and Database Management Services for the clients, Information Security of the users, I think, is the need of the hour and has to be regulated and made robust to ensure user-data safety in the long run and to mitigate data theft in the future.

Experienced Process Developer with 3 years successfully overseeing various functions with methodical and thorough approach. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Want to apply my skills and effective learning, so as to contribute for the achievement of both personal and organizational goals.Professional strengths: Excellent time management and organizational skills. Persuasive, emphatic with good problem solving skills. Good communication and interpersonal skills. Ability to deal with external and internal customer support in a professional manner. Quick learner, detail oriented and ability to adapt to new processes in limited time frame. Multi-tasking skills and ability to work under pressure.

An accomplished expert in human resources and administration, skilled in talent acquisition and office administration. Consistently exceeded recruitment targets, utilizing innovative strategies and diverse sourcing methods. Streamline administrative processes, optimizing efficiency while driving cost-saving initiatives. Adept in policy implementation and facility enhancement to create a conducive work environment, recognized for reducing time-to-hire without compromising quality. A proven track record of surpassing quotas and delivering impactful contributions to company growth.

Detail-oriented team player with strong organizational skills, and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Working as 2nd line officer at bank of india in a rural branch.
I have been posted as a general banking officer in the branch in that capacity i am currently heading the deposit section of the branch.
In my tenure of 4 months i have been able to increase the current account,saving account deposit (CASA) of the branch by 13.5%.
Time deposits of the branch has increased by 7.2%

 Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic team player ready to contribute to company success. 

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced Sales Engineer with 7 years of success in BFSI, E-Commerce, Retail, IT industry with focus in pre-sale engineering and solution designing. Possess deep technical acumen along with excellent communication and negotiation skills to close deals and drive sales achievements. Known to support customers as technical advocate throughout entire sales process.

Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced Commercial Truck Driver handles different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic and Number+ years in logistics.

 Highly motivated and goal-driven Financial Analyst skilled in collecting, monitoring and studying data to analyze financial status and recommend business strategy. Experienced in qualitative and quantitative analysis, contract management and forecasting. Tech-savvy in use of spreadsheets, accounting and financial management software. 

Hardworking and passionate job seeker with strong organizational skills eager to secure React native developer position. Ready to help team achieve company goals.

 Professional Objective Detail-oriented and creative Business Presentation Specialist with a proven track record of transforming complex information into compelling visual presentations. Seeking to leverage my expertise in PowerPoint and data visualisation to enhance communication and drive results in a dynamic business environment. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. 

Motivated Fraud Analyst touting 2.6 years of expertise investigating suspicious activity for Wipro Ltd company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.

Logical Senior Customer Support Executive bringing 1 year of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.

I am sincere, punctual, self-motivated and confident. I have the ability to communicate and manage well. I have a good level of emotional intelligence to get along with different types of patients and colleagues.

I would like to establish my career independently in the field of Nursing with excellent professional skills with interest and to improve my skills in the field of Nursing and to contribute the growth of the organization in a progressive, challenging and dynamic manner with 100 % of commitment.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Analyst position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Working as senior software testing engineer/Python having 10+ years of experience, currently working at HPE, responsible for testing/automating the application security product. Looking for challenging opportunity in Network/Application Security domain.

Accomplished Regional Assoc Manager with 11+ years of international experience in EMEA's telecommunications and IT sectors [Nokia, Rakuten, Jio, Samsung & Accenture]. I specialize in Asset/Product development, coordinating on-shore and off-shore factories, and facilitating the sale and delivery of complex telecommunication and IT projects. As a presales Solution Architect, I excel in translating customer needs and technology opportunities into commercially viable end-to-end solutions, spanning areas such as End-to-End Network Automation, Zero Touch Network Operations, o/vRAN CI/CD/CT, SDN, Network Slicing, Green Network, and Network SMOs. results-driven leader with a track record of driving performance improvements and cost savings. My leadership inspires and guides teams, leading to increased operational efficiency and optimized resource utilization. I have a keen eye for identifying areas of improvement and implementing innovative solutions that deliver measurable results.
Main Qualification & Achievements

  Proficient in conceiving and implementing intelligent solutions to extract business value across various domains, including:

✓ Network automation, Zero-touch network operations, SDN, and 5G network slicing.
✓ Green networks and Sustainability initiatives.
✓ Comprehensive CI/CD/CT processes.

