Enthusiastic recent IT graduate who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of physical devices, infrastructure and processes to create, process, store, secure and exchange all forms of electronic data. I'm extremely motivated to learn, grow and excel in the Information Technology field. Skilled Help Desk Technician with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of troubleshooting hardware/software related issues.
TOP SKILLS
Systems: windows 7/8/10, mac os x, ios, dns and dhcp, network+, physical and logical security, network standards and protocols, ips/ids intrusion prevention system and intrusion detection system, installation and configuration of active directory domain services (adds), domain name services (dns) and internet information services (iis).Hardware: disassemble and reassemble desktop pcs, ram, hard drives, motherboard, network interface cards, and processors, installation of linux 16.0.4 lts, windows server 2008r2, windows server 2016, windows server 2019 and windows 10Software: microsoft firewalls, identify types of malware, adobe acrobat xi professional, scripting with visual basic, classless ip addressing. experience with type 2 virtualization to include microsoft hypervisor and oracle vm virtual box. configured network configuration and connected virtual machines, configured static ip addresses, changed computer names and joined adds domain from windows 10 to server 2008r2.Help desk supportHigh-volume environments
