Results-driven Technical Support Consultant with a proven track record in troubleshooting and customer engagement. Dedicated to resolving issues and enhancing user experience.
Results-driven IT & Network Support Engineer experienced in configuring, maintaining, and troubleshooting enterprise network systems and servers. Cisco CCNA Academy-trained in routing, switching, and WAN technologies. Expertise in Tier 1–2 technical support and Active Directory management, utilizing ServiceNow and Remedy for effective incident resolution and optimized connectivity.
Detail-oriented IT Support Engineer with strong skills in remote desktop support, network troubleshooting, and hardware troubleshooting. Committed to ensuring minimal downtime and enhancing user satisfaction through effective technical solutions.
IT professional with extensive experience in technical support, cloud environments, and systems administration. Demonstrated ability to manage team workloads, handle escalations, and deliver exceptional service to enterprise users. Currently pursuing a Bachelor's Degree in Technology Management.
Results-driven professional with 13.5 years in conflict resolution, customer communications, and needs assessment, seeking a supervisory role. Experienced in IT support and technical troubleshooting, specializing in diagnosing and resolving hardware and software issues while managing networks. Focused on enhancing productivity and growth through effective collaboration and expertise in operating systems, network configurations, and IT service management tools.
Principal Technical Support Specialist leading P1/P2 incident response, ITSM workflows, and Avaya cloud migrations that keep voice services stable and SLA-aligned. Coordinates network engineers, cloud architects, and client stakeholders to restore connectivity quickly, translate requirements into delivery milestones, and reduce operational risk across hybrid telephony environments. Strengthens platform uptime through structured change control, root-cause follow-up, and service improvement actions.
Bachelor's Degree in Accounting with experience in data entry, document review, and high-volume administrative processing. Detail-oriented with strong Excel proficiency and a proven ability to maintain accurate, confidential records across administrative, insurance, and technical support environments.
Electronics Engineer with over 14 years of professional experience in control systems, automation, and biomedical electronics. Skilled in circuit analysis, fault diagnosis, and biomedical equipment testing, with strong expertise in PLC systems, servo and stepper motor drives, and system optimization. Currently serving as Technical Support Engineer at Egyptian Import Office. Seeking to advance academic and research expertise through the Master of Engineering Studies in Electrical and Electronic Engineering at the University of Auckland, with a focus on Control Systems and Automation Engineering.
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