Hire Top Technical Support Representative

Dinesh Kumar Rajendran

IT Service Desk | End-User Computing (EUC) | Network & Telecom Operations | IT Infrastructure Management Results-driven IT Operations Manager with 14+ years of experience in IT Service Desk, End-User Computing (EUC), Network Operations (L1 & L1+), and Telecom Support (L2). Proven expertise in IT service management (ITSM), incident resolution, SLA adherence, and IT infrastructure deployment to ensure seamless business continuity and enhanced end-user experience. Key Expertise: # IT Service Desk Management & Remote Desktop Support (Windows, Mac, VDI) # EUC & IT Operations | ITIL-Based Service Management | Asset & Inventory Control # Network Operations (LAN/WAN, VPN, Firewall) | L1 & L1+ Network Support # VoIP & Telecom Operations (L2) | RingCentral Administration | Contact Center Optimization # Incident, Change & Problem Management | SLA & KPI Compliance # Vendor Management | Process Automation | IT Performance Optimization Certified in ITIL Foundation, AWS Certified Solutions Architect - Associate, and Level 3 Storage Administration, I bring a hands-on leadership style, ensuring high operational efficiency, team development, and superior IT service delivery. Passionate about leveraging technology to drive innovation, streamline processes, and enhance overall business performance.

ABDULAFEEZ ADEMOLA OBASA

Detail-oriented professional with expertise in piping engineering design, automobile diagnostics, and photovoltaic module installation. Proficient in the Microsoft Office Suite, ensuring efficient project documentation and reporting. Adept at applying technical skills to deliver innovative solutions across diverse industries. Committed to leveraging technical proficiency to contribute to sustainable and forward-thinking projects.

MARK BAUTISTA

I am a payment systems service professional with over 20 years of experience with an extensive background in Global client and customer technical support involving EFT, bankcard systems, and network operations. Given my proven record of work performance and experience, I would like to be considered for a position in your company. I pride myself on being a results oriented, hands-on individual with progressive client testing and payment service implementation and testing experience. My work ethics strongly emphasize teamwork and the principles of payment service and payment gateway processing. I left my previous position to be a caregiver for a family member experiencing cardio myopathy since 2010. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

NAWAZ MOHAMMED KHAN

Dynamic System Administrator with over 13 years of experience in managing and optimizing Windows server environments, including extensive upgrades from Windows Server 2008 to 2019. Proficient in application virtualization and user support, ensuring seamless access to critical applications. Demonstrated expertise in ticket management, documentation creation, and hardware maintenance, along with a solid background in deploying patches and updates. Strong knowledge of Windows server services such as Active Directory, file and print services, and group policy management enhances the ability to deliver reliable IT solutions.

Janelle Selmer

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Joel Sams

Proactive and goal-oriented professional with excellent communication, time management, and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Brandon Brooks

Experienced with diagnosing and resolving complex technical problems to maintain system stability and performance. Utilizes comprehensive knowledge of IT infrastructure to deliver effective solutions and enhance user experience. Strong understanding of customer needs and adept at providing timely, efficient support.

MICHAEL LECZEL

With over 10 years of experience managing diverse teams across various fields including business development, IT management, IT customer service, program management, engineering principles, operations, data collection, analysis reporting, procurement, and research, I have developed a strong skill set that allows me to excel in any role. I have collaborated directly with federal executive leadership and appointed Military Chief Information Officers, fostering strategic alignment and effective communication channels to drive impactful decision making and operational efficiency. My advanced knowledge of computer systems such as ServiceNow, Google Workspace, MS 365, CRM, Teams, and SharePoint enables me to perform highly complex data analysis and produce detailed reports applicable to management engineering studies, data manipulation, and extraction techniques. Additionally, I am proficient in strategizing, developing, and overseeing budgets to achieve program goals and objectives, showcasing adept financial management skills in driving successful outcomes. My experience working in fast-paced environments has honed my ability to adapt quickly to emergent issues. I am also known for my proven expertise in creating concise and strategic technical documentation for executive-level presentations, ensuring clear communication. With an active Secret Clearance, I am well-positioned to facilitate informed recommendations and decisions regarding service and project delivery.