Hire Top Technical Support Representative

Alisha Leonard

Experienced manager with 15 years in leadership roles supporting sales and customer service outcomes. Applies clear prioritization to maintain resolution timelines in high-volume environments. Strengthens collaboration across departments to resolve complex problems, improve customer satisfaction, and increase sales.

LUZ D. FLAHERTY

Fully bilingual laboratory scientist with over 15 years of progressive experience in clinical laboratory operations, quality management, regulatory compliance and leadership. Results driven and independent learner with proven success in diagnostic and medical device sales, strategic account development, and market expansion initiatives. Recognized for combining deep scientific and technical expertise with strong business acumen to identify opportunities, build trusted customer relationships, and drive adoption of innovative healthcare solutions to support customer success and accelerate business growth. Demonstrated success of expanding market share, developing strategic partnerships, and delivering value-based solutions that improve laboratory performance and patient care. Recipient of multiple sales awards and performance recognitions for exceeding objectives and consistently delivering outstanding results.

KEVIN LOOKER

Detail-oriented operations leader with extensive experience in technical support and project management. Coordinates workflows to resolve customer issues and reduce turnaround times. Implements process enhancements to improve operational efficiency and service quality across cross-functional teams.

April Sealy

Extensive customer service experience in a fast paced remote medical environment. Skilled in delivering exceptional patient support while managing high volume interactions with professionalism, accuracy, empathy and attention to detail. Experienced in insurance services, team development, and precepting with a strong commitment to providing outstanding service and positive patient experiences.

CARLINE SAINTILIEN

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

STEVEN CODY

Enterprise Renewals and Customer Success professional with 15+ years of experience helping technology organizations retain revenue, strengthen executive customer relationships, and drive cross-functional business outcomes. Nearly five years managing complex enterprise support renewals at Oracle, partnering with Sales, Finance, Legal, Procurement, and Customer Support to protect recurring revenue and resolve strategic customer challenges. MBA candidate recognized for executive communication, customer advocacy, process improvement, and leveraging AI to improve productivity and decision-making.

Carlos Rivera

Experienced Product Support Representative with a solid background in heavy equipment, client relationship management, and parts & service sales. Skilled at identifying client needs, developing product support opportunities, and recommending solutions that improve equipment performance and minimize downtime. Proven ability to build long term client relationships, grow sales, and work across parts, service and sales team to deliver results.

ARELY MARTINEZ

Administrative and customer operations professional with a background in accurate recordkeeping, ticketing workflows, issue resolution, and cross-functional coordination. Supports customers and internal teams with clear communication, careful documentation, and steady follow-through while managing multiple priorities in fast-paced settings. Bringing bilingual English-Spanish communication and transferable skills for HR coordination, recruiting support, or People Operations.