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A dynamic and results-driven Service Delivery Manager with over 11+ years of experience in overseeing service operations, optimizing workflows, and enhancing customer satisfaction. Adept at leading cross-functional teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Proficient in Lean Six Sigma, TMS, and VSM methodologies to drive operational efficiency and continuous improvement.

Generative AI Engineer with 3+ years of experience building production-grade agentic systems and RAG pipelines. Strong expertise in multi-agent orchestration using AWS Bedrock, LangChain, and LangGraph, with hands-on experience deploying scalable serverless AI services using Python, FastAPI, and AWS Lambda.

Project Manager with 6+ years of experience delivering client-facing technology, data, and AI initiatives across banking, pharmaceutical, and digital platforms. Proven ability to lead cross-functional teams, manage stakeholders in regulated environments, and drive end-to-end delivery using Agile methodologies. International exposure across the UK and APAC, actively seeking Malaysia-based opportunities with relocation.

CMA Finalist with hands-on experience in Auditing , Accounting and Taxation.Over 1 year experience in Roy Varghese and Associates where i enhanced cleint satisfaction and strengthened financial systems through expert audit support and tax preparation.

I am a dedicated law student with a strong passion for corporate and civil law, actively seeking opportunities to gain practical experience in a dynamic legal environment. My background includes effective leadership in extracurricular activities, strong analytical skills, and a commitment to social causes that drive my involvement in legal discourse.

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