  Experienced in crafting end-to-end data flows architecture and ensuring effective data governance.
  Provide strategic guidance and solution design support for the development and seamless migration of solutions to diverse cloud environments, encompassing Private, Hybrid, and Public Clouds, utilizing various architectures such as IaaS, PaaS, SaaS, and CaaS.
  Adept at the operation and support of management servers (Linux, Windows) for OSS/NMS systems, facilitating robust network operations, benchmarking, and support, resulting in the highest network availability and KPIs for RAN and transmission.
  Experience in developing Business/Functional Requirement documents, Business Processes,Product management and web-based software solution, System Integration and SaaS (Software as a Service) Products for Telecom OSS, BSS & Mobile applications.
  Experience in co-coordinating with business and IT across all phases of SDLC software development life cycle.
  Sprint Planning, Business Requirement Grooming, JIRA Tracking, following agile frameworks. Experience as supporting to deliver technical RFP/RFI content
  Mapping of use cases with the features offered with the product and detailing of client requirements.
  Hands on 4G/5G/WiFi Protocols like PHY, MAC, RLC, RRC, NAS, LTE/5G-NSA/SA Network KPIs Optimization.
  OSS, SMO, CICDCT, Network Automation, Product Development/Technical Customer Support.


Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success . Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Ability to make independent decisions and sound judgment to positively impact company success.

Experienced Car Rental Agent with 15+ years of experience providing superior customer service. Skilled in customer relations, vehicle maintenance, and problem solving.

 Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology. Expertise in mobile app development and cloud-based computing solutions. Over a year in software support in global environment. 

Customer Success Stories

"Lead Consultant & Internal Auditor for Data Privacy & Infosec program"
-
Project brief: Data Privacy and Security advisory, implementation and internal audit for supporting large scale clinical trials, with over 100k participants for Huma Therapeutics, London (for COVID-19 Vaccine of AstraZeneca)


  Conducted briefings with the CTO about Data Privacy risks with risk management strategy
  Researched and identified comprehensive global data privacy regulations in the EU region and North Americal geographies that are barriers to go-to market
  Lead a cross functional team of 50 consisting of data Privacy specialists, cybersecurity consultants, Quality Assurance professionals and Legal counsel to design a IT-GRC program to comply with regulations related to EU-GDPR, US-HIPAA and US-FDA 21 CFR part 11
  Helped business analysts translate the regulatory requirements into technical specifications for the DevOps team to implement controls for ensuring confidentiality, Integrity and Availability of e-records and e-signatures of Clinical Trails data.


"Data protection Officer and vCISO for a Inc. 5000 Data Analytics company in the United States"
-
Project brief: The analytics company required an expert consultant to provide guidance on complying with various federal and state level data privacy regulations in the USA. Further the company is looking forward to expand it's footprint in the European Union region. The challenges are identifying key risks associated with their business model where the company acts as a data processor for several multi-billion dollar organizations in healthcare, financial services and retail


  Conducted Data Protection Impact Assessments (DPIA) or Privacy Impact Assessments (PIA) for high risk clients
  Audit readiness assessments conducted for achieving and renewal of the coveted SOC 2 Type 2 attestation from a Big-5 audit firm for 3 years in a row
  Broke regulatory barriers for the company to enter into the European Union Region by preparing for self-assessment and registration with the EU-US DPF by aligning the privacy controls for the Regulation (EU) 2016/679 (GDPR or General data Protection Regulation)
  Broke regulatory barriers for the company to enter into Switzerland market by preparing for self-assessment and registration with the Swiss-US DPF by aligning the privacy controls for FADP (Federal Act on Data Protection)
  Managed compliance with employee PII records for the company's consultants in the UK region, as mandated by the UK-Data protection Act


Having over 2 years of experience in Development, Implementation and Unit Testing in Salesforce Field service lightning cloud.

Versatile with background successfully executing diverse project tasks to meet deadlines. Highly skilled at monitoring status and achieving key milestones. Planning and decision-making skills. NT completed in the language project and OT translation in progress.

Maintenance Superviser CAREER OBJECTIVE Seeking an environment, which will help me to enhance my knowledge, skills and allow me to prove my capabilities towards the growth of the organization and satisfaction thereof to become a dynamic leader who is accessible, visible and motivate the people to achieve the possible. Good communication skills and better utilization of available resources. Positive attitude, creative and hard working. Strong analytical ability and patience Improve organization ability and time management, ability to adopt well under pressure of a drive to meet challenges .

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

